Hall & Randall

The trader didn’t appear happy and wasn’t a tidy worker. System worked for 2 months. Boiler manufacturer said system not flushed out properly and had to renew heat exchanger. Almost unheard of after 2 months. Company arranged a proper flush out and now are charging us over £800! I would not recommend.

I had paid over £700 for the first bill, which had to be amended due to errors, and the second one at over £450 was also incorrect. This second bill is being disputed. Despite the plumbers having good temperaments and seemingly trying their best, they do not do the job properly. Then you get charged for their coming back again to fix their mistakes! After 34 emails and then both our recorded delivery letters about the disputed bill, the co-owner has now reduced the bill a little. I am still very unhappy with this invoice and the fact that I have spent at least 10 hours going back and forth with them and getting legal advice. This has made me ill and that is the reason why I have agreed to the reduced bill, which is only less £129 + vat from the £455.

Matt did a faultless job of installing our new kitchen sink - he took the measurements, found a modern/stylish sink which would fit and installed it within a few hours with no fuss. It looks great. Matt genuinely takes pride in what he does and knows what he’s doing. Thank you again!

We cannot praise this firm highly enough. We have found them thorough, efficient, meticulous and knowledgeable - completely professional in short, but also thoughtful, reflective, concerned and kindly in their dealings with us. An unbeatable combination. We have been in London for 34 years and these are now our 'go to' professionals for any plumbing-related problems.

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