1

Public evidence profile

1st Call Services

Southend-on-Sea
5.0440 reviews in the current record
Public profile launch summary

Launch summary

1st Call Services

1st Call Services based in Southend, Essex are a Worcester Bosch approved accredited installer of new boilers across Essex. We specialise in new boilers, boiler repairs, boiler servicing and more, available with flexible payments.

Public review evidenceLast review Review dates not availableSource refresh
Proof pending

Public proof summary

MTT is still building the plain-language proof summary for this profile.

Proof gaps

Visible limitations on this record

3

These are evidence or response-routing gaps, not misconduct findings or paid-placement signals.

No verified credential shownNo verified endorsements shownUnclaimed on MyTrustedTraders
What customers say

Customer voice from the public record

5 highlights

"David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!"

ShannonTrustATrader5.0 rating

"This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !""

Graham SpragginsTrustATrader5.0 rating

"Had our old boiler replaced and couldn’t be happier with the service. The team were friendly, efficient, and took the time to explain everything clearly. The quality of workmanship was outstanding, and the whole process was carried out with care and professionalism. I would highly recommend them – they should be your first choice."

Graham DCheckatrade5.0 rating

"David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!"

AngelaTrustATrader5.0 rating

"Fantastic, very honest and good work I highly recommend to anyone looking for an honest boiler repair. We had originally called a local repair who wanted to charge us nearly £500 for work and a part, however being the suspicious type I didn't feel happy with what was being said. I went looking and came across 1st Call Services, they came out looked at it informed me it didn't need a part but it was clogged so they cleaned it all up and made sure boiler was working well, at a fraction of the cost. They were polite and helpful and I cannot recommend them any more highly 5 stars all the way. Thank you"

Susan JohnsonTrustATrader5.0 rating

Public profile only

Public profile only. This trader hasn't claimed their profile on MyTrustedTraders yet.

This trader cannot receive quote requests or project invites here until the business owner claims the profile.

Review evidence

Review coverage and highlights

427
Review depth427
Source platforms6
Loaded sample8
Latest dated review3 Feb 2026
Checkatrade423 reviews · 2.5 avg
TrustATrader4 reviews · 5.0 avg

David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!

Shannon · TrustATrader5.0 · 3 Feb 2026

This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !"

Graham Spraggins · TrustATrader5.0 · 14 Jan 2026

Had our old boiler replaced and couldn’t be happier with the service. The team were friendly, efficient, and took the time to explain everything clearly. The quality of workmanship was outstanding, and the whole process was carried out with care and professionalism. I would highly recommend them – they should be your first choice.

Graham D · Checkatrade5.0 · 1 Nov 2025
Source-named checks

Trust checks and red flags

Public evidence shown
Public review evidenceLast review Review dates not availableCheckatradeCompanies HouseTrustATrader
Professional endorsements

Endorsements from other traders

0

No public professional endorsements are shown for this profile yet.

Reviews

Customer review evidence

427 total

Source-refresh labels elsewhere show when MTT last checked the record.

Shannon5 rating

David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!

TrustATrader
Graham Spraggins5 rating

This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !"

TrustATrader
Graham D10 rating

Had our old boiler replaced and couldn’t be happier with the service. The team were friendly, efficient, and took the time to explain everything clearly. The quality of workmanship was outstanding, and the whole process was carried out with care and professionalism. I would highly recommend them – they should be your first choice.

Checkatrade
Angela5 rating

David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!

TrustATrader
Susan Johnson5 rating

Fantastic, very honest and good work I highly recommend to anyone looking for an honest boiler repair. We had originally called a local repair who wanted to charge us nearly £500 for work and a part, however being the suspicious type I didn't feel happy with what was being said. I went looking and came across 1st Call Services, they came out looked at it informed me it didn't need a part but it was clogged so they cleaned it all up and made sure boiler was working well, at a fraction of the cost. They were polite and helpful and I cannot recommend them any more highly 5 stars all the way. Thank you

TrustATrader
Roy A10 rating

Dave and his son are nice, friendly people who are very knowledgeable of the product and got on with the job with no fuss and no mess. Carried out the necessary Gas inspections that were required. Put the job on at 7PM Sunday night and within 1 hour I had a response and less the 24 hours later the job has been completed. Would highly recommend

Checkatrade
Checkatrade5 rating

Really professional visit with great comms. £96 including VAT

Checkatrade
Checkatrade5 rating

First call services - first class service had a bad leak in my bathroom and the plumber first call sent was great arrived at stated time explained exactly what he would need to do to put things right and done a great job.

Checkatrade
Page 1 of 54
Source profiles

Public platform links

Strict qualifying profile

Qualifying Score Detail

65/100

Strict supply qualification uses source spread, review depth, endorsements, credentials, and contactability. Commercial plan state is not counted.

65 of 100 points65%

Strict qualifying threshold: 60 points.

Peer endorsements0/15
Planning history0/10
Verified credential0/10
Review platform presence25/25
Reviews 100+20/20
Active business10/10
Phone number10/10
GapPeer endorsements

0 endorsements on file; need 3.

Ask traders you have worked with to endorse you from the endorsements dashboard.

GapPlanning history

No planning history is linked to this profile yet.

Link recent planning evidence or architect-backed project history where available.

GapVerified credential

No verified credential on file yet.

Submit a Gas Safe, NICEIC, NAPIT, FENSA, CERTASS, FMB, CSCS, or Companies House verification.

PassedReview platform presence

2 linked review platforms found.

PassedReviews 100+

440 reviews with a 5.0 average rating.

PassedActive business

Operating status is unknown.

PassedPhone number

Phone listed: 07401338361.

Next qualification actions
Peer endorsements

Ask traders you have worked with to endorse you from the endorsements dashboard.

Open endorsements
Planning history

Link recent planning evidence or architect-backed project history where available.

Review score
Verified credential

Submit a Gas Safe, NICEIC, NAPIT, FENSA, CERTASS, FMB, CSCS, or Companies House verification.

Add verification
Planning evidence

Nearby projects

Checking local planning records.