“Having had previous work done by Aqua Heat, their work was outstanding- we have had to have a new boiler installation and as tenants did not get a choice of company used, otherwise Aqua heat would have been our number 1 choice. We then requested to have Aqua heat over see a very badly done job by another company. Josh and Rhys have attended the property and paid extra attention to detail, stayed out of hours in very difficult and awkward circumstances and would not leave until they had complete customer satisfaction with a guarantee to come back and rectify another companies work. Impeccable”
Public evidence profile · Checked March 2026
Aquaheat Services
Emergency callout
Central Heating Repair, Plumber
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about Aquaheat Services
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See the full verification checklist for Aquaheat Services →From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for these jobs:
- Central Heating Repair
- Plumber
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.1out of 5
Where these reviews are published
- Checkatrade67 reviews · 4.1 avg
Highlights
“Josh and Connor were so helpful both on the phone in giving ideas about that the problem could be but also on explaining what he was doing when he was fixing it. Was punctual and friendly, would definitely recommend as people you can trust.”
“We contacted Aquaheat to have our heating system changed, in an annexe next to our house, from a Nest to a Hive. Connor and another engineer came out and were both brilliant, very helpful and knowledgeable. However, the system didn't work correctly in our house and Aquaheat told me they would order another part to try and rectify this. Since then they haven't returned any of my emails. We are left having paid over £500 for a system that cannot be controlled in the annexe and a thermostat that only works in the main house - not dissimilar from the Nest that we were replacing. Very disappointing”
Detailed reviews
These are the individual reviews we hold for Aquaheat Services, including the highlights above. The 67 headline total is the review volume reported across public review sources.
We contacted Aquaheat to have our heating system changed, in an annexe next to our house, from a Nest to a Hive. Connor and another engineer came out and were both brilliant, very helpful and knowledgeable. However, the system didn't work correctly in our house and Aquaheat told me they would order another part to try and rectify this. Since then they haven't returned any of my emails. We are left having paid over £500 for a system that cannot be controlled in the annexe and a thermostat that only works in the main house - not dissimilar from the Nest that we were replacing. Very disappointing
Having had previous work done by Aqua Heat, their work was outstanding- we have had to have a new boiler installation and as tenants did not get a choice of company used, otherwise Aqua heat would have been our number 1 choice. We then requested to have Aqua heat over see a very badly done job by another company. Josh and Rhys have attended the property and paid extra attention to detail, stayed out of hours in very difficult and awkward circumstances and would not leave until they had complete customer satisfaction with a guarantee to come back and rectify another companies work. Impeccable
Josh and Connor were so helpful both on the phone in giving ideas about that the problem could be but also on explaining what he was doing when he was fixing it. Was punctual and friendly, would definitely recommend as people you can trust.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked March 2026
About
Central heating in Thatcham, Berkshire.
Services they list
Gas Boiler InstallationGas Boiler Servicing / RepairGas Central Heating InstallationGas Cooker InstallationGas Safety Checks - CP12General PlumbingLPG Boiler InstallationLPG Central Heating InstallationLPG Central Heating Servicing / RepairPipe FitterPlumbing RepairsPower Flushing
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
BerkshireThatcham
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.
Check the Gas Safe RegisterBy law, anyone working on your gas appliances must be on the Gas Safe Register. Ask to see their Gas Safe ID card and check the licence number at gassaferegister.co.uk before they start.
Never let an unregistered person touch your gas: unsafe gas work risks carbon monoxide poisoning, fire and explosion, and is a criminal offence.
For a boiler or appliance install, get the work and price in writing and keep the Gas Safe / Building Regulations certificate they are required to give you.
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Common questions about Aquaheat Services
Is Aquaheat Services a legitimate business?
Aquaheat Services has 67 independent public reviews, rated 4.1 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Aquaheat Services?
Aquaheat Services has 67 public reviews, averaging 4.1 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Aquaheat Services' reviews are genuine?
Aquaheat Services' 67 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
What does Aquaheat Services specialise in?
Aquaheat Services lists specialist services including Gas Boiler Installation, Gas Boiler Servicing / Repair, Gas Central Heating Installation, Gas Cooker Installation, Gas Safety Checks - CP12, General Plumbing. If your job is one of these, look for it in their listed services or ask them to confirm for your project.