PHP Services

I have used PHP for heating and plumbing work since 2009 when they installed our current boiler as part of a new bathroom installation. We have used them annually since then for boiler maintenance and we have been consistently happy with the work they have carried out. Making appointments is easy and we have found their staff are friendly and professional.

New central heating boiler Very good advice given before work undertaken and communication from the company on time lines for the work excellent. The engineer who did all the work was exceptional making sure traffic areas were covered and protected. A good follow up after work completed

I've used PHP for some years now, both in my own home and in our rental properties. I have also recommended them to friends. Their service is always excellent, they are always friendly, and are willing to go the extra mile if necessary - for example coming to fix a boiler at short notice in the middle of winter. I also consider them to be trustful and reliable

Since September 2023 they've come to give us a gas safety certificate, service our back boiler, help when our boiler wouldn't light three separate times, replaced a faulty combination valve, removed one radiator and relocated others, and replaced our entire boiler system. Overall, PHP Services was professional, warm and friendly, and clearly communicated the problems they saw and how they could be fixed. They often fit us in for service promptly normally same day when the problem was an emergency and even helped one of our elderly neighbours whose heating and hot water weren't working and no other plumbers could help. You can tell it's a very well-run business by the way they communicate clearly when your engineer is booked in, send text reminders, deliver invoices promptly and with reminders if necessary, and are available if you need them. We tried another gas engineer once when we were trying to remove radiators as soon as possible (PHP said they could come in 3 days, but because of our own poor planning with painters we were wondering if we could get someone in sooner) and had such a horrible experience, and it showed us how lucky we've been with the professional and kind service from PHP Services. We'd recommend them to anyone and are planning to stick with them as long as we're living in the area. They even go the extra mile leaving a space better than they left it after work is done, moving furniture to and from when it's in the way of work they need to do but always asking if that's okay, and ensuring they're working in such a way to minimise any inconvenience on us.

We have used PHP for many years. We had two projects close to each other - one to replace a toilet ball cock and one to replace a hot water ball cock. Both requests were responded to quickly and faulty parts were spotted early for one of the projects and replaced at PHP's initiative. They were quite challenging in terms of the space for the works, but PHP made sure everything was working correctly and even made further adjustments after review f the final works. Care taken with both works.

David replaced a bath and sink unit for us. This was not straightforward as it required changes in the pipework for the water supply and drains. He did a very neat job. He then replaced the radiator in the bathroom, which again required amendments to the pipes. After that he power-flushed the central heating system which now works much better. He was very knowledgeable and knew what he was doing. Before carrying out the power flush he installed an additional valve on the return pipe to the hot water tank. I will definitely be using this company again.

I honestly cannot recommend this company highly enough. They came to my rescue in a genuine emergency and managed to install a new boiler at incredibly short notice. From the very first contact with Matt, meeting with Jared and a special mention to apprentice Oscar, they were professional, prompt, and genuinely caring. This makes all the difference when you’re stressed and facing the prospect of Christmas without heating or hot water. The team arrived when they said they would, explained everything clearly, worked efficiently, and treated my home with respect. Nothing felt rushed despite the urgency, and I felt completely looked after throughout the whole process. Outstanding service from start to finish. Reliable, trustworthy, and compassionate. Exactly what you want in an emergency. Thank you so much.

Matt in the office was exceptionally helpful and reassuring, also kept me updated every step. Matt the plumber was highly professional, knowledgable, respectful and tidy. I had dreaded having to get this work done and they both made it easy and far less stressful than I was expecting. Thank you!