“got out to me within a couple of hours” · Which? Trusted Traders, 16 Dec 2019
“Called at 4.30pm Friday. Came 5pm.” · Which? Trusted Traders, 13 Dec 2019
“arrived within an hour and a half of calling” · Which? Trusted Traders, 5 Jun 2013
Public evidence profile · Checked June 2026
Castle Locks (CTE Ltd)
How quickly they respond
Customers mention: Arrived within hours
Credentials & registries
Which? Trusted Trader
Trust Score
45out of 100
45 out of 100, with a caution: newest review we found is from December 2019. Weigh that age against the score.
- Rated 4.8 from 30 reviews
- 1 credential shown
Newest review December 2019
How this score is worked out
Rating4.8 / 5
Review volume30
Independent sources1 independent public source
Credentials1 credential shown
How this score is made up
What customers say29.8 of 60
Independent checks9 of 30
Track record6.3 of 10
See the independent checks
- Licences and credentials0.7 of 8.3
- Ways to reach them8.3 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Response evidence
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Public response evidence
How quickly they respond
What customers mention:
- Arrived within hours: "arrived within an hour and a half of calling" (Which? Trusted Traders, 5 Jun 2013)
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
From Which? Trusted Traders
Opening hours
Open 7 days a week
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Friday
- 8am–6pm
- Saturday–Sunday
- 9am–1pm
From customer reviews
What customers consistently say
Recurring themes from 24 customer reviews on Which? Trusted Traders.
“arrived punctually” · Which? Trusted Traders, 10 May 2016
“arrived on time” · Which? Trusted Traders, 29 Mar 2016
“Arrived with timescale arranged.” · Which? Trusted Traders, 7 Mar 2016
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 25 Jun 2026
Source-listed gallery
4 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
15871793_1092847710837688_4407946675391197355_n.jpg
13781857_930723650383429_8330335788089526503_n.jpg
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Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.8out of 5
Customers often mention
Where these reviews are published
- Which? Trusted Traders30 reviews · 4.8 avg
Detailed reviews
These are the individual reviews we hold for Castle Locks (CTE Ltd), including the highlights above. The 30 headline total is the review volume reported across public review sources.
Customer recommends this business
Broken lock
Friendly excellent service, got out to me within a couple of hours and replaced my broken lock. Great guy and very reasonable. I can’t complain about any part of the service. 5 star.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Quick help
Called at 4.30pm Friday. Came 5pm. Fixed my lock by 5.15pm Very efficient service with a smile. Highly recommended.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 4 / 5
Highly recommend
Unusual and difficult problem with old UPVC door. Unable to unlock. Lock was ok but something inside the door was broken. managed to fix it for us. Excellent service - would highly recommend.
Very pleasant
Fast, efficient service and a very pleasant tradesman.
Customer recommends this business
Outstanding Service
Couldn't recommend this company and staff enough, they were reliable, fast, efficient and very reasonably priced, i had been quoted by 2 other companies 1 was around £100 more expensive... they came and helped with my door straight away secured my home and was back the very next day to finish the job as soon as the part was in. Would definitely use again and recommend to anyone!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Prompt and professional
Barrel on front door changed. All done very quickly on time and very helpful. Cannot fault the service.
Prompt and brilliant job.
Fixed item which was obsolete. 100% happy.
Excellent response
Excellent response to call out and temporary repairs followed by contact on order and installation of repairs and technical knowledge.
Customer recommends this business
Which? Local Review
Very quick response to initial phone call and arrived punctually. Quickly understood the door lock problem and set about repair in professional manner. Friendly and courteous service. Recommended.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
My Review
Phoned to advise time he would be calling and arrived on time. Job completed. Would use again.
Friendly, professional service.
Castle Locks phoned in advance to let me know they would be with me in an hour which was between the time already arranged. He turned up and was very friendly and got straight to work. Knew exactly what he was doing and let me know the costs etc. before doing anything. Great service!
Reliable and professional
Very courteous and efficient. Arrived with timescale arranged.
Customer recommends this business
Which? Local Review
When our conservatory door wouldn't open on a Saturday morning thus blocking access to the garden and with a long list of things I had promised my wife "yes I am going to do that", then Castlelocks saved the day. They were prompt easy to deal with and generally supportive - so - ensuring my avoiding another day of eating "humble pie" over oversights on my part, hey hoy!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
My Review
Excellent
Prompt and professional
Polite & efficient on the telephone when I rang for details re a new key barrel. Good explanation as to what was included in price i.e. checking if any adjustment was needed with door/frame. Came well within 2 hour time slot given for appointment, new barrel and decks carried out very quickly, cleanly & efficiently.
