# Mentor Lock Ltd Mentor Lock Ltd is a locksmith in Wallington. Rated 5.0/5 from 32 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 57 out of 100 (good record, gaps to check). The score rests on rated 5.0 from 32 reviews. The earliest independent record of them trading is 2010, so at least 16 years. They appear in 2 separate independent sources. ## About My name is Lee MacDonald, I have owned and run Mentor Lock for over 17 years now and I pride myself on customer satisfaction. Even during my many years on the BBC's Grange Hill where I played the part of Zammo I was working as a Locksmith and eventually took over Mentor Lock in March 2000. Here are some of our services: ALL locks supplied and fitted Doors opened FREE Estimates Insurance Work Most keys cut and keys cut to code Transponder keys cut here at the shop No call out charge, just the labour charge Please feel free to call the shop on 020 8669 7034 if you have any questions or queries regarding lock changes or upgrading your current locks. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | Which? Trusted Traders | 5.0/5 | 32 | Most recent review: 10 months ago. ## What customers consistently say _Recurring strength themes from this trader's own reviews, each with a verbatim quote:_ - **Reliable and punctual** (Quoted from 3 reviews): "Very punctual changing my locks at a time that suited me" · Which? Trusted Traders, 11 Oct 2021 - **Quick to respond** (Quoted from 3 reviews): "Within 1 hour Lee had told me Andy the locksmith was on his Way." · Which? Trusted Traders, 10 Feb 2023 _Customers who keep coming back (2 reviewers describe returning):_ "Mentor have been our sole supplier of locks and lock smith services for many years." · Which? Trusted Traders, 25 May 2017 ## What customers consistently praise _Themes mentioned across this trader's own public reviews:_ - Fast & efficient (mentioned in 48% of reviews we've read) - Friendly & polite (mentioned in 28% of reviews we've read) ## In customers' own words _Verbatim quotes from this trader's public reviews, each attributed to its source:_ > "I can only echo the myriad of other (well deserved) 5 star reviews. I got new keys cut yesterday that were done very quickly & at a reasonable price. I subsequently managed to lock myself out today after misunderstanding how my daughter's new front door works & I returned for advice. Lee did his utmost to advise me on how to open the door myself to save me having to pay for his colleague to come out, but because I didn't have anything suitable available to assist me with opening it I opted to use their services. They were friendly, efficient & quick; I highly recommend using their services. As an aside, I also appreciated meeting Lee as we are of the same generation so I used to avidly watch Grange Hill & the character of Zammo was iconic 💙" > Source: Customer in Greater London (5.0, via Which? Trusted Traders) > "Friendly local locksmith. Lee goes over and above with his service, prices and friendly disposition. He stayed open late for my daughter when her key broke. He was reassuring and even stayed in touch until she was safely at home with her door locked. Then I realised my own key had a bend and was likely to break. Lee cut spare keys for all of my locks quickly and efficiently, each one worked well. I can not thank him enough for his professional caring attitude." > Source: Customer in Greater London (5.0, via Which? Trusted Traders) > "I needed a new nightlatch fitted to my front door, so contacted Lee at Mentor locks. He was very helpful and when I sent him pictures of the old lock, was able to recommend a replacement, with fitting, at a very reasonable price. The work was completed on time with minimal fuss and disruption. Communication was excellent throughout the process, and I would definitely use his services again." > Source: Customer in Greater London (5.0, via Which? Trusted Traders) ## Trades Locksmith ## Services they list _Listed on public sources or the business's own website; check directly that they cover your job before you book:_ - Emergency locksmith service - UPVC lock specialists - Safes - Access control - Comprehensive locksmith service - Masterkeyed systems - key cutting - cark key cutting ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 32 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 2 public listings for this trader. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data for company number 07152528 with operating status active. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) - Website: MyTrustedTraders shows a public website for this trader. (via MyTrustedTraders public listing) Full verification checklist: https://mytrustedtraders.com/traders/mentor-lock-ltd/checks ## Credentials & sources - Credentials shown: 1 (none currently verifiable) - Companies House status: Active - Evidence held from: Which? Trusted Traders, Companies House - Check dates vary by source. Where we hold a date, the check shows it. ## What this business says about itself _Self-declared on the trader's own website, not independently verified:_ - Emergency availability: Emergency Locksmith - Good to know: Handles insurance claims · Background-checked staff ## Opening hours - Source: Which? Trusted Traders - Monday–Friday: 9am–5:30pm - Saturday: 10am–2pm ## Before you hire a locksmith _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Get the call-out fee AND the total price agreed in writing before they set off. Emergency locksmith overcharging is a common complaint. - Be wary of anyone who insists on drilling the lock straight away: most locks can be picked open, and drilling then selling a replacement is a known upsell. - Look for a locksmith approved by the Master Locksmiths Association. The MLA vets and inspects its members, and locksmithing is otherwise unregulated. - Confirm they cover your area and can actually come out in your timeframe before anything else. - Read recent reviews for reliability and turning up on time, not only the quality of the work. ## Contact - Phone: 020 8669 7034 - Website: http://www.mentorlock.co.uk --- Source: MyTrustedTraders, https://mytrustedtraders.com/traders/mentor-lock-ltd Real public evidence only: every figure traces to a named source, with evidence held from 2 named public sources. If a source does not carry a field, it is not shown.