# Platinum Plumbers Platinum Plumbers is a plumber in London. Rated 4.9/5 from 229 public reviews across 2 review sources. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 73 out of 100, with a review caution. The score rests on rated 4.9 from 229 reviews across 2 review sources; the caution flags a review pattern to check before you rely on it. 6 reviews in the last 12 months. We cross-checked Companies House: this business is officially registered for work that matches the plumber services it advertises - independent confirmation it's a genuine business set up to do this kind of work, not just a directory entry. Independent sources agree they've been operating since at least 2013. That's 13 years, confirmed across 2 separate sources. ## Emergency callout _Listed for emergency callout on Checkatrade. This is how they list themselves. Call ahead to confirm they can attend your job right now before you rely on it:_ - Plumber ## About We are a family run business providing high-quality plumbing services for homes and businesses across London and North-West Kent. We are Gas Safe registered plumbers (reg no. 199604) who have been providing reliable heating, plumbing and bathroom-fitting services for decades. We take great pride in our work, and believe that we offer a service that is unrivalled in our area. With Platinum Plumbers you will benefit from: • Free, no obligation, quotations • No call out charges • Transparent, fair pricing • Uniformed, well-mannered staff • Gas Safe Registered plumbers • Full public liability insurance • Family run business, family values • Exceptional customer service We offer an end-to-end service from design and installation, to repairs then ongoing maintenance, and our focus is customer satisfaction every time - this is reflected in our feedback in our customer reviews. Our goal is that once you’ve engaged our services, you will be happy to recommend us to your friends and family. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | Which? Trusted Traders | 4.9/5 | 138 | | Checkatrade | 4.9/5 | 91 | _Per-source review counts may overlap. They need not sum to the 229 cross-checked total above._ ## Review signals to check _One or more review signals need a manual check. Some review signals are flagged for a closer manual check. That doesn't prove fake reviews or any wrongdoing._ - **Repeated review text:** 2 similar review-text patterns found across sources Independently rated 4.9 out of 5 across 2 separate review sources. Ratings that agree across independent sources are far harder to fake than a single glowing profile. Rated 4.9, in line with the local average for plumbers in London. Across 1307 plumbers in London, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally. Most recent review: 3 months ago. ## What customers consistently say _Recurring strength themes from this trader's own reviews, each with a verbatim quote:_ - **Clear communication** (Quoted from 3 reviews): "Project management and communication were excellent." · Checkatrade, 6 Jun 2025 - **Reliable and punctual** (Quoted from 3 reviews): "they arrived when they said they would, did the job thoroughly and neatly, cleaned up after themselves and were very pleasant people." · Which? Trusted Traders, 20 Nov 2024 _Respectful and tidy in your home (3 reviewers describe them being respectful of the home and leaving it clean):_ "All was left fully checked and functioning, and clean and tidy." · Which? Trusted Traders, 11 Nov 2024 ## What customers consistently praise _Themes mentioned across this trader's own public reviews:_ - Friendly & polite (mentioned in 44% of reviews we've read) ## Often reviewed for _Job types repeatedly named in this trader's own public reviews:_ - Plumbing (2 reviews) ## In customers' own words _Verbatim quotes from this trader's public reviews, each attributed to its source:_ > "Some of my underfloor heating zones are not heating up, when I check the manifold the flow rate is at 0. But I cant adjust it at all, additionally the actuators on the return valve don't seem to be opening when I adjust the thermostat. They came out the next day and managed to diagnose the issue" > Source: Anonymous (5.0, via Checkatrade) > "Excellent service from Platinum. Our boiler broke so we called them. Rob came out quickly and gave us a fair estimate for the work. Sam did the boiler replacement and system flush. Lots of good points about this experience — they arrived when they said they would, did the job thoroughly and neatly, cleaned up after themselves and were very pleasant people. We’ve already recommended them to a friend and will pass their details on to others. Thank you, Platinum!" > Source: Anonymous (5.0, via Checkatrade) > "Very good service. They came when they said they would, fixed the problem within an hour, and charged the price quoted. All round, a good experience. And the two guys who came were very polite." > Source: Customer (5.0, via Checkatrade) ## Trades Plumber, Gas Engineer ## Services they list _Listed on public sources or the business's own website; check directly that they cover your job before you book:_ - Bathroom & Kitchen Plumbing - Blocked Baths - Blocked Sinks - Blocked Toilets - General Plumbing - Pipe Fitter - Plumbing Merchants - Plumbing Repairs - Power Flushing - Radiator Installation - Radiator Repair - Radiator Thermostat Valve Installation ## Areas covered _Towns and areas this trader lists serving. This is their own stated coverage, so confirm they cover your exact address before you book:_ - London ## See their work _Portfolio and gallery links this business publishes. Inspect the source to see what each image represents:_ - [Photo gallery](https://platinumplumbers.org.uk/gallery) - [Facebook](https://www.facebook.com/findaplatinumplumber) ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 229 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 4 public listings for this trader. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data for company number 08683560 with operating status active. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) - Website: MyTrustedTraders shows a public website for this trader. (via MyTrustedTraders public listing) Full verification checklist: https://mytrustedtraders.com/traders/platinum-plumbers/checks ## Credentials & sources - Credentials shown: 1 (none currently verifiable) - Companies House status: Active - Evidence held from: Which? Trusted Traders, Checkatrade, Thomson Local, Companies House - Check dates vary by source. Where we hold a date, the check shows it. ## What this business says about itself _Self-declared on the trader's own website, not independently verified:_ - Insurance: public liability insurance - Good to know: Free quotes · Family-run ## Opening hours - Source: Which? Trusted Traders - Monday–Friday: 7am–7:30pm ## Before you hire a plumber _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints. - Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work. - Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start. - For the water-regulations side of plumbing, a WaterSafe-approved plumber is vetted, qualified to the water regulations and insured. You can check yours or find one free at watersafe.org.uk. - Confirm they cover your area and can actually come out in your timeframe before anything else. ## Contact - Phone: 020 8855 0361 - Website: http://www.platinumplumbers.org.uk --- Source: MyTrustedTraders, https://mytrustedtraders.com/traders/platinum-plumbers Real public evidence only: every figure traces to a named source and is cross-checked. If a source does not carry a field, it is not shown.