Public evidence profile · Checked August 2026

B T Morgan Heating Engineers

PlumberCardiff5.0280 reviews · 1 independent public source
Listed memberships
3 directory-listed memberships
Trust Score
63out of 100
Good record, gaps to check
  • Rated 5.0 from 280 reviews
  • 5 reviews in the last 12 months

Worth checking: WaterSafe

How this score is worked out
Rating5.0 / 5
Review volume280
Independent sources1 independent public source
CredentialsNo credentials shown yet

How this score is made up

What customers say47.9 of 60
Independent checks10.1 of 30
Track record5 of 10
See the independent checks
  • Licences and credentials0 of 10.1
  • Ways to reach them10.1 of 10.1
  • Reviewed on more than one site0 of 5.1
  • Registered company details0 of 3.4
  • Photos of their work0 of 0.8
  • Industry recognition0 of 0.4

Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.

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Reviews · public evidence

What customers say

These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

5.0out of 5
280 reviews in public evidence5 reviews in the last 12 monthsMost recent review
Customers often mention
  • Fast & efficientMentioned in 40% of reviews we've read
  • ProfessionalMentioned in 40% of reviews we've read

Across all 264 reviews on FreeIndex

5 stars256
4 stars8
3 stars0
2 stars0
1 star0
Where these reviews are published
  • FreeIndex280 reviews · 5.0 avg

Highlights

Very fast and efficient response to replacing our old boiler, and work carried out in highly professional manner. Will definitely use their services in future.

Peter PegleyFreeIndex5.0 rating

Excellent service. Friendly and cleaned up all mess after installing the new boiler. Highly recommended company, went the extra mile ! Thank you Jack and Dean.

Tony FiliceFreeIndex5.0 rating

Fitted a new boiler in my loft. Worked to their deadline. Excellent work, no mess left. Good value and will have no problem recommending them to anyone else. Thanks guys.

Peter BendingFreeIndex5.0 rating

Detailed reviews

Replies to reviews

These are the individual reviews we hold for B T Morgan Heating Engineers, including the highlights above. The 280 headline total is the review volume reported across public review sources.

Jade Dyer5.0 / 5 ·

Amazing service from my initial enquiry, quote to installation. Professional, efficient, honest and knowledgeable. Elliot did a great job and the area was spotless when he was finished. From contact to installation of a new boiler, 6 days 2 of which were the weekend. 100% recommend.

Reply from the business

Hi Ms Dyer, thank you so much for taking the time to write your review. We're glad we were able to turn this around quickly for you. We hope you enjoy your new Baxi boiler. With very best wishes, Bernard and the Team at B T Morgan Heating Engineers.

Jade Dyer5.0 / 5 ·

Amazing service from my initial enquiry, quote to installation. Professional, efficient, honest and knowledgeable.

Huw Edmunds5.0 / 5 ·

Excellent service all round, good advice prior to purchase and afterwards. Installation was quick and clean. Would highly recommend.

Reply from the business

Hi Mr Edmunds, thank you so much for taking the time to write this review. We do appreciate it. We hope you enjoy your Viessmann Boiler with its 10 Year Warranty. We look forward to seeing you next year for its annual service. Kind regards, Bernard and the Team at B T Morgan Heating Engineers.

Catrin Lewis5.0 / 5 ·

We used BT Morgan to provide and install our new boiler and designer radiators. The staff are clearly very experienced and asked us questions to ensure we had the correct boiler and radiators to suit our lifestyle and home. First class service, attention to detail and clean and tidy staff. We will definitely be using them again.

Reply from the business

Hi Ms Lewis - thank you so much for taking the time to write your review. It was a pleasure working with you and hope to see you next year for the annual boiler service. In the meantime, we hope you enjoy your new Alpha boiler with its 10 Year Warranty and your designer radiators which, we have to say, look fabulous in your home. With very best wishes and kind regards,Bernard and the Team at B T Morgan Heating Engineers.

Catrin Lewis5.0 / 5 ·

We used BT Morgan to provide and install our new boiler and designer radiators. The staff are clearly very experienced and asked us questions to ensure we had the correct boiler...

