Stairlift Solutions NI Limited

Newtownards
70

Overall Trust Score

Verified across 2 independent sources

About

We are an award-winning local, family business and have been selling, installing and servicing stairlifts for over 25 years covering the whole of Northern Ireland and the bordering counties of the Republic of Ireland. Whether you have a straight staircase or one with a turn, we provide a full range of solutions and with new, reconditioned or rental available, we can even have it installed the very next day! We have recently added a broad range of mobility products to what we can offer including scooters, riser recliner chairs, rollators, wheelchairs and much more. You can see all these and our stairlifts in our mobility showroom in Newtownards, Co. Down. The company continues to grow in strength each year which allows us to maintain the highest standard of service for all our customers – both new and old alike. We pride ourselves on our helpful, friendly service and we will always go that extra mile for our customers ensuring full warranty and 24 hour after sales care on all our stairlifts.

Reviews

5.0out of 5
25 reviews in the public recordCross-checked across 1 source
Which Trusted25 reviews · 5.0 avg

Highlights

"Very happy. A very quick efficient service."

Liam, .Which Trusted5.0 rating

"Good job. He did the job that I wanted done. He has made my life easier and I can now do things around the house."

Anon, .Which Trusted5.0 rating

"Having come from a customer service background, I can honestly say that I've never come across a company with such great customer care values as Stairlift Solutions N.I. Ltd. From the moment I requested a quotation to having had the stairlift installed, the level of service provided has been second to none. I had to re-schedule my first appointment and Jen was very accommodating. When James Dowling arrived for my consultation, my husband and I found him to be very friendly, trustworthy and most importantly, knowledgeable about stairlifts. He went through various options with us and left us brochures and a written quotation. What I loved about this company was that they gave us adequate time to make up our mind about purchasing a stairlift; we did not get "hounded" or pressurised by them to buy. When we did place the order, the stairlift was installed within 2 weeks and the whole installation process was a breeze. It was reassuring for us that James was there during installation (along with another installer) and the job was done within a few hours. The lads even hoovered up and left the hallway nice and clean. Following installation, a payment receipt was promptly sent to me. I'm so glad that I chose Stairlift Solutions N.I. Ltd., especially knowing that I'll be comfortable having my stairlift serviced every year by them. The lift itself is very slim and modern looking. It looks quite neat and it is very easy to operate. Overall, I would highly recommend this company."

Customer in Newry and Mourne District CouncilWhich Trusted5.0 rating

Detailed reviews

Liam, .5.0 / 5

Very happy. A very quick efficient service.

Which Trusted
Anon, .5.0 / 5

Good job. He did the job that I wanted done. He has made my life easier and I can now do things around the house.

Which Trusted
Customer in Newry and Mourne District Council5.0 / 5

Having come from a customer service background, I can honestly say that I've never come across a company with such great customer care values as Stairlift Solutions N.I. Ltd. From the moment I requested a quotation to having had the stairlift installed, the level of service provided has been second to none. I had to re-schedule my first appointment and Jen was very accommodating. When James Dowling arrived for my consultation, my husband and I found him to be very friendly, trustworthy and most importantly, knowledgeable about stairlifts. He went through various options with us and left us brochures and a written quotation. What I loved about this company was that they gave us adequate time to make up our mind about purchasing a stairlift; we did not get "hounded" or pressurised by them to buy. When we did place the order, the stairlift was installed within 2 weeks and the whole installation process was a breeze. It was reassuring for us that James was there during installation (along with another installer) and the job was done within a few hours. The lads even hoovered up and left the hallway nice and clean. Following installation, a payment receipt was promptly sent to me. I'm so glad that I chose Stairlift Solutions N.I. Ltd., especially knowing that I'll be comfortable having my stairlift serviced every year by them. The lift itself is very slim and modern looking. It looks quite neat and it is very easy to operate. Overall, I would highly recommend this company.

Which Trusted
Customer in Lisburn and Castlereagh5.0 / 5

Absolutely delighted with Stairlift Solutions, cannot recommend them highly enough. From my first contact to the installation of the stairlift, everything went so smoothly. Very reasonable price and an absolute pleasure to deal with a “workie” as opposed to a salesman. No pressure to buy and no cheap or tacky sales practices. Once we agreed on the most suitable option, James & Jim installed the stairlift within 48 hours and we hardly knew they were there, they treated my mother and her home with such respect, even leaving the carpet cleaner than when they arrived! As I say, I simply cannot recommend Stairlift Solutions highly enough – sincere thanks to a great company.

Which Trusted
Roy in Belfast5.0 / 5

Really excellent service from all staff, good showroom to view options and we are delighted with our stairlift.

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Mandy in Ards and North Down5.0 / 5

Stairlift Solutions, Bangor We are absolutely over the moon with our outdoor stair lift. I have used it so much since it was installed. It’s changed my life as I can now access our garden. The staff who did the quotation, survey and installation were brilliant. I would highly recommend this company x

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Customer in Belfast5.0 / 5

Had straight slimline stairlift installed to help my mum get around safely and more easily. I was really impressed with the speed of service. From inquiry to installation was three working days. It’s made a huge difference to mum’s quality of life. Everyone I dealt with from the initial telephone call, subsequent home visit and installation was very helpful and professional. Highly recommended family business.

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Customer in Edinburgh5.0 / 5

There are honestly no words to describe how absolutely amazing the staff at Stairlift solutions are! We made the appointment on the Tuesday, and they were so accommodating on the installation date and making sure everything was correct and how we wanted it. Be it from the effectiveness of the engineers doing the install to the friendly and wonderful staff in the office who went out of the way to get the lift to us asap! I know this is going to make a huge difference to my parents. Highly recommended!! Thank you again so much!

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Public review evidence5.0★ from 25 public reviewsAcross Which TrustedWebsiteWhich Trusted

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