Prompt and professional
I made a phone call, we agreed the date and time. Castle Locks came as agreed, assessed the problem and offered a remedy to which I agreed to. They ordered the parts, returned and fitted. Job done. Dusted. Just how I like it to be.
Excellent response time
I contacted Castle Locks on Friday, & was told that Locksmith would contact me on Saturday morning, which he did do. In spite of being busy & about to go on holiday that afternoon, he looked at the problems with my front door, sourced a like-for-like replacement lock & fitted it, & made an adjustment to the other lock, that morning. I also heard him suggesting an alternative locksmith to a caller who he could not assist in time, but to whom he was helpful.
Customer recommends this business
Which? Local Review
Phoned to ask for a quote for a lock replacement for a front door at my mother-in-laws home. Quote seemed very reasonable so I asked if they could do the job today and advised that I could be there in about an hours time. The locksmith arrived within 1.5 hrs and fitted a new lock within 5 mins. Polite, professional, helpful and excellent value. Would recommend.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Which? Local Review
Phoned mid-morning to request a visit, and was told that I would get a visit before 6pm (same day), for someone to sort out our problem. Charges for any work were clearly explained in the phone call. On arrival, problem was speedily resolved: key not turning in lock. Also, checked out another "door problem" for us, this additional work being done carried out within original charge period at no extra cost. Very pleased with all work done, and definitely be recommending Castle Locks for their friendly and efficient work. Thank you very much Mario.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Which? Local Review
Castle Locks quoted a fair price and arrived within an hour and a half of calling and immediately sorted out the broken key in the lock as well as adjusting our conservatory doors all within the same price. Excellent and courteous service. I would thoroughly recommend them. I sourced Which? Local to find them - good service.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked June 2026
About
Emergency Locksmiths in Benfleet If you find yourself in a fix and locked out of your home, vehicle or office you will need a locksmith urgently. This is when to call Castle Locks for fast expert help when you need it most. Domestic and Commercial Locksmith We service domestic and commercial clients and no job is too big or too small so if you find yourself in a crisis or an urgent situation then do not hesitate to call us. Save our number now. We have a mobile fitting and lockout service to cover house, commercial or vehicle problems. Below is a summary of our locksmith products and services: Locksmiths Emergency Locksmiths Mobile fitting service Mobile car and house lockout service Burglary Repairs Car Locks House Locks Boarding High Security Locks Insurance work undertaken Keys cut while you wait Supply safes UPVC lock specialists Car transponder Keys For Most Makes of Vehicle Please note this is an exhaustive list so please call our helpful and expert team or visit our shop
Services they list
Emergency locksmith serviceMasterkeyed systemsSecurity locks for vansUPVC lock specialistsBurglar alarm systemsIntercom systemsCCTV & video equipmentauto locksmiths
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself
Locksmithing isn't government-regulated in the UK, so anyone can trade as one. The Master Locksmiths Association vets, inspects and background-checks its members - a useful extra assurance for this trade.
Find an MLA-approved locksmithGet the call-out fee AND the total price agreed in writing before they set off. Emergency locksmith overcharging is a common complaint.
Be wary of anyone who insists on drilling the lock straight away: most locks can be picked open, and drilling then selling a replacement is a known upsell.
Look for a locksmith approved by the Master Locksmiths Association. The MLA vets and inspects its members, and locksmithing is otherwise unregulated.
Want an extra legitimacy check? Run the Cowboy Checker on Castle Locks (CTE Ltd) before you contact them.
Run Cowboy Checker →Good to know
Common questions about Castle Locks (CTE Ltd)
Is Castle Locks (CTE Ltd) a legitimate business?
Castle Locks (CTE Ltd) has 30 independent public reviews, rated 4.8 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Castle Locks (CTE Ltd)?
Castle Locks (CTE Ltd) has 30 public reviews, averaging 4.8 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Castle Locks (CTE Ltd)'s reviews are genuine?
Castle Locks (CTE Ltd)'s 30 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Castle Locks (CTE Ltd) qualified and accredited?
We hold 1 independently sourced credential for Castle Locks (CTE Ltd), including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
What does Castle Locks (CTE Ltd) specialise in?
Castle Locks (CTE Ltd) lists specialist services including Emergency locksmith service, Masterkeyed systems, Security locks for vans, UPVC lock specialists, Burglar alarm systems, Intercom systems. If your job is one of these, look for it in their listed services or ask them to confirm for your project.