“Great- good communication, explained everything well, polite and as tidy and clean as a messy job can be!”
Public evidence profile · Checked May 2026
Captain Stove Direct
Credentials & registries
Public liability insurance (verified by TrustATrader)
No Trust Score yet
- Rated 5.0 from 311 reviews
- 21 reviews in the last 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about Captain Stove Direct
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Captain Stove Direct →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- TrustATrader311 reviews · 5.0 avg
Highlights
“Excellent service all round. Upfront & clear communications, work carried out to a high standard”
“Can't thank Mark enough, We had a really difficult install into our conservatory as we had just had a new roof fitted,and i had purchased the biggest log burner that i could find - big mistake. Mark tackled it with all his professionalism as a builder and went far and beyond to make sure it was 100% We were over the moon with the finish. We felt completely confident in Mark, and he didn't let us down left us in a totally clean place, and sorted out the install certificate before we had fully paid. if you are considering a log burner make sure you speak to this man. James”
Detailed reviews
These are the individual reviews we hold for Captain Stove Direct, including the highlights above. The 311 headline total is the review volume reported across public review sources.
Great work, lovely fireplace!
Great service, second time using for work. Highly recommend.
Captain Stove Direct (Mark) installed a multi fuel burner for us 4 years ago. We had a problem with the liner a few weeks ago. Before Mark could work out what had caused the problem, he reassured us he'd replace it promtly, which he did, at no cost to us. It transpires it was "user error" (our fault!) but Mark kindly declined to charge us. Such amazing service. Can't recomend enough.
Read the other 10 detailed reviews on this pageShow fewer reviews
This is the second wood burner Mark had installed for us and we are very happy with the advice given and work carried out.
Nice work.
Great work, punctual. Great customer service. Amazing end result! Would 100% recommend!
Really pleased with our new fire. Mark and the team were prompt and careful with covering everything. Great service, highly recommended.
Very courteous and friendly.
Friendly and helpful from the start. Clearly explained requirements, and competitively priced for the job. Would use again!
A very knowledgeable and careful worker. An excellent job.
Mark was great friendly, approachable and easy to deal with. Provided much needed advice throughout the process and to other areas. Clean, tidy finish and looks great- highly recommended.
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews on TrustATrader.
Respectful and tidy in your home: “Mark and the team were prompt and careful with covering everything.” · TrustATrader, 7 Oct 2025
“Great work, punctual.” · TrustATrader, 10 Oct 2025
“turned up when they said they would.” · TrustATrader, 22 Nov 2022
Credentials and checks
Credentials, licences and vetting
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 26 Jun 2026
From TrustATrader
TrustATrader profile facts
No missed appointments in the past 6 months. TrustATrader logs when a member misses an agreed appointment, so a clean run is a sign they turn up when they say they will.
Insurance listed on TrustATrader:
- Source-listed cover: Rhino Trade Insurance; verified 5 Sept 2025
This information comes from their TrustATrader profile. Confirm current cover, membership, and job terms directly before hiring.
Sources
2 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Public evidence last checked May 2026
About
SPECIAL OFFERS FOR THE MONTH OF MARCH £999.95 full and complete installation! Free sweep included! Customer to supply their own stove we do all the...
Independent checks
About this business
Steadily reviewed21 reviews in the last 12 months, in line with their long-term review pace of about 29 a year.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Look for consistent reviews across several named sources, not one polished profile.
Check any credential evidence, and that the business details independently check out.
Get a written quote and keep guarantee, insurance and payment terms in writing.
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Common questions about Captain Stove Direct
Is Captain Stove Direct a legitimate business?
Captain Stove Direct has 311 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Captain Stove Direct?
Captain Stove Direct has 311 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Captain Stove Direct's reviews are genuine?
Captain Stove Direct's 311 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Captain Stove Direct had recent public reviews?
Captain Stove Direct has 21 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Does Captain Stove Direct turn up to appointments?
TrustATrader's logs show no missed appointments for Captain Stove Direct in the past 6 months. TrustATrader logs whenever a member misses an agreed appointment, so a clean run is a sign they turn up when they say they will. This is TrustATrader's reliability signal over that period, not a guarantee.
Is Captain Stove Direct qualified and accredited?
We hold 1 independently sourced credential for Captain Stove Direct, including Public liability insurance (verified by TrustATrader). Each is attributed to the body that issued it in the credentials section. For example, Public liability insurance (verified by TrustATrader) is TrustATrader's approved badge: awarded after it vets the trader's identity and background.
How long has Captain Stove Direct been trading?
Captain Stove Direct has been reviewed on public sources since 2015.