“Very efficient, friendly and punctual” · TrustATrader, 30 Jan 2026
“Russell was reliable, tidy, punctual” · TrustATrader, 28 May 2025
Public evidence profile · Checked May 2026
Boiler Buddy
How quickly they respond
Customers mention: Arrived within hours
Credentials & registries
TrustATrader Approved
No Trust Score yet
- Rated 5.0 from 202 reviews
- 16 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume202
Independent sources1 independent public source
Credentials1 credential shown
Response evidence
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about Boiler Buddy
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
How quickly they respondCustomers mention: Arrived within hoursSee detail →Credentials & registriesTrustATrader ApprovedSee detail →
See the full verification checklist for Boiler Buddy →Public response evidence
How quickly they respond
What customers mention:
- Arrived within hours: "he came out within a couple of hours" (TrustATrader, 11 Apr 2025)
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews on TrustATrader.
“Communication excellent” · TrustATrader, 30 Jan 2026
“Good communication” · TrustATrader, 21 May 2025
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 26 Jun 2026
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- TrustATrader202 reviews · 5.0 avg
Highlights
“Russell is a pleasant and polite chap. He solved our plumbing problem efficiently. I had full confidence in the work he was doing and I was able to just let him get on with it. The job was completed quickly and with no fuss. I will use him again if I need to.”
“I rang Russ in the morning as I had a leak from my boiler. He came out about an hour later and identified that a plastic pipe had been dislodged. He modified the pipe but also found that the heat exchanger had a split so rang the manufacturer as it was still under warranty. Very pleased, and relieved, with the speed at which everything was resolved and would definitely recommend Boiler-Buddy”
“Russell expertly fitted my new taps in no time at all. The job involved awkward under sink access but Russell carried out the work with no fuss for a very reasonable price. Highly recommend”
Detailed reviews
These are the individual reviews we hold for Boiler Buddy, including the highlights above. The 202 headline total is the review volume reported across public review sources.
Professional, reliable and trust worthy. Top class service provided. Thanks again :)
This company accommodated my urgent need of boiler servicing within days of contacting them. Russell was very prompt, professional, and extremely helpful. He did a great job at a very reasonable price, quickly finding and fixing issues with the boiler and sorting out the thermostat as well. I can now set the thermostat and enjoy a cost saving heating. Overall, a really smooth experience; I couldn’t be happier with the excellent service and would highly recommend them.
Emergency call out very quick to attend, thank you. Friendly and efficient. Very reasonably priced. Saved our Christmas
Really happy with the work Russell has done on my boiler today. I am a long standing customer and this was a short notice, emergency fix. He managed to sort the issue out today and replaced a part. He always provides excellent service and I would recommend him.
Really happy with work, price and a great person to deal with.
Read the other 10 detailed reviews on this pageShow fewer reviews
Russell quickly solved our broken boiler which was great. He’s fixed our broken taps and serviced the boiler too and always does a great job. Highly recommend him - thanks!
Boiler buddy came over quick to fix a leak coming from the boiler. He went to pickup part and sorted it efficiently. Would recommend to everyone. Top job!
Russell came to my rescue yesterday, I went down in the morning to find my kitchen floor and cupboard swimming in water, after turning off my water supply and ringing Russell he fitted me in the same day and sorted the problem out. He is very efficient, friendly and gets down to the job in hand. Thanks so much
Russell is a great plumber. , I’ve used him a number of times over the last few years. I just really trust the guy and he always offers great service and value for money 👍👍👍
Awesome job again, would highly recommend. Took rad down and got it sorted asap - Thanks!
Excellent service from Russell as always. He is trustworthy, friendly, reliable and knowledgeable and has looked after my boiler for many years. He's also done repair work at short notice. Recommended.
Boiler Buddy have undertaken an emergency repair today at our home. They are an excellent company, who I would recommend highly. Professional work undertaken at a fair, reasonable price. Have used them previously for a new gas boiler. Their standard is always high.
Amazing quality workmanship and checked everything and gave advise on the issue and fixed the issue, couldn't recommend enough.
Boiler buddy was punctual, efficient and extremely helpful! Explained everything to us and let us know what he was doing and why he was doing it! Would definitely recommend.
Russell was so helpful when our boiler broke due to the fan - he came out within 2 hours and it was fixed. We will definitely be loyal customers of Boiler Buddy & will use them religiously for our yearly service going forward. Thanks for all your help Russell, we seriously appreciate it. You will be missing out on great customer service if you do not use Boiler Buddy!!
Sources
2 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Business and public registers
Public evidence last checked May 2026
About
Often, it is hard to find a plumber near you, particularly in the case of an emergency. Boiler Buddy has been providing trusted, rated local plumbing...
See their recent work
From their own website
See their recent work
See their work: Photo gallery (opens in new tab) · Facebook (opens in new tab)
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself
Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.
Check the Gas Safe RegisterConfirm they cover your area and can actually come out in your timeframe before anything else.
Read recent reviews for reliability and turning up on time, not only the quality of the work.
Agree the call-out fee up front, and be wary of large upfront deposits for an emergency job.
Want an extra legitimacy check? Run the Cowboy Checker on Boiler Buddy before you contact them.
Run Cowboy Checker →Independent checks
About this business
Recently reviewed16 reviews in the last 12 months.
How long they've really been tradingOperating since at least 2019 (7 years), according to an independent source, not just their own word.
Website online since2016First public review2019
Good to know
Common questions about Boiler Buddy
Is Boiler Buddy a legitimate business?
Boiler Buddy has 202 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Boiler Buddy?
Boiler Buddy has 202 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Boiler Buddy's reviews are genuine?
Boiler Buddy's 202 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Boiler Buddy had recent public reviews?
Boiler Buddy has 16 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Boiler Buddy qualified and accredited?
We hold 1 independently sourced credential for Boiler Buddy, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.