# Thomas Hedley & Sons Thomas Hedley & Sons is a roofer in Newcastle upon Tyne. Rated 5.0/5 from 801 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this trader, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 63 out of 100 (good record, gaps to check). The score rests on rated 5.0 from 801 reviews. 3 reviews in the last 12 months. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | Checkatrade | No rating shown | 801 | Rated 5.0, above the local average for roofers in Newcastle upon Tyne. Across 136 roofers in Newcastle upon Tyne, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally. Most recent review: 6 months ago. ## What customers consistently say _Recurring strength themes from this trader's own reviews, each with a verbatim quote:_ - **Clear communication** (Quoted from 3 reviews): "Communication was very clear throughout and always able to reach TH on the phone to ask questions." · Checkatrade, 3 Mar 2026 _Stands behind their work (2 reviewers describe them coming back to sort issues or honouring their guarantee):_ "The job done was excellent, we are very happy with the work, took about a week, scaffolding removed promptly and it comes with a ten year guarantee." · Checkatrade, 3 Mar 2026 _Respectful and tidy in your home (2 reviewers describe them being respectful of the home and leaving it clean):_ "Ben in particular was brilliant, making sure everything was clean and tidy at the end of the job." · Checkatrade, 3 Mar 2026 ## What customers consistently praise _Themes mentioned across this trader's own public reviews:_ - Friendly & polite (mentioned in 67% of reviews we've read) - Great communication (mentioned in 33% of reviews we've read) - Fast & efficient (mentioned in 33% of reviews we've read) - Professional (mentioned in 33% of reviews we've read) ## In customers' own words _Verbatim quotes from this trader's public reviews, each attributed to its source:_ > "We've had a few jobs done by TH and they've always been fantastic. Recently, we got a new roof and TH were exceptional from start to finish. They are efficient, friendly, and professional - Ben in particular was brilliant, making sure everything was clean and tidy at the end of the job. Communication was very clear throughout and always able to reach TH on the phone to ask questions. The job done was excellent, we are very happy with the work, took about a week, scaffolding removed promptly and it comes with a ten year guarantee. The price was in line with other quotes and very reasonable!" > Source: Anonymous (5.0, via Checkatrade) > "From first contact to finished work, a first class business, that I would highly recommend. Carl kept me in the loop as to when the gentleman would carry out the necessary work. Due to unforseen weather conditions, the job was put back but as soon as there was a break in the weather the lads came and did a fantastic, thorough, job. Thank you 😊" > Source: Anonymous (5.0, via Checkatrade) > "Thomas Hedley were great and rescued us from a previous scam job. Ironically we didn't find Thomas Hedley from checkatrade, although we did employ the original scam builders through checkatrade. Go figure... Anyway Thomas Hedley were great, communicative, kept us updated on progress, were friendly and helpful and the quality of the work looks good. I would recommend them." > Source: Anonymous (5.0, via Checkatrade) ## Trades Roofer ## Services they list _Listed on public sources or the business's own website; check directly that they cover your job before you book:_ - Chimneys Installation - Dormer / Roof Windows - Felt Roofing Installation - Flat Roofing Installation - Leadworks Installation - Moss Removal - Pitched Roofing Installation - Roofing Repairs ## Areas covered _Towns and areas this trader lists serving. This is their own stated coverage, so confirm they cover your exact address before you book:_ - Newcastle upon Tyne - Northumberland ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 801 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 1 public listing for this trader. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) Full verification checklist: https://mytrustedtraders.com/traders/thomas-hedley-sons/checks ## Credentials & sources - Credentials shown: 0 - Companies House status: Unknown - Evidence held from: Checkatrade - Check dates vary by source. Where we hold a date, the check shows it. ## Before you hire a roofer _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Never agree to roof work from a cold-caller at your door or an unsolicited 'we noticed your roof' note. That is the classic roofing scam. - Get a written quote that itemises access (scaffolding or a tower), the exact materials, and the workmanship guarantee, not a vague day rate. - Be wary of demands for a large cash deposit; agree staged payments against work you can actually see completed. - A major re-roof must meet building regulations. Prefer a roofer on the NFRC Competent Person Scheme (CompetentRoofer), who can self-certify the work and is vetted and inspected at least twice a year. Check they're listed at nfrccps.com before you commit. - Ask to see a portfolio of completed work like yours, plus recent references you can contact. ## Contact - Phone: 07366 318416 --- Source: MyTrustedTraders, https://mytrustedtraders.com/traders/thomas-hedley-sons Real public evidence only: every figure traces to its named source. The evidence for this business comes from a single public source, so it is not yet cross-checked against a second. If a source does not carry a field, it is not shown.