# Soft Touch Water Softeners Ltd

Soft Touch Water Softeners Ltd is a plumber in Whitstable. Rated 5.0/5 from 209 public reviews across 1 named source. This is the MyTrustedTraders public-evidence profile — independent reviews, credentials and registry data cross-checked across named sources, with no ads and no paid placement.

## About
Verified household water treatment in Whitstable, Kent.

## Public review evidence (by source)
| Source | Average rating | Reviews |
| --- | --- | --- |
| Checkatrade | 5.0/5 | 209 |

_Per-source review counts may overlap — they need not sum to the 209 cross-checked total above._

Rated 5.0★ — in line with the local average for plumbers in Whitstable. Across 12 rated plumbers in Whitstable, the typical rating is 5.0★. We compare against the same businesses a homeowner would find searching for this trade locally.

## In customers' own words
_Verbatim quotes from this trader's public reviews, each attributed to its source:_
> "From start to finish Soft Touch Water Softeners made the whole process very simple, and provided a lot of information. My installation was a little more complex than normal but the installer handled it perfectly and the final result was exactly as planned on the first survey visit. I would highly recommend Soft Touch to anyone thinking about getting a water softener."
> — Anonymous (5.0, via Checkatrade)

> "Clear communication from the start. Paul and the team were professional and friendly, especially Josh, who did a fantastic job explaining everything in detail. Highly recommended!"
> — Binoy Xavier (5.0, via Checkatrade)

> "Paul team were excellent in installing our water softener and Quooker boiling water tap. Their communication was 2nd to none as they walked us through the possible options and ultimately the process for installation and finally how to keep it maintained. I would highly recommend Soft Touch Water Softeners."
> — Anonymous (5.0, via Checkatrade)

## Trades
Plumber

## Independent verification
_What MyTrustedTraders independently checked for this business (verified items only):_
- Review volume: MTT is showing 209 public reviews on this profile. (via Checkatrade)
- Source profile spread: MTT is showing 1 source profile for this trader. (via Checkatrade)
- Business identity: MTT is showing public business identity data with operating status unknown. (via MyTrustedTraders public listing)
- Contact phone: MTT is showing a public phone contact on this profile. (via MyTrustedTraders public listing)

Full verification checklist: https://mytrustedtraders.com/traders/soft-touch-water-softeners-ltd/checks

## Credentials & sources
- Verified credentials on file: 0
- Companies House status: unknown
- Evidence held from: Checkatrade

## Before you hire a plumber
_What to check when choosing this kind of trade — general guidance, not a claim about this business:_
- Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top — in writing — before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
- Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced — get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
- Gas and boiler work is a separate, regulated trade — not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
- Look for consistent reviews across several named sources, not one polished profile.
- Check any verified credentials, and that the business details independently check out.

## Contact
- Phone: 07429 828184

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Source: MyTrustedTraders — https://mytrustedtraders.com/traders/soft-touch-water-softeners-ltd
Real public evidence only: every figure traces to a named source and is cross-checked. If a source does not carry a field, it is not shown.