Chimney Chaps

