“We have used Baker Smith on numerous occassions, most recely on 31 October for our boiler service. It is an ageing combi-boiler that we are keen to squeeze a few more years out of, so when we got an email reminding us it had been a year since we last had it serviced, we asked Baker Smith to come and service it again. They called to book in a time that was convenient to me. Their engineer arrived promptly at the arranged time, was very professional, tidy and helpful with one or two other olumbing related questions I had. We have also used Baker Smith to move radiator pipes and instal a new cast iron radiator in the past, and have found all of their engineers to be just as professional and helpful. They have also helped with advice over the phone in a bit of an emergency at my Nan's home relatng to a kitchen tap which had worked its way loose and wouldn't turn off. We have never been disappointed with thier service.”
Public evidence profile
Baker Smith Ltd
No Trust Score yet
- Rated 4.4 from 11 reviews
- 1 credential shown
Newest review March 2025
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
What we can verify about Baker Smith Ltd
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What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
- Which? Trusted Traders11 reviews · 4.4 avg
Highlights
“We employed Baker Smith to replace an existing shower and a separate bath/shower mixer tap. As soon as the plumber left we noticed a drip coming from the hot mixer tap and called the office who arranged for him to come straight back. He identified a leaking washer in the hot feed and replaced - we asked him to check the cold feed and he assured us he was happy with that. The following morning we used the mixer shower only to find a further leak that was now coming through our downstairs cloakroom! We immediately turned off the supply and the company sent another plumber a few hours later who managed to replace the joints with flexi-cons and resolve the leak. After discussions with the office we were offered a morning or afternoon appointment for the company decorator to visit and make good the damage. We explained that although it was only a small area to paint it would need sealing first and two subsequent coats and that that wasn't feasible in a 3 hour slot when each coat stated on tin that it needed 2-4 hours between coats. We were surprised and disappointed to find it was the plumber himself who came to paint and not a decorator and he proceeded to paint all three coats in under two hours. I have little doubt that this will need correcting at our expense in the future and let the office know of our concerns. The final point is that the labour charge seems very high at £329 for less than 3 hours work. I would add that everyone was very pleasant and understanding.”
“Arrived at time agreed. Diagnosed and replaced motorised-head on 3-way diverter valve very efficiently, taking just over the hour, including collection from supplier. Tidied up well, very professional. Quoted charges beforehand - call out £70+ and £30 per half-hour thereafter.”
Detailed reviews
I have been using this company for 20 years. Generally reliable. I contacted them about low hot water pressure they know my system and told me it was a valve issue, they said they would come out and have a look. They were in the house 3 minutes took a picture of the valve to order one. I was then sent an invoice for £150 for a call out charge. I have never paid a call out charge before and was not told there was one. The quote was then for £549 plus vat for the new valve. 3 other local plumbers all quoted less than £300 for the job before I told them this company had quoted £549…. BUYER BEWARE. I will never use this company again and definitely would not recommend them. I would actually give no stars but unfortunately I have to give 1
Work carried out promptly and for cost quoted — £200. Great communicators both in the office and also the plumber doing the work. Phones calls returned promptly as were replies to emails. Would I use again? You betcha!
We recently had our bathroom completely refurbished which included a disability bath and we are absolutely delighted with it. Every member of the team were very friendly and helpful and always returned messages left. Their Customer Service is outstanding. Wouldn't hesitate to recommend Baker Smith to anyone and will definitely go back to them when we next need their services.
Baker Smith were called out on my behalf following a burst at my house. All I can say is that they were fantastic not only did they repair the leak, but Mark, a director took complete control of the situation arranged for all work, replacement floors, decorating etc. to be done. He kept in constant touch updating me with how things were going. They were expedient, extremely clean and careful workmen. I cannot fault them in any way and would recommend them to anyone without a second thought.
BakerSmith was not my first choice simply because I went with a Which? Trusted Trader nearer to my home, but this company badly let me down as they regarded me asking questions as a sign that I did not trust them. When they pulled out a whole list of jobs I had planned was in danger of falling apart. I phoned BakerSmith in floods of tears and John Baker was wonderful (making me laugh and telling me that he didn't think I was being unreasonable), saying that he would send Mark (Smith) to look at the work and come up with an estimate. Mark came round within days and said the company would be able to carry out the work on the days that I had planned. What was even better was his estimate was lower than the original company. He explained everything brilliantly and was able to suggest that pipework could go under the floor boards when the other company said that pipe work would need to go on the outside of the house. I bombarded him with loads of questions and he answered every one. He never made me feel like a pest. Liam did the work and his work ethic was amazing. He was even able to give us hot water when the boiler was being changed over. When he put our new shower in I wanted something changed so he came early the next working day and fixed it. I will never trust another company with our heating and plumbing ever again.
Read the other 1 detailed review on this pageShow fewer reviews
Recently needed attention to my downstairs toilet. I had tried another plumber but he didn't bother to phone me back despite promises. Requested help and very pleasant plumber came same day. Resolved problem within the hour. Made no attempt to drag out time, which is known. Would recommend.
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Credentials, licences and vetting
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Awards & recognition
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About
We are a plumbing and heating company that has been established 15 years and have over 25 years experience in the field. This experience has enabled us to provide a service that satisfies the very different requirements of our clients be it private customers, landlords, tenants or agents. We offer a 24hr/7 day service, providing emergency evening, weekend and bank holiday cover for a number of our clients. Although our office is based in St. Albans, we cover North and West London and the Home Counties. We are Part “P” and Gas Safe registered (registration number 231067) and hold all the necessary insurance covers. We are happy to carry out any work from minor plumbing repairs to complete property refurbishment, including Landlord Gas Safety Certification, boiler replacements, bathroom installations etc. Find us on facebook www.facebook.com/bakersmithlimited Follow us on Twitter @Baker_SmithLTD
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Is Baker Smith Ltd a legitimate business?
Baker Smith Ltd has 11 independent public reviews, rated 4.4 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Baker Smith Ltd?
Baker Smith Ltd has 11 public reviews, averaging 4.4 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Baker Smith Ltd's reviews are genuine?
Baker Smith Ltd's 11 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Baker Smith Ltd qualified and accredited?
We hold 1 independently sourced credential for Baker Smith Ltd, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
Has Baker Smith Ltd won any awards?
Baker Smith Ltd holds 1 independent award, including Rated one of the 3 best plumbers in St Albans. These are third-party awards: recognition that has to be won, not self-issued.