Read the other 10 detailed reviews on this page
Jeremy Tanner5.0 / 5 ·

Wanted a replacement combi boiler and after some research settled on a Viessmann due to the stainless steel heat exchanger and 12 year guarantee (being offered on model I wanted). The Viessmann website lists a couple of firms as official installers and I obtained a few quotes online. B T Morgan were competitively priced and local, so got them around for an official quote and from there proceeded with the install. Everything went smoothly, all the guys from quote, to install to follow up system flush were professional, courteous, tidied up and happy to answer questions. The building regs certificate and warranty were also sorted and emailed through promptly. The annual service price (needed to maintain the warranty) is also going to be much cheaper than you see advertised on the TV. Would definitely use again.

Reply from the business

Hi Mr Tanner, thank you so much for taking the time to write your review. We really do appreciate it and will pass your comments on to the engineers. We hope you enjoy your Viessmann boiler with its 12 Year Warranty and look forward to working with you again. Hopefully, next year for the annual service. With very best wishes and kind regards,Bernard and the Team at B T Morgan Heating Engineers.

Howard Davies5.0 / 5 ·

An excellent team, always go above and beyond super customer service and consciousness. We have our regular boiler service with BT Morgan and recently a full system flush. Highly recommended.

Reply from the business

Hi Mr Davies Thank you for your kind review, we value your continued support and look forward to assisting you for many years to come. Kind regards Bernard and the B T Morgan team.

Matthew Thistlewoo...5.0 / 5 ·

We're very grateful for the excellent service we received from BT Morgan during the recent installation of a combi-boiler. From the initial phone conversation through to quotation, booking and fitting, the whole process was carried out efficiently and with the minimum of fuss. Their friendly, courteous and reliable staff were a pleasure to deal with. .

Reply from the business

Hi Mr ThistlewoodThank you so much for your review. As a family run business we endeavour to provide an excellent personal service every time. We will be sure to share your comments with the team. We hope you enjoy your new Viessmann Boiler with its 10 Year Parts and Labour Warranty and look forward to working with you again - maybe next year for its annual service. Kind regards Bernard and the B T Morgan Team.

Serban Anghene5.0 / 5 ·

BT Morgan Heating contacted me within minutes from using their online quote facility. They were flexible with the timing when we had to move it back due to health reasons. Jack turned up on his own, was professional, quick and respectful of us, the property and the neighbours. He also wore a mask as we asked him too due to our health. He completed the work early, a full combi boiler installation, despite working alone and tested it for me to make sure I was happy and everything worked. He also provided advice about the rest of the heating system and aftercare. An all-round spotless job. The price was that of the quote, no issues there. I would definitely recommend BT Morgan Heating and Veissman equipment.

Clive Griffiths5.0 / 5 ·

Had new boiler fitted. The experience from start to finish was excellent from the quote to completion. Dean and James were brilliant punctual and very tidy only reason I new they had done the job was the new boiler everything else was spotless as if they had never been. Would recommend company to anyone wanting new boiler.

Reply from the business

Dear Mr Griffiths - thank you so much for your kind review. We'll certainly pass on your comments to the engineers. It was a pleasure working with you and hope to work with you again - maybe next year for the boiler's annual service. In the meantime, we hope you enjoy your Alpha Boiler with its 10 Years Parts and Labour Warranty. With best wishes, Bernard and the Team at B T Morgan Heating Engineers.

Gary Davies4.0 / 5 ·

Installation of new boiler. Reasonable price and professional, courteous, tidy installation. Good customer relations. Would recommend.

Reply from the business

Dear Mr Davies, thank you so much for your review. We hope you enjoy your new Viessmann Boiler with its 10 Year Parts and Labour Warranty and look forward to working with you again - maybe next year for its annual service. Kind regards, Bernard and the Team at B T Morgan Heating Engineers.

Clive Roderick5.0 / 5 ·

BT Morgan have just converted my elderly mum’s open vent system to a combi after the original failed and replacement parts were obsolete. The service and care for her home was exceptional. The engineers are very polite and knowledgeable. The standard of work and completion time could not be beaten. This is not my first experience of their service, having installed a new system in my own property and several of my friends and family. Ongoing service and maintenance has also proved noteworthy. Good job all round!

Reply from the business

Hi Mr Roderick, thank you so much for taking the time to write this review. We're pleased to learn the install went smoothly and to a high standard. We have passed your comments onto the engineers. We hope your mother is pleased with the Alpha Boiler with its 10 Year Parts and Labour Warranty and look forward to seeing her next year for its annual service. Kind regards, Bernard and the Team at B T Morgan.

