# 1st Call Heating and Drainage

1st Call Heating and Drainage is a plumber in Cramlington. Rated 5.0/5 from 374 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement.

Trust Score: 62 out of 100 (good record, gaps to check). The score rests on rated 5.0 from 374 reviews.

## About
In Cramlington, Northumberland.

## Public review evidence (by source)
| Source | Average rating | Reviews |
| --- | --- | --- |
| Checkatrade | 5.0/5 | 374 |

Most recent review: 1 year ago.

## What customers consistently say
_Recurring strength themes from this trader's own reviews, each with a verbatim quote:_
- **Reliable and punctual** (Quoted from 2 reviews): "He turned up when stated, saying the job may take 2 days, but he was finished in one." · Checkatrade, 18 Mar 2025
- **Quality of the work** (Quoted from 2 reviews): "Complete new boiler fitted, including knocking bricks out to fit the outside flue, which were neatly cemented back in leaving no mess." · Checkatrade, 18 Mar 2025

## In customers' own words
_Verbatim quotes from this trader's public reviews, each attributed to its source:_
> "Required a new combi-boiler to be fitted. Had good reviews from a family member who had also had this done and recommended 1st Call. A home visit was quickly arranged and quotes subsequently received. He turned up when stated, saying the job may take 2 days, but he was finished in one. Complete new boiler fitted, including knocking bricks out to fit the outside flue, which were neatly cemented back in leaving no mess. Overall a good quality job by someone who left me confident that it had been done right. Two subsequent services have been done when he said he'd be there. Would use again."
> Source: Anonymous (5.0, via Checkatrade)

> "Very happy indeed great service and the bloke graig was very friendly and efficient I'd highly recommend him to anybody 👍🏻👍🏻👍🏻"
> Source: Anonymous (5.0, via Checkatrade)

> "The company had to cancel first appointment but it was quickly renewed. Guy was on time and job done - he discussed the job and signed for the boiler work and left"
> Source: Anonymous (5.0, via Checkatrade)

## Trades
Plumber

## Areas covered
_Towns and areas this trader lists serving. This is their own stated coverage, so confirm they cover your exact address before you book:_
- Cramlington
- Northumberland

## What we checked, and when
_What MyTrustedTraders independently checked for this business (verified items only):_
- Review volume: MyTrustedTraders shows 374 public reviews on this profile. (via MyTrustedTraders public listing)
- Public listing spread: MyTrustedTraders shows 1 public listing for this trader. (via MyTrustedTraders public listing)
- Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing)
- Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing)

Full verification checklist: https://mytrustedtraders.com/traders/1st-call-heating-and-drainage/checks

## Credentials & sources
- Credentials shown: 0
- Companies House status: Unknown
- Evidence held from: Checkatrade
- Public evidence last checked March 2026

## Before you hire a plumber
_What to check when choosing this kind of trade (general guidance, not a claim about this business):_
- Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
- Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
- Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
- For the water-regulations side of plumbing, a WaterSafe-approved plumber is vetted, qualified to the water regulations and insured. You can check yours or find one free at watersafe.org.uk.
- Look for consistent reviews across several named sources, not one polished profile.

## Contact
- Phone: 07401 191582

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Source: MyTrustedTraders, https://mytrustedtraders.com/traders/1st-call-heating-and-drainage
Real public evidence only: every figure traces to its named source. The evidence for this business comes from a single public source, so it is not yet cross-checked against a second. If a source does not carry a field, it is not shown.