“Very fast and efficient response to replacing our old boiler, and work carried out in highly professional manner. Will definitely use their services in future.”
Public evidence profile · Checked August 2026
B T Morgan Heating Engineers
- Rated 5.0 from 280 reviews
- 5 reviews in the last 12 months
How this score is worked out
How this score is made up
See the independent checks
- Licences and credentials0 of 10.1
- Ways to reach them10.1 of 10.1
- Reviewed on more than one site0 of 5.1
- Registered company details0 of 3.4
- Photos of their work0 of 0.8
- Industry recognition0 of 0.4
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
Across all 264 reviews on FreeIndex
- FreeIndex280 reviews · 5.0 avg
Highlights
“Excellent service. Friendly and cleaned up all mess after installing the new boiler. Highly recommended company, went the extra mile ! Thank you Jack and Dean.”
“Fitted a new boiler in my loft. Worked to their deadline. Excellent work, no mess left. Good value and will have no problem recommending them to anyone else. Thanks guys.”
Detailed reviews
Replies to reviews
These are the individual reviews we hold for B T Morgan Heating Engineers, including the highlights above. The 280 headline total is the review volume reported across public review sources.
Amazing service from my initial enquiry, quote to installation. Professional, efficient, honest and knowledgeable. Elliot did a great job and the area was spotless when he was finished. From contact to installation of a new boiler, 6 days 2 of which were the weekend. 100% recommend.
Hi Ms Dyer, thank you so much for taking the time to write your review. We're glad we were able to turn this around quickly for you. We hope you enjoy your new Baxi boiler. With very best wishes, Bernard and the Team at B T Morgan Heating Engineers.
Amazing service from my initial enquiry, quote to installation. Professional, efficient, honest and knowledgeable.
Excellent service all round, good advice prior to purchase and afterwards. Installation was quick and clean. Would highly recommend.
Hi Mr Edmunds, thank you so much for taking the time to write this review. We do appreciate it. We hope you enjoy your Viessmann Boiler with its 10 Year Warranty. We look forward to seeing you next year for its annual service. Kind regards, Bernard and the Team at B T Morgan Heating Engineers.
We used BT Morgan to provide and install our new boiler and designer radiators. The staff are clearly very experienced and asked us questions to ensure we had the correct boiler and radiators to suit our lifestyle and home. First class service, attention to detail and clean and tidy staff. We will definitely be using them again.
Hi Ms Lewis - thank you so much for taking the time to write your review. It was a pleasure working with you and hope to see you next year for the annual boiler service. In the meantime, we hope you enjoy your new Alpha boiler with its 10 Year Warranty and your designer radiators which, we have to say, look fabulous in your home. With very best wishes and kind regards,Bernard and the Team at B T Morgan Heating Engineers.
We used BT Morgan to provide and install our new boiler and designer radiators. The staff are clearly very experienced and asked us questions to ensure we had the correct boiler...
Read the other 10 detailed reviews on this pageShow fewer reviews
Wanted a replacement combi boiler and after some research settled on a Viessmann due to the stainless steel heat exchanger and 12 year guarantee (being offered on model I wanted). The Viessmann website lists a couple of firms as official installers and I obtained a few quotes online. B T Morgan were competitively priced and local, so got them around for an official quote and from there proceeded with the install. Everything went smoothly, all the guys from quote, to install to follow up system flush were professional, courteous, tidied up and happy to answer questions. The building regs certificate and warranty were also sorted and emailed through promptly. The annual service price (needed to maintain the warranty) is also going to be much cheaper than you see advertised on the TV. Would definitely use again.
Hi Mr Tanner, thank you so much for taking the time to write your review. We really do appreciate it and will pass your comments on to the engineers. We hope you enjoy your Viessmann boiler with its 12 Year Warranty and look forward to working with you again. Hopefully, next year for the annual service. With very best wishes and kind regards,Bernard and the Team at B T Morgan Heating Engineers.
Wanted a replacement combi boiler and after some research settled on a Viessmann due to the...
