Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
150 reviews in public evidence8 reviews in the last 12 monthsReviewed on public review sources since 2023Most recent review
Customers often mention
Quality of workMentioned in 52% of reviews we've read
Tidy & cleanMentioned in 48% of reviews we've read
Friendly & politeMentioned in 40% of reviews we've read
ProfessionalMentioned in 36% of reviews we've read
Where these reviews are published
Which? Trusted Traders150 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for Chigwell Bathroom Services, including the highlights above. The 150 headline total is the review volume reported across public review sources.
Customer in Essex
Customer recommends this business
Excellent - would highly recommend
Steve and his team have just completed a complete refit of our en suite shower room. We had used Steve around 15 years ago for a different bathroom and decided to go back to him again as the other bathroom still looks great! The team were reliable, polite, always on time and very helpful and easy to deal with. The fact that the team were able to carry out the work on the original date was impressive - especially as the bathroom supplier went out of business the week before - meaning that all our goods had to be resourced by Steve at short notice. We also had a couple of other non related issues while they were here that they very kindly helped out with. We are delighted with the finished bathroom and would definitely use Steve again.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Lovely New Main Bathroom
Steve and his team did a fantastic job replacing our bathroom. They were on time, on schedule and on budget. They were polite, clean and considerate. So easy share space with while the tear out and re-fit was taking place. They had a good attention to detail and gave thoughtful advice about the placement of fixtures and layout of tiles. We are very pleased with the result, and would not hesitate to recommend them.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent New Shower Room
We have used CBS before, when Steve & team remodelled our old bathroom and created a new downstairs Loo. I gave a 5* review then (about 3 years ago) and we happily re-engaged them in April this year (2026) to remodel the loft shower room. As before, the team laid down covers to protect our carpets and the area & stairs, and they hoovered and mopped up at the end of every day. This very professional team are a delight to work with (thank you Steve, Danny & Lee) and we are delighted with the end result! We fully recommend Chigwell Bathroom Services.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Amazing service!
We can’t speak highly enough of the work Steve, Dan and Lee did for us when installing our en suite. They turned up at the times they said they would and kept us informed throughout the installation, giving us options on how we could have certain things placed. They ripped out the old suite and made sure that everything was removed and taken away on the same day. In addition, they ensured that they swept and washed the floors every day. Everything was covered sufficiently (carpets and wooden flooring) to avoid any unnecessary mess. We’re so pleased with the way the en-suite now looks and have already happily recommended it to 2 of our friends and wouldn’t hesitate to do so if anyone asked us for a referral. We wouldn’t hesitate to use them again if we wanted our main bathroom done. A massive thumbs up from us!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
High quality job
This is the 3rd time we have used CBS. The first time was for 2 bathroom refits 7 years ago. That job has stood the test of time and still looks as good as when it was first done. So we asked CBS to refit our remaining bathroom and they have done their usual very high quality job. Many thanks to the whole team.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Customer in Essex
Customer recommends this business
Professional, Reliable & Afforadble
Steve and his team have done a fantastic job refurbishing our bathroom. The standard of work is exceptional! Steave and hs team ensured the work started and completed on time and under budget ! The finishing and ttention to details is fantastic! Steve also took time during the design phase to advice on key areas of to make the design practical and maintenance easy! Steve also went out of his way to make time to replace our 3 port valve and solve out ot water tank issues when another company kept pushing us around cancelling our appointment. A huge thank you to the Team!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Just Brilliant!
Steve Dan and Len did an absolutely brilliant job of my en suite. The workmanship was to the highest standard and they completed the job on time and on budget. From start to finish they offered support and advice so many decisions needed to be made and they were just great! They were a pleasure to have in my home a happy helpful team who every day when they left swept and even washed the floors! So pleased I chose them to do the work don’t look any further you won’t beat Steve and his team.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Great bathroom work
Steve, Danny and the team were an absolute pleasure to have fitting our new bathroom. We had planned getting the work done for a long time and so it was important to us that the level of finish matched the investment we had made in fittings. From start to finish they did a fantastic job, “treating the house like our own”. They were on time every day, reorganised when deliveries were not on time, and have even stopped by to make sure everything is working as it should. We are already planning how we can get them involved in our next renovations.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Great Service!
