Trader rights

Request a profile review

Use this form for corrections, privacy requests, wrong-profile reports, takedown notices, and disputed public evidence.

Correction

Fix inaccurate public facts

Use trader rights when a profile has the wrong name, address, phone, website, public source name, service area, or context that changes how the business is represented.

Identity

Separate the wrong business from yours

Wrong-profile and merge requests need links to named public sources that show which reviews, credentials, or company information belongs to a different trader.

Review evidence

Challenge public review evidence without deleting history

Reviews from another site can be disputed when they attach to the wrong profile or source. We keep the review visible until the evidence is corrected.

Removal

Ask for removal without claiming the profile

Takedown, privacy, fraud, and account-deletion requests stay separate from owner claim so acquisition pressure does not decide profile visibility.

Claim and rights stay separate

Control of a profile is not the same thing as correcting the public profile.

We keep this boundary explicit before the form: claiming is for account ownership and workspace control; trader rights is for correction, removal, privacy, disputed source evidence, and building-work complaint guidance.

  • Do not use claim if the goal is correction, removal, privacy review, or a wrong-profile dispute.
  • Name the exact public profile and source page that needs review.
  • Tell us which statements are yours, which links are public sources, and which regulator decision or reference you mean.
  • Use evidence links where possible so the reviewer can understand what happened.
What to expect before you submit

Send enough context for us to assess what changed and why.

Review timing

Requests are prioritised by risk and evidence quality. Urgent harm, wrong identity, legal-rights requests, and regulator issues are reviewed before cosmetic profile wording.

Profile visibility

Submitting a request does not automatically remove a profile. We may annotate, remove, correct, or keep the profile depending on verifiable evidence.

Evidence that helps

Include profile URLs, source pages, company information, regulator references, screenshots, complaint references, or a clear explanation of the business relationship.

Decision outcome

Approved requests can lead to correction, annotation, removal, account action, or clearer guidance on the right authority. Rejected requests should explain the missing evidence.

Correction

A public profile is inaccurate, out of date, or missing context.