Dean Watts Heating Solutions Ltd

Work was rushed and boiler was not installed in accordance with manufactures guideline, I had to have another company to complete works. I was later in formed that by another plumber that the condenser pipe was not fitted with the correct size pipe, the pressure safety valve release pipe was fitted hard up against the wall so was in a dangerous situation if it were ever a need to release pressure. All the holes he made in the walls were not made good, so I had daylight coming in. The condenser pipe was still dripping outside. I had a burnt carpet and walls in the hall, the radiator that

The company fitted our boiler in 2018. One year on we try and book our service. Date booked, last mintue cancellation by text - no apology, I lose out on a days holiday. Date rebooked, last minute cancel by text - no apology. Over a month of chasing to try and rebook again, to maintain the warrenty on the works. Still no response. Disappointing to see how many positive reviews this company gets and the fact that we've clearly not received the same level of service. No choice but to leave a review as we can't seem to obtain contact any other way. Want to talk about the work too.

8 months later our heating still doesnt work. From day 1 we have had overheating problem with the boiler which they couldnt fix. Yet we were issued with a Gas Safe Cert!.  Further to his visit to rectify yesterday( 23.10.19) we now have no hot water, no heating, no water in the radiators but constant running of the ballcock in the header tank to the heating.  They stayed only an hour and didnt check if the system was working before they left