Christine Jones5.0 / 5 ·

BT Morgan came out to perform a power flush on my central heating system. I couldn't have asked for two better engineers-Dean and his apprentice James. They were very professional, showed great respect for my property -leaving it clean and tidy; they couldn't do enough and made sure the sysytem was up and running as it should befor they left. I wouldn't hesitate in recommending this firm and I would definitely use them again.

Reply from the business

Hi Ms Jones, thank you so much for taking the time to write this review - it is much appreciated. We're pleased to hear the work was carried out in a smooth and professional manner and have passed your comments onto Dean and James. We look forward to working with you again. Kind regards, Bernard and The Team at B T Morgan Heating Engineers.

Yanaki Haralambos5.0 / 5 ·

New boiler install and radiator move. Excellent customer service and price. The workmen on the day were polite and courteous. Did a great job and we would definitely use again.

Reply from the business

Hi Mr Haralambos, thank you so much for the review. We really do appreciate when customers take time to recommend us. We hope you enjoy your Viessmann Boiler with its 10 Year Parts & Labour Warranty and hope to work with you again in the future. We look forward to seeing you next year for its annual service. Kind regards, Bernard and The Team at B T Morgan.

Local context

Rated 5.0, in line with the local average for plumbers in Cardiff

Across 103 plumbers in Cardiff, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

From customer reviews

What customers consistently say

Recurring themes from 24 customer reviews on FreeIndex. Analysis updated 17 Aug 2026.

Customers who keep coming back: This is not my first experience of their service, having installed a new system in my own property and several of my friends and family. · FreeIndex, 23 May 2025

Respectful and tidy in your home: Friendly and cleaned up all mess after installing the new boiler. · FreeIndex, 23 Jun 2026

Reliable and punctualQuoted from 2 reviews

Their friendly, courteous and reliable staff were a pleasure to deal with. · FreeIndex, 27 Aug 2025

Dean and James were brilliant punctual and very tidy · FreeIndex, 9 Jun 2025

Credentials and checks

Credentials, licences and vetting

Listed membership details

Memberships listed by public directories

3

These memberships are listed by public directories, not verified by MyTrustedTraders. Check them with the named organisations before hiring.

Public directory notes

Checks and details listed by directories

11

These are checks, verified insurance filings, and practical details listed by named public directories and official registers. Each is the named source's own record, not MyTrustedTraders verification, unless a separate panel shows that evidence.

Source-listed gallery

Photos listed on FreeIndex

21 photos

These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.

B T Morgan Heating Engineers.

Van Livery Rear

Van Livery

Ferolli ModenaBest price fitted inc 5 Year parts & labour warrantee

Boiler Service From £50.00

Gas Hobs supplied & fitted from £200.00

Large Underfloor Heating Installation in a Conservatory

supplied & fitted from £200.00

From FreeIndex

Opening hours

The hours this business publishes online, handy for knowing when to call. Confirm before you set off.

Monday–Friday
8:30am–5:30pm
Saturday
8:30am–12pm
Sunday
Closed
Sources

Where this information comes from

1 named public source

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Public evidence last checked August 2026

About

Based in the North of Cardiff, we are a friendly, affordable and reliable Heating and Plumbing company. We specialise in Gas, Oil and LPG Boiler...

Independent checks

About this business

Website online sinceTheir website domain has been registered since 2019, according to the public domain registry. This dates the website, not necessarily the business.
Your own checks

What to check before you hire

Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself

Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.

Check the WaterSafe register
Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.

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Good to know

Common questions about B T Morgan Heating Engineers

Is B T Morgan Heating Engineers a legitimate business?

B T Morgan Heating Engineers has 280 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about B T Morgan Heating Engineers?

B T Morgan Heating Engineers has 280 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.

How do I know B T Morgan Heating Engineers' reviews are genuine?

B T Morgan Heating Engineers' 280 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Has B T Morgan Heating Engineers had recent public reviews?

B T Morgan Heating Engineers has 5 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.

When was B T Morgan Heating Engineers' website registered?

B T Morgan Heating Engineers' website has been online since 2019, according to the public domain registry. This dates the website, not necessarily when the business began trading.