Top Mark Roofing Solutions

I contacted Top Mark Roofing through checkatrade on 2nd October 2024. They promised that they will able to guarantee the roof will be leak-free for 10 years. They carried out works on the 8th and 23rd October however the roof is still leaking. I tried my best to contact the company through multiple means and tried to resolve it however they responded with minimal communication and willingness to honour the agreement. Avoid this company as they were quick to demand payment however were unwilling to communicate with us afterwards to complete the job as per our agreement.

I received a text from them on Wednesday morning to say that someone would be out in the afternoon to rectify the problem but no one turned up on Wednesday or Thursday even though the weather was fine. I have had the back of the roof inspected and they have found 7 (seven) holes on the lead in the gulley and a joist that has rotted underneath it. The gulley was supposed to have been fixed, according to the invoice? guarantee. These people obviously have no intention of doing any work now that they have £6450 of our money.

After originally quoting £450 we kept being told that more needed doing and the price was going up and up. We are vulnerable, elderly with disabilities so had to take his word for what needed doing and that the work was being done. The work was not done and within 2 months the water was pouring down the walls, much worse than before. I have tried to use the guarantee we were given but he does not come out. Having taken £6450 for work that was obviously not carried out we have come to the conclusion that we have been defrauded so my next communication will be with the fraud squad.

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