Look no further! Chigwell Bathroom Services are the guys for you! Steve and his crew were brilliant in gutting my old bathroom and installing a new one: bath, tiles, sink, pipework, cupboards and electrics. I cannot praise them enough. They treated the house with care and attention, placing thick cling film on the stairs and landing to prevent stains, dust, etc. They even swept and mopped everything each evening before leaving. I must mention Dan, the tiler, he was excellent. All the seams and grouting were geometrically opposite on opposing walls, laid at 90 degree angles with aid of a clever laser device. In summary: truly great work with a professionally finish and very highly recommended!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Re complete bathroom renovation
Stephen and team undertook a total renovation of our family bathroom, which entailed completely gutting the previous bathroom, pipework and wiring and starting from scratch. The team ran to time and consulted me every step of the way, including highlighting issues that were discovered at the start of the project- and could not have been known prior to the works starting. The project finished on budget and to an extremely high quality of finish. I have absolutely no hesitation in recommending the team, indeed a family member now has a bathroom project booked in on the back of our installation. Stephen is totally transparent in his pricing and you are paying a fair rate for what are skilled tradespeople, who will deliver a high quality finish. Our property was left clean and tidy at the end of each day, which cannot be underestimated with a young family.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
So Happy with Our New Bathroom!
I couldn't be happier with the bathroom renovation carried out by Steve, Dan, and Lee. From start to finish, the entire process was smooth and professional. They completed the job on time and the workmanship was absolutely excellent, every detail was finished to a high standard. One thing that really stood out was how clean and tidy they kept everything. They cleaned up at the end of each day, which made living through the renovation so much easier, and then did a full, thorough clean once the job was complete. The team were not only skilled, but also friendly, respectful, and easy to communicate with throughout the project. It’s clear they take pride in their work, and the results speak for themselves. Highly recommend Steve and his team if you’re looking for quality work and a stress-free experience. Thank you, Steve, Dan, and Lee, for transforming our bathroom into something we truly love!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
High quality care and work.
We had a wonderful experience from start to finish of this work. Great guidance of options to consider, and clarity of when and how much. When the team discovered unexpected issues that added complications to getting the work done they resolved them with a cheery approach and kept us informed of solutions. They picked up a couple of small snagging issues quickly and well. I would thoroughly recommend Steven and his team. Delighted every day with our bathroom and en-suite!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in
Customer recommends this business
Resign of upstairs toilet area
Did a great job in transforming our upstairs toilet area. Came up with ideas that we hadn’t thought about. Top quality work completed and would highly recommend this company to anyone requiring work to their bathroom/toilet area.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in
Customer recommends this business
Bathroom shower installation
Great service. Did a fantastic job in transforming our bathroom. Provided us with great ideas. The work carried out was top drawer. Staff were very polite and very punctual. Would highly recommend this company.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Fantastic job, very happy
I asked Steve to replace a row of border tiles in my bathroom. This was a relatively small job but made a big difference to the look of our bathroom. They were prompt, efficient, very helpful and did a fantastic job. I wouldn't hesitate to recommend CBS.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Excellent Work Again
I used Steve a few years ago to do a complete bathroom refurbishment. I wanted to make some changes to the layout so I used Steve and his team again. They have made a brilliant job of it and I'm very pleased with the result.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
New Bathroom
Steve and the team at Chigwell Bathroom Services were superb from the first meeting to discuss the job, until it was complete. The finished product is excellent. The guys were courteous, trustworthy and professional in all their dealings with us. We were able to give the keys of the house to Steve and go away whilst the work was done, safe in the knowledge there would be no issues. There were no surprises. The quote did not change and the job was started on the agreed date and finished in the timescale Steve said at the outset. They were extremely tidy, ensuring the house was cleaned each night. We would have no hesitation in recommending Chigwell Bathroom Services. Thank you Steve, Dan and Lee.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Excellent team work.
Steve, Danny and Dave did a fantastic job together. They were like a well oiled machine working diligently and efficiently. Further more they were lovely guys and were so easy to have in our house which is fantastic when you're having work done with disruption. They also left our house clean and tidy at the end of their day which was a big help to us. They were so organised with everything and seemed to love working together. And finally the finished result was fantastic, they created a beautiful bathroom for us. I wouldn't hesitate to use this wonderful team even if you have to wait for a while. I promise you it will be worth it. Thank you Steve, Danny and Dave, Jeff and I really appreciate what you have done.😄😁
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Essex
Customer recommends this business
Exceptional quality and service!
We have used Steve and his team at Chigwell Bathroom Services several times now to do a couple of projects for us. We were recommended to them because of their quality and professionalism, and they certainly did not disappoint. Steve, Dan and Lee were excellent, ensuring good quality workmanship and keeping the house immaculate at the end of each day and throughout. We are so pleased with the end result and would not hesitate to recommend them to anyone, and would certainly use them again! Thank you very much to Steve and the team!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Look no further - This is THE best bathroom company on the planet!
