# Heat and Flow Heat and Flow is a plumber in London. Rated 5.0/5 from 359 public reviews across 2 review sources. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 71 out of 100, with a review caution. The score rests on rated 5.0 from 359 reviews across 2 review sources; the caution flags a review pattern to check before you rely on it. ## About With 308 reviews across Checkatrade and Which? Trusted Traders, Keith at Heat and Flow stands out for his exceptional customer engagement, often resolving issues over the phone before even visiting. Individual reviews highlight Keith's supportive and patient approach, with customers appreciating his willingness to guide them through solutions. Active for 13 years in the London area, Keith is particularly celebrated for his promptness and thoroughness in tasks like installing radiators and resolving plumbing issues. His dedication to customer satisfaction is evident in reviews that describe him as friendly, efficient, and committed to ensuring the job is done right, even under challenging circumstances. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | Checkatrade | 5.0/5 | 308 | | Which? Trusted Traders | 4.8/5 | 51 | _Per-source review counts may overlap. They need not sum to the 359 cross-checked total above._ ## Review signals to check _One or more review signals need a manual check. Some review signals are flagged for a closer manual check. That doesn't prove fake reviews or any wrongdoing._ - **Repeated review text:** 1 exact and 2 similar review-text patterns found across sources Independently rated 4.8–5.0 out of 5 across 2 separate review sources. Ratings that agree across independent sources are far harder to fake than a single glowing profile. Rated 5.0, above the local average for plumbers in London. Across 1409 plumbers in London, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally. Most recent review: 8 months ago. ## What customers consistently say _Recurring strength themes from this trader's own reviews, each with a verbatim quote:_ - **Quality of the work** (Quoted from 3 reviews): "The job was done very professionally and quickly." · Checkatrade, 12 Sept 2023 - **Reliable and punctual** (Quoted from 3 reviews): "he is always very reliable and does a great job." · Checkatrade, 17 Dec 2022 _Respectful and tidy in your home (3 reviewers describe them being respectful of the home and leaving it clean):_ "the property was left in an impeccably clean condition with the rubbish cleared out." · Checkatrade, 12 Sept 2023 ## What customers consistently praise _Themes mentioned across this trader's own public reviews:_ - Friendly & polite (mentioned in 45% of reviews we've read) ## Often reviewed for _Job types repeatedly named in this trader's own public reviews:_ - Plumbing (6 reviews) - Boiler & heating (5 reviews) ## In customers' own words _Verbatim quotes from this trader's public reviews, each attributed to its source:_ > "Keith was fantastic and easy to organise. Great price for a fair bit of work - installed my gas hob, changed some pipework, and installed my dishwasher, 10/10 would use again if needed. Very friendly and helpful" > Source: Anonymous (5.0, via Checkatrade) > "Keith was able to sort the problem quickly and professionally." > Source: Customer (5.0, via Checkatrade) > "Keith was professional and did a diligent job in sorting my boiler out - highly recommend." > Source: Customer (5.0, via Checkatrade) ## Trades Plumber ## Services they list _Listed on public sources or the business's own website; check directly that they cover your job before you book:_ - Bathroom & Kitchen Plumbing - Blocked Baths - Blocked Sinks - Blocked Toilets - General Plumbing - Pipe Fitter - Plumbing Repairs - Radiator Installation - Radiator Repair - Radiator Thermostat Valve Installation - Radiator Thermostat Valve Repair - Shower Installation ## Areas covered _Towns and areas this trader lists serving. This is their own stated coverage, so confirm they cover your exact address before you book:_ - Greater London - Mitcham ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 359 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 2 public listings for this trader. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) Full verification checklist: https://mytrustedtraders.com/traders/heat-and-flow/checks ## Credentials & sources - Credentials shown: 1 (none currently verifiable) - Companies House status: Unknown - Evidence held from: Which? Trusted Traders, Checkatrade - Public evidence last checked April 2026 ## Before you hire a plumber _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints. - Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work. - Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start. - For the water-regulations side of plumbing, a WaterSafe-approved plumber is vetted, qualified to the water regulations and insured. You can check yours or find one free at watersafe.org.uk. - Look for consistent reviews across several named sources, not one polished profile. ## Contact - Phone: 07956 228068 --- Source: MyTrustedTraders, https://mytrustedtraders.com/traders/heat-and-flow Real public evidence only: every figure traces to a named source and is cross-checked. If a source does not carry a field, it is not shown.