BWS Standfast Security Systems

Alarm Technician rang to advise that he was running late, which turned out to be a 20 minutes delay. Carried out the annual service, but was not able to deal with our queries about the app on our phones linked to the alarm system. However, he promised to arrange for someone else to call us, which they did at lunch time and sorted out our problems. Satisfied with this, but was staggered to receive an invoice for £21 for two CRS batteries and five AA batteries. Seems extortionate. May be looking for an alternative company for next year.

Took out a maintenance contract with BWS Standfast. They did a take over of my Pyronix alarm system, did a full check over, replaced batteries and supplied and linked a new key fob. Both engineers explained all the set up and were helpful with my queries. All contact with the office team was also very good. Excellent company and highly recommended.

I requested a service call due to some technology changes being made at home, requiring adjustments to alarm settings. Service Engineer Rich was extremely helpful, talking me through what I needed to do with patience and humour. Many thanks to BWS for being highly responsive and helpful - avoided a chargeable callout and made what could have been a tricky job a great deal easier.