This is the second time I've asked Chigwell Bathroom Services to replace a bathroom for me. Steve and the team are always reliable, courteous, considerate and always leave the place tidy and clean every night. I would highly recommend Chigwell Bathroom Services to anyone needing a professional company to help them through a bathroom renovation and we will definitely call upon Steve in the future. Thank you to Steve and the team for putting together our amazing new bathroom. We appreciate all the hard work you guys put in to it!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Local context
Rated 5.0, in line with the local average for electricians in Epping
Across 9 electricians in Epping, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
02
From customer reviews
What customers consistently say
Recurring themes from 28 customer reviews on Which? Trusted Traders. Analysis updated 18 Aug 2026.
Customers who keep coming back: “I used Steve a few years ago to do a complete bathroom refurbishment. I wanted to make some changes to the layout so I used Steve and his team again.” · Which? Trusted Traders, 24 Mar 2025
Respectful and tidy in your home: “the team laid down covers to protect our carpets and the area & stairs, and they hoovered and mopped up at the end of every day.” · Which? Trusted Traders, 11 May 2026
Reviewers confirm: Finished on schedule. “The workmanship was to the highest standard and they completed the job on time and on budget.” · Which? Trusted Traders, 16 Oct 2025
Reliable and punctualQuoted from 3 reviews
“The team were reliable, polite, always on time and very helpful and easy to deal with.” · Which? Trusted Traders, 10 Jul 2026
“They turned up at the times they said they would and kept us informed throughout the installation” · Which? Trusted Traders, 29 Mar 2026
“They were on time every day, reorganised when deliveries were not on time, and have even stopped by to make sure everything is working as it should.” · Which? Trusted Traders, 13 Sept 2025
Quality of the workQuoted from 3 reviews
“The standard of work is exceptional! Steave and hs team ensured the work started and completed on time and under budget !” · Which? Trusted Traders, 6 Feb 2026
“The workmanship was to the highest standard and they completed the job on time and on budget.” · Which? Trusted Traders, 16 Oct 2025
“In summary: truly great work with a professionally finish and very highly recommended!” · Which? Trusted Traders, 6 Jun 2025
Credentials and associations
Credentials and memberships
1
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
Which? Trusted TradersListed, current status not shown
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
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From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
Monday–Friday
8am–5pm
03
Sources
Where this information comes from
2 named public sources
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality Complaints Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Electrical work in homes in England & Wales should be done by a registered competent person who can self-certify it meets the Part P safety rules. Check they're on the official register.
In England and Wales, notifiable electrical work (new circuits, a consumer unit, anything in a bathroom or kitchen) must by law be signed off under Part P of the Building Regulations. Confirm they will handle that.
✓
Prefer an electrician registered with a government-approved competent-person scheme (NICEIC, NAPIT or ELECSA) so they can self-certify the work meets the wiring regulations.
✓
Insist on the Electrical Installation Certificate (or Minor Works Certificate) when the job is done. It is your proof the work is safe and compliant, and you will need it if you ever sell.
Want an extra legitimacy check? Run the Cowboy Checker on Chigwell Bathroom Services before you contact them.
How long they've really been tradingThey state they've been established since 1996, but the earliest independent source we can find is 2023. Worth asking them about the gap.
They say, established1996First public review2023
Good to know
Common questions about Chigwell Bathroom Services
Is Chigwell Bathroom Services a legitimate business?
Chigwell Bathroom Services has 150 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Chigwell Bathroom Services?
Chigwell Bathroom Services has 150 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Chigwell Bathroom Services' reviews are genuine?
Chigwell Bathroom Services' 150 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Chigwell Bathroom Services had recent public reviews?
Chigwell Bathroom Services has 8 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Chigwell Bathroom Services qualified and accredited?
We hold 1 independently sourced credential for Chigwell Bathroom Services, including Which? Trusted Traders. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Traders is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
Is Chigwell Bathroom Services insured?
They state on their own website that public and employer's liability insurance. This is the business's own statement on their website, not something we have independently checked. Ask to see a current certificate before work starts.
What does Chigwell Bathroom Services specialise in?
Chigwell Bathroom Services lists specialist services including Bathroom design services, Bathroom refurbishment, Wet rooms, Accessible bathrooms and showers, Electrical installations, Kitchen installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
How long has Chigwell Bathroom Services been trading?
Chigwell Bathroom Services has been reviewed on public sources since 2023.
These describe public evidence MyTrustedTraders held at the stated dates. They are not independent awards, they cannot be bought, and they do not change this business's Trust Score or search position. How milestones are measured