An excellent team, always go above and beyond super customer service and consciousness. We have our regular boiler service with BT Morgan and recently a full system flush. Highly recommended.
Hi Mr Davies Thank you for your kind review, we value your continued support and look forward to assisting you for many years to come. Kind regards Bernard and the B T Morgan team.
We're very grateful for the excellent service we received from BT Morgan during the recent installation of a combi-boiler. From the initial phone conversation through to quotation, booking and fitting, the whole process was carried out efficiently and with the minimum of fuss. Their friendly, courteous and reliable staff were a pleasure to deal with. .
Hi Mr ThistlewoodThank you so much for your review. As a family run business we endeavour to provide an excellent personal service every time. We will be sure to share your comments with the team. We hope you enjoy your new Viessmann Boiler with its 10 Year Parts and Labour Warranty and look forward to working with you again - maybe next year for its annual service. Kind regards Bernard and the B T Morgan Team.
BT Morgan Heating contacted me within minutes from using their online quote facility. They were flexible with the timing when we had to move it back due to health reasons. Jack turned up on his own, was professional, quick and respectful of us, the property and the neighbours. He also wore a mask as we asked him too due to our health. He completed the work early, a full combi boiler installation, despite working alone and tested it for me to make sure I was happy and everything worked. He also provided advice about the rest of the heating system and aftercare. An all-round spotless job. The price was that of the quote, no issues there. I would definitely recommend BT Morgan Heating and Veissman equipment.
Had new boiler fitted. The experience from start to finish was excellent from the quote to completion. Dean and James were brilliant punctual and very tidy only reason I new they had done the job was the new boiler everything else was spotless as if they had never been. Would recommend company to anyone wanting new boiler.
Dear Mr Griffiths - thank you so much for your kind review. We'll certainly pass on your comments to the engineers. It was a pleasure working with you and hope to work with you again - maybe next year for the boiler's annual service. In the meantime, we hope you enjoy your Alpha Boiler with its 10 Years Parts and Labour Warranty. With best wishes, Bernard and the Team at B T Morgan Heating Engineers.
Installation of new boiler. Reasonable price and professional, courteous, tidy installation. Good customer relations. Would recommend.
Dear Mr Davies, thank you so much for your review. We hope you enjoy your new Viessmann Boiler with its 10 Year Parts and Labour Warranty and look forward to working with you again - maybe next year for its annual service. Kind regards, Bernard and the Team at B T Morgan Heating Engineers.
BT Morgan have just converted my elderly mum’s open vent system to a combi after the original failed and replacement parts were obsolete. The service and care for her home was exceptional. The engineers are very polite and knowledgeable. The standard of work and completion time could not be beaten. This is not my first experience of their service, having installed a new system in my own property and several of my friends and family. Ongoing service and maintenance has also proved noteworthy. Good job all round!
Hi Mr Roderick, thank you so much for taking the time to write this review. We're pleased to learn the install went smoothly and to a high standard. We have passed your comments onto the engineers. We hope your mother is pleased with the Alpha Boiler with its 10 Year Parts and Labour Warranty and look forward to seeing her next year for its annual service. Kind regards, Bernard and the Team at B T Morgan.
BT Morgan came out to perform a power flush on my central heating system. I couldn't have asked for two better engineers-Dean and his apprentice James. They were very professional, showed great respect for my property -leaving it clean and tidy; they couldn't do enough and made sure the sysytem was up and running as it should befor they left. I wouldn't hesitate in recommending this firm and I would definitely use them again.
Hi Ms Jones, thank you so much for taking the time to write this review - it is much appreciated. We're pleased to hear the work was carried out in a smooth and professional manner and have passed your comments onto Dean and James. We look forward to working with you again. Kind regards, Bernard and The Team at B T Morgan Heating Engineers.
New boiler install and radiator move. Excellent customer service and price. The workmen on the day were polite and courteous. Did a great job and we would definitely use again.
Hi Mr Haralambos, thank you so much for the review. We really do appreciate when customers take time to recommend us. We hope you enjoy your Viessmann Boiler with its 10 Year Parts & Labour Warranty and hope to work with you again in the future. We look forward to seeing you next year for its annual service. Kind regards, Bernard and The Team at B T Morgan.
