# Ian Smith Plumbing Ian Smith Plumbing is a plumber in Hook. Rated 4.9/5 from 93 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 47 out of 100 (building a public record). The score rests on rated 4.9 from 93 reviews. 3 reviews in the last 12 months. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | Checkatrade | No rating shown | 93 | Rated 4.9, above the local average for plumbers in Hook. Across 17 plumbers in Hook, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally. Most recent review: 7 months ago. ## What customers consistently say _Recurring strength themes from this trader's own reviews, each with a verbatim quote:_ - **Reliable and punctual** (Quoted from 2 reviews): "He was punctual, courteous and calm" · Checkatrade, 8 Dec 2025 - **Clear communication** (Quoted from 2 reviews): "explained everything step by step." · Checkatrade, 29 Jan 2026 ## In customers' own words _Verbatim quotes from this trader's public reviews, each attributed to its source:_ > "We had a leak coming from our hot water cylinder. Ian replaced with a newer type and upgraded our whole system. He made the whole process easy and explained everything step by step. I can’t recommend him and his team enough!" > Source: Anonymous (5.0, via Checkatrade) > "Ian provided his usual first class service. Professional, helpful, punctual and friendly. We highly recommend him." > Source: Anonymous (5.0, via Checkatrade) > "Ian has been excellent to work with throughout a stressful bathroom project. He was punctual, courteous and calm in helping to address the immediate major water leak; directly supported the provision of details and specifications to enable a successful house insurance claim and provided guidance on suitable options for a complete bathroom refit. Across the project, he has been responsive, supportive, honest, transparent and professional. He ensured his team was well briefed and that they followed his lead in terms of customer focus. I highly recommend Ian to potential customers." > Source: Kevin P (4.7, via Checkatrade) ## Trades Plumber ## Services they list _Listed on public sources or the business's own website; check directly that they cover your job before you book:_ - Bathroom & Kitchen Plumbing - Blocked Baths - Blocked Sinks - Blocked Toilets - General Plumbing - Plumbing Repairs - Power Flushing - Radiator Installation - Radiator Repair - Radiator Thermostat Valve Installation - Radiator Thermostat Valve Repair - Shower Installation ## Areas covered _Towns and areas this trader lists serving. This is their own stated coverage, so confirm they cover your exact address before you book:_ - Hampshire - Hook ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 93 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 1 public listing for this trader. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) Full verification checklist: https://mytrustedtraders.com/traders/ian-smith-plumbing/checks ## Credentials & sources - Credentials shown: 0 - Companies House status: Unknown - Evidence held from: Checkatrade - Check dates vary by source. Where we hold a date, the check shows it. ## Before you hire a plumber _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints. - Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work. - Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start. - For the water-regulations side of plumbing, a WaterSafe-approved plumber is vetted, qualified to the water regulations and insured. You can check yours or find one free at watersafe.org.uk. - Look for consistent reviews across several named sources, not one polished profile. ## Contact - Phone: 07307 267238 --- Source: MyTrustedTraders, https://mytrustedtraders.com/traders/ian-smith-plumbing Real public evidence only: every figure traces to its named source. The evidence for this business comes from a single public source, so it is not yet cross-checked against a second. If a source does not carry a field, it is not shown.