# Soft Touch Water Softeners Ltd

Soft Touch Water Softeners Ltd is a plumber in Whitstable. Rated 5.0/5 from 209 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement.

Trust Score: 58 out of 100 (good record, gaps to check). The score rests on rated 5.0 from 209 reviews.

3 reviews in the last 12 months.

## About
Household water treatment in Whitstable, Kent.

## Public review evidence (by source)
| Source | Average rating | Reviews |
| --- | --- | --- |
| Checkatrade | No rating shown | 209 |

Rated 5.0, in line with the local average for plumbers in Whitstable. Across 9 plumbers in Whitstable, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

Most recent review: 6 months ago.

## What customers consistently praise
_Themes mentioned across this trader's own public reviews:_
- Friendly & polite (mentioned in 33% of reviews we've read)
- Professional (mentioned in 33% of reviews we've read)
- Quality of work (mentioned in 33% of reviews we've read)

## In customers' own words
_Verbatim quotes from this trader's public reviews, each attributed to its source:_
> "From start to finish Soft Touch Water Softeners made the whole process very simple, and provided a lot of information. My installation was a little more complex than normal but the installer handled it perfectly and the final result was exactly as planned on the first survey visit. I would highly recommend Soft Touch to anyone thinking about getting a water softener."
> Source: Anonymous (5.0, via Checkatrade)

> "Clear communication from the start. Paul and the team were professional and friendly, especially Josh, who did a fantastic job explaining everything in detail. Highly recommended!"
> Source: Binoy Xavier (5.0, via Checkatrade)

> "Paul team were excellent in installing our water softener and Quooker boiling water tap. Their communication was 2nd to none as they walked us through the possible options and ultimately the process for installation and finally how to keep it maintained. I would highly recommend Soft Touch Water Softeners."
> Source: Anonymous (5.0, via Checkatrade)

## Trades
Plumber

## Services they list
_Listed on public sources or the business's own website; check directly that they cover your job before you book:_
- Purifiers
- Water Filters
- Water Softeners

## Areas covered
_Towns and areas this trader lists serving. This is their own stated coverage, so confirm they cover your exact address before you book:_
- Kent
- Whitstable

## What we checked, and when
_What MyTrustedTraders independently checked for this business (verified items only):_
- Review volume: MyTrustedTraders shows 209 public reviews on this profile. (via MyTrustedTraders public listing)
- Public listing spread: MyTrustedTraders shows 1 public listing for this trader. (via MyTrustedTraders public listing)
- Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing)
- Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing)

Full verification checklist: https://mytrustedtraders.com/traders/soft-touch-water-softeners-ltd/checks

## Credentials & sources
- Credentials shown: 0
- Companies House status: Unknown
- Evidence held from: Checkatrade
- Check dates vary by source. Where we hold a date, the check shows it.

## Before you hire a plumber
_What to check when choosing this kind of trade (general guidance, not a claim about this business):_
- Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
- Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
- Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
- For the water-regulations side of plumbing, a WaterSafe-approved plumber is vetted, qualified to the water regulations and insured. You can check yours or find one free at watersafe.org.uk.
- Look for consistent reviews across several named sources, not one polished profile.

## Contact
- Phone: 07429 828184

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Source: MyTrustedTraders, https://mytrustedtraders.com/traders/soft-touch-water-softeners-ltd
Real public evidence only: every figure traces to its named source. The evidence for this business comes from a single public source, so it is not yet cross-checked against a second. If a source does not carry a field, it is not shown.