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Will Flow - Plumbing & Heating
Trust score
43out of 100
Rating4.2★
Review volumeLow · 11
Evidence breadth1 independent public source
Profile statusListed
Based on rating, review volume, independent sources and verification. Evidence context — not a guarantee of workmanship.
Public directory notes
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Reviews · public evidence
What customers say
These reviews are published independently on the named public source below — not testimonials this trader chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.2out of 5
5 stars8
4 stars1
3 stars0
2 stars0
1 star2
Highlights
"Quick to get in touch and arrange appointment. On the day, prompt, responsive, friendly and completed the work swiftly. Would recommend and use again."
"Will turned up on time and completed the job beautifully. He explained what needed doing and left the bathroom tidy."
"Thorough, efficient and effective. I'm exttremely impressed and delighted with Will's repair of a kitchen leak. He responded quickly and arrived promptly. Identified the source of the leak and traced through the pipework to ensure it was an isolated leak. He went above and beyond to secure the required parts and materials for the fix, and repaired both the leak and the surrounding damaged area. He left the area clean an tidy, answered and explained the cause and effect of the leak, and also addressed several unrelated queries that I had. I'd absolutely recommend Will, and will definitely use his services in the future."
Detailed reviews
I had an issue whereby I was getting hot water from both taps after getting a new pump fitted. The cold water tank had also heated up and was steaming. Will came over and immediately stated it must be that the new pump that was fitted the wrong way round, and that all that needed doing was to rotate the pump 180 degrees and put the hot water in the correct side of the pump. He went out and got a couple of new hoses for one side of the pump, replumbed the pump, and left taking the hoses that came with the pump. This didn't seem to make sense to me and he was unable to explain why this would mean hot water came out of both pumps and there didn't seem to be a set hot or cold side of the pump, plus a quick Google after he left told me it could be an issue with the immersion heater venting off, so I contacted the pump manufacturer. There was not in fact a hot or cold side to the pump, and Will had failed to identify this was the wrong kind of the pump for the plumbing system. He fundamental
I had an issue whereby I was getting hot water from both taps after getting a new pump fitted. The cold water tank had also heated up and was steaming. Will came over and immediately stated it must be that the new pump that was fitted the wrong way round, and that all that needed doing was to rotate the pump 180 degrees and put the hot water in the correct side of the pump. He went out and got a couple of new hoses for one side of the pump, replumbed the pump, and left taking the hoses that came with the pump. This didn't seem to make sense to me and he was unable to explain why this would mean hot water came out of both pumps and there didn't seem to be a set hot or cold side of the pump, plus a quick Google after he left told me it could be an issue with the immersion heater venting off, so I contacted the pump manufacturer. There was not in fact a hot or cold side to the pump, and Will had failed to identify this was the wrong kind of the pump for the plumbing system. He fundamentally failed to understand the issue, did not fix the issue, and to make matters worse I am unable to return the pump as he took the pump hoses with him and despite my requests has not returned them. He seems like a nice guy and if all you have is a basic leak then he will probably do an ok job, but he is completely unsuited to diagnosing and fixing more complex issues, and has left me hundreds of pounds out of pocket as I am unable to now return the pump due to him keeping hold of parts that came with it.
Quick to get in touch and arrange appointment. On the day, prompt, responsive, friendly and completed the work swiftly. Would recommend and use again.
Will fixed 2 new waste pop and work was done and checked before leaving. Should any future opportunities come up will be happy to use Will.
Will turned up on time and completed the job beautifully. He explained what needed doing and left the bathroom tidy.
Thorough, efficient and effective. I'm exttremely impressed and delighted with Will's repair of a kitchen leak. He responded quickly and arrived promptly. Identified the source of the leak and traced through the pipework to ensure it was an isolated leak. He went above and beyond to secure the required parts and materials for the fix, and repaired both the leak and the surrounding damaged area. He left the area clean an tidy, answered and explained the cause and effect of the leak, and also addressed several unrelated queries that I had. I'd absolutely recommend Will, and will definitely use his services in the future.
Will did a very good job installing a shower valve and a bath screen. When Will found that the chrome fitting of the new screen was damaged, he fixed it and the result was perfect. From the first contact all the way through Will kept me informed and provided a quote within my budget I would recommend.
Done the job fast great price, guaranteed the work. Will use again.
Will sorted the issue in relatively quick time and did a fantastic job. Thanks Wills!
Will is friendly and got the job done quickly
Will is prompt, honest, professional, and efficient. Clear communication, fair pricing, and he left the workspace tidy. I would highly recommend!
Sources
1 named public sourceEvery signal, traced to its origin
Review sources
Public evidence last checked May 2026
About
Will Flow - Plumbing & Heating are Plumbers based in Croydon and cover surrounding area including Banstead.
Independent checks
About this business
Recently reviewed4 reviews in the last year.
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Worth checking yourself
Review volume: Low · 11
Evidence breadth: 1 independent public source
Profile status: Listed
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Common questions about Will Flow - Plumbing & Heating
What do customers say about Will Flow - Plumbing & Heating?
Will Flow - Plumbing & Heating has 11 public reviews, averaging 4.2 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Will Flow - Plumbing & Heating's reviews are genuine?
Will Flow - Plumbing & Heating's 11 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published — so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Will Flow - Plumbing & Heating had recent public reviews?
Will Flow - Plumbing & Heating has 4 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.