Rated 5.0, in line with the local average for plumbers in Cardiff
Across 103 plumbers in Cardiff, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
What customers consistently say
Recurring themes from 24 customer reviews on FreeIndex. Analysis updated 17 Aug 2026.
Customers who keep coming back: “This is not my first experience of their service, having installed a new system in my own property and several of my friends and family.” · FreeIndex, 23 May 2025
Respectful and tidy in your home: “Friendly and cleaned up all mess after installing the new boiler.” · FreeIndex, 23 Jun 2026
“Their friendly, courteous and reliable staff were a pleasure to deal with.” · FreeIndex, 27 Aug 2025
“Dean and James were brilliant punctual and very tidy” · FreeIndex, 9 Jun 2025
Credentials, licences and vetting
Memberships listed by public directories
These memberships are listed by public directories, not verified by MyTrustedTraders. Check them with the named organisations before hiring.
FreeIndex
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Check the listed source (opens in new tab)FreeIndex
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Check the listed source (opens in new tab)FreeIndex
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Check the listed source (opens in new tab)Checks and details listed by directories
These are checks, verified insurance filings, and practical details listed by named public directories and official registers. Each is the named source's own record, not MyTrustedTraders verification, unless a separate panel shows that evidence.
Passed: Address checked · Check dated 23 Jul 2026
Check the listed source (opens in new tab)Passed: Email address is working · Check dated 23 Jul 2026
Check the listed source (opens in new tab)Passed: Mobile number checked · Check dated 23 Jul 2026
Check the listed source (opens in new tab)Cash, Cheque, Visa Card payments, MasterCard payments, Bacs payments
Check the listed source (opens in new tab)Passed: Phone number checked · Check dated 23 Jul 2026
Check the listed source (opens in new tab)Amazing Boiler offers, New Finance Boiler Quo..., Powerflushing Deals, Viessmann Combination ...
Check the listed source (opens in new tab)Member since 18 Feb 2009; Reviewed by FreeIndex 1 Jun 2020; Profile last updated 23 Jul 2026
Check the listed source (opens in new tab)All customer reviews are verified by email and are automatically checked for authenticity.
Check the listed source (opens in new tab)Passed: Reviews checked · Check dated 23 Jul 2026
Check the listed source (opens in new tab)Passed: Website is working · Check dated 23 Jul 2026
Check the listed source (opens in new tab)Ranked 3 of 355 for UK Central Heating Companies by the directory
Check the listed source (opens in new tab)Photos listed on FreeIndex
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
B T Morgan Heating Engineers.
Van Livery Rear
Van Livery
Ferolli ModenaBest price fitted inc 5 Year parts & labour warrantee
Boiler Service From £50.00
Gas Hobs supplied & fitted from £200.00
Large Underfloor Heating Installation in a Conservatory
supplied & fitted from £200.00
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Friday
- 8:30am–5:30pm
- Saturday
- 8:30am–12pm
- Sunday
- Closed
Where this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked August 2026
About
Based in the North of Cardiff, we are a friendly, affordable and reliable Heating and Plumbing company. We specialise in Gas, Oil and LPG Boiler...
About this business
What to check before you hire
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerWant an extra legitimacy check? Run the Cowboy Checker on B T Morgan Heating Engineers before you contact them.
Run Cowboy Checker →Common questions about B T Morgan Heating Engineers
Is B T Morgan Heating Engineers a legitimate business?
B T Morgan Heating Engineers has 280 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about B T Morgan Heating Engineers?
B T Morgan Heating Engineers has 280 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know B T Morgan Heating Engineers' reviews are genuine?
B T Morgan Heating Engineers' 280 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has B T Morgan Heating Engineers had recent public reviews?
B T Morgan Heating Engineers has 5 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
When was B T Morgan Heating Engineers' website registered?
B T Morgan Heating Engineers' website has been online since 2019, according to the public domain registry. This dates the website, not necessarily when the business began trading.
