“A bird managed to enter and fall down our chimney. In doing so, it became trapped behind our built-in fireplace. To release it required expert, safe removal of the fireplace - a job well beyond my expertise. British Gas were not interested in helping - despite my being a HomeCare member for many years - as the job involved a “live animal”. Excuse me….?? But a call to CHAPS - a firm I’ve used many times before - yielded instant results. My call was answered promptly and within an hour an emergency engineer was on site. He (Mike) resolved the problem efficiently and safely. A job very well done.”
Public evidence profile
Chaps Plumbing & Heating
Review quality
No reviews in 12 months
Trust Score
53out of 100
53 out of 100, with a caution: newest review we found is from July 2022. Weigh that age against the score.
- Rated 5.0 from 124 reviews
Newest review July 2022
How this score is worked out
Rating5.0 / 5
Review volume124
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say42.6 of 60
Independent checks7 of 30
Track record3.8 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about Chaps Plumbing & Heating
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Chaps Plumbing & Heating →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade124 reviews · 5.0 avg
Highlights
“I was abroad when the problem was identified and was very impressed with the manner and skill of the engineer employed.”
Detailed reviews
These are the individual reviews we hold for Chaps Plumbing & Heating, including the highlights above. The 124 headline total is the review volume reported across public review sources.
Competent, professional.
Local context
Rated 5.0, in line with the local average for plumbers in Henley-on-Thames
Across 6 plumbers in Henley-on-Thames, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
In Henley-on-Thames, Oxfordshire.
Areas served
Henley-on-ThamesOxfordshire
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Chaps Plumbing & Heating before you contact them.
Run Cowboy Checker →Good to know
Common questions about Chaps Plumbing & Heating
Is Chaps Plumbing & Heating a legitimate business?
Chaps Plumbing & Heating has 124 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Chaps Plumbing & Heating?
Chaps Plumbing & Heating has 124 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Chaps Plumbing & Heating's reviews are genuine?
Chaps Plumbing & Heating's 124 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has Chaps Plumbing & Heating been trading?
Chaps Plumbing & Heating has been reviewed on public sources since 2021.