“Required a new combi-boiler to be fitted. Had good reviews from a family member who had also had this done and recommended 1st Call. A home visit was quickly arranged and quotes subsequently received. He turned up when stated, saying the job may take 2 days, but he was finished in one. Complete new boiler fitted, including knocking bricks out to fit the outside flue, which were neatly cemented back in leaving no mess. Overall a good quality job by someone who left me confident that it had been done right. Two subsequent services have been done when he said he'd be there. Would use again.”
Public evidence profile · Checked March 2026
1st Call Heating and Drainage
Review quality
No reviews in 12 months
Trust Score
62out of 100
How this score is worked out
Rating5.0 / 5
Review volume374
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say50.4 of 60
Independent checks7 of 30
Track record4.4 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about 1st Call Heating and Drainage
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for 1st Call Heating and Drainage →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade374 reviews · 5.0 avg
Highlights
“Very happy indeed great service and the bloke graig was very friendly and efficient I'd highly recommend him to anybody 👍🏻👍🏻👍🏻”
“The company had to cancel first appointment but it was quickly renewed. Guy was on time and job done - he discussed the job and signed for the boiler work and left”
Detailed reviews
These are the individual reviews we hold for 1st Call Heating and Drainage, including the highlights above. The 374 headline total is the review volume reported across public review sources.
Required a new combi-boiler to be fitted. Had good reviews from a family member who had also had this done and recommended 1st Call. A home visit was quickly arranged and quotes subsequently received. He turned up when stated, saying the job may take 2 days, but he was finished in one. Complete new boiler fitted, including knocking bricks out to fit the outside flue, which were neatly cemented back in leaving no mess. Overall a good quality job by someone who left me confident that it had been done right. Two subsequent services have been done when he said he'd be there. Would use again.
Very happy indeed great service and the bloke graig was very friendly and efficient I'd highly recommend him to anybody 👍🏻👍🏻👍🏻
The company had to cancel first appointment but it was quickly renewed. Guy was on time and job done - he discussed the job and signed for the boiler work and left
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
From customer reviews
What customers consistently say
Recurring themes from 3 customer reviews on Checkatrade.
“He turned up when stated, saying the job may take 2 days, but he was finished in one.” · Checkatrade, 18 Mar 2025
“Guy was on time and job done - he discussed the job and signed for the boiler work and left” · Checkatrade, 31 Jan 2025
“Complete new boiler fitted, including knocking bricks out to fit the outside flue, which were neatly cemented back in leaving no mess.” · Checkatrade, 18 Mar 2025
“Very happy indeed great service and the bloke graig was very friendly and efficient I'd highly recommend him to anybody 👍🏻👍🏻👍🏻” · Checkatrade, 26 Feb 2025
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked March 2026
About
In Cramlington, Northumberland.
Areas served
CramlingtonNorthumberland
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on 1st Call Heating and Drainage before you contact them.
Run Cowboy Checker →Good to know
Common questions about 1st Call Heating and Drainage
Is 1st Call Heating and Drainage a legitimate business?
1st Call Heating and Drainage has 374 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about 1st Call Heating and Drainage?
1st Call Heating and Drainage has 374 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know 1st Call Heating and Drainage's reviews are genuine?
1st Call Heating and Drainage's 374 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.