Toucan Appliances Ltd

They seem very reluctant to speak directly to customers despite asking for a phone number! Keen for payment upfront, then failed to turn up to the appointment! Rather than calling to cancel and rearrange, I received an email that I didn't see until after waiting for 3 hours for them to turn up! Communication afterwards showed they didn't appreciate this was unacceptable. Company thought it was fine to email me a new appointment rather than calling to make sure I wasn't waiting and to arrange at a new time that was suitable for me. Just didn't bode well, so decided to cancel.

I booked Toucan through external means. I paid £75 for a home visit as I had a glass door or two missing from my oven (I did not know how many I should have). The engineer came and said that the cooker should have two more glass doors and that I would get a quote for replacing these. The quote was over £300 pounds so I consulted the Oven website and customer service. There was one door missing and that cost £120.

Booked quickly and easily the day before absolute life savers, machine fixed 2 days before Christmas with no hassle or stress! Called me to give. 2 hour window then called back to say on his way, amazing customer service. No mess, no hassle wouldn’t have even know he was here. Highly recommended