R&O Plumbing and Maintenance Ltd

Terrible. Zero concept of any customer service. First appointment they didn’t even show up, I rang at end of day and they said “oops we got the date wrong”, then I had to wait until the following week - and take yet another day off work! Once new boiler was fitted, I was told they would need to send someone to complete aesthetic patchwork where engineer had to widen hole in wall for pipe - was supposed to be this morning, then they changed it to this afternoon - all the while we agreed this had to be completely no later then 3pm as I had to leave for work - no one has show up - AGAIN!

Came for routine check the gas boiler. Upon entering and seeing the boile his first words were "this is too old, will definitely need to be replaced the whole boiler". He did some tests and said CO (Carbon monoxide) was too high. Asked him to show me the readings but he refused, asked him twice why his reader didn't beep and he ignored me. Then I asked him "So the boiler will be changed like you said? When is that happening?" He looked at me and said "I never said that! I have disconnected your pipes so you will have to wait until parts arrive which will take a month" DON'T EVER CALL THEM!SCAM

After 21 days without heating or hot water in this freezing weather, lots of phones-calls, home visits between the housing association and another company, we had the Director from R&O Services Sheldon Reid with two amazing young Engineers (Daniel Bohan & Brandon Ullah coming in to our home and sorted out everything in two hours . Their service is ⭐️⭐️⭐️⭐️⭐️ . We are so grateful , thanks so much 🙏🏽