1st Call Services

Public evidence profile

1st Call Services

Southend-on-Sea Essex
4.8514 reviews in the current record
Overview

About 1st Call Services

A warm welcome to 1st Call Services. We are a family owned business that has proudly been serving our customers in the Essex area for over 20 years....

Public review evidence
Reviews

What customers say about 1st Call Services

4.8out of 5
514 reviews in the public recordCross-checked across 1 source
TrustATrader514 reviews · 4.9 avg

Highlights

"David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!"

ShannonTrustATrader5.0 rating

"This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !""

Graham SpragginsTrustATrader5.0 rating

"David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!"

AngelaTrustATrader5.0 rating

Detailed reviews

Shannon5.0 / 5 · 3 Feb 2026

David and Buell did such an efficient, neat and quick job of installing our new boiler today. They were very friendly and polite, and arrived at the time they advised. We expected the job to take much longer than it did! Our old boiler stopped working Saturday night, we called on Sunday and left a message, they got back to us Monday morning and came out that same day to have a look at our boiler. We ultimately made the decision to go with a new boiler, they arrived the following day at 8am and got on with installing the new one, they were finished by about half 1! The whole process was seamless. Very pleased to have heating and hot water again, thanks guys!

TrustATrader
Graham Spraggins5.0 / 5 · 14 Jan 2026

This was our first time using this company and we were pleasantly surprised, not the norm, what’s going on. In a nutshell we have no problem in recommending this company , we would use again. David and Buellie were a well organised work machine, hand in glove almost. It would take too long to list their positives but much quicker to list the negatives as there were not any. Keep up the good work lads !"

TrustATrader
Angela5.0 / 5 · 29 Sept 2025

David did a really great job disconnecting my gas hob for me! He responded very promptly, offered to do the job for a reasonable price and provided a quality service. I would highly recommend!! Thanks again David!

TrustATrader
Susan Johnson5.0 / 5 · 14 May 2025

Fantastic, very honest and good work I highly recommend to anyone looking for an honest boiler repair. We had originally called a local repair who wanted to charge us nearly £500 for work and a part, however being the suspicious type I didn't feel happy with what was being said. I went looking and came across 1st Call Services, they came out looked at it informed me it didn't need a part but it was clogged so they cleaned it all up and made sure boiler was working well, at a fraction of the cost. They were polite and helpful and I cannot recommend them any more highly 5 stars all the way. Thank you

TrustATrader
Robert5.0 / 5 · 6 Mar 2025

Boiler service this company installed our central heating system 12 years ago and have serviced it every year since. We have never had a problem with the installation Just wish everyone else was a diligent as this company Thank you David see you next year

TrustATrader
Ron5.0 / 5 · 28 Jan 2025

Regular boiler engineer failed to call back several times to resolve heating problem! Phoned David on the Friday and was available to visit early Tuesday. Identified problem and boiler back to normal within 1 hour. Will definitely use again. Very satisfied customer!

TrustATrader
Olivia Francois5.0 / 5 · 16 Jan 2025

Very friendly, very polite and explained everything as they did it. I really appreciate them giving me time to come from work in Romford back to Rayleigh. Great guys who I would thoroughly recommend!

TrustATrader
Genette Stanton5.0 / 5 · 18 Sept 2024

I highly recommend this company. David was able to fit us in at short notice when our boiler stopped working, he & his apprentice were polite and upfront about everything they were doing, their work was efficient, clean and tidy, and very good value for money. I would give ten stars if I could!

TrustATrader
Page 1 of 65
Proof gaps

Visible limitations on this record

3

These are evidence or response-routing gaps, not misconduct findings or paid-placement signals.

No verified credential shownNo verified endorsements shownUnclaimed on MyTrustedTraders

Public profile only

Public profile only. This trader hasn't claimed their profile on MyTrustedTraders yet.

This trader cannot receive quote requests or project invites here until the business owner claims the profile.

Source-named checks

Trust checks and red flags

Public evidence shown
Public review evidenceTrustATraderWebsite
Professional endorsements

Endorsements from other traders

0

No public professional endorsements are shown for this profile yet.

Source profiles

Public platform links

Needs 20 more points

Qualifying Score Detail

40/100

Strict supply qualification uses source spread, review depth, endorsements, credentials, and contactability. Commercial plan state is not counted.

40 of 100 points40%

Strict qualifying threshold: 60 points.

Review platform presence0/25
Peer endorsements0/15
Planning history0/10
Verified credential0/10
Reviews 100+20/20
Active business10/10
Phone number10/10
GapReview platform presence

1 linked review platform found; need 2.

Link more review-platform profiles so homeowners can verify you across multiple sources.

GapPeer endorsements

0 endorsements on file; need 3.

Ask traders you have worked with to endorse you from the endorsements dashboard.

GapPlanning history

No planning history is linked to this profile yet.

Link recent planning evidence or architect-backed project history where available.

GapVerified credential

No verified credential on file yet.

Submit a Gas Safe, NICEIC, NAPIT, FENSA, CERTASS, FMB, CSCS, or Companies House verification.

PassedReviews 100+

514 reviews with a 4.8 average rating.

PassedActive business

Operating status is unknown.

PassedPhone number

Phone listed: 07360274992.

Next qualification actions
Review platform presence

Link more review-platform profiles so homeowners can verify you across multiple sources.

View score page
Peer endorsements

Ask traders you have worked with to endorse you from the endorsements dashboard.

Open endorsements
Planning history

Link recent planning evidence or architect-backed project history where available.

Review score
Verified credential

Submit a Gas Safe, NICEIC, NAPIT, FENSA, CERTASS, FMB, CSCS, or Companies House verification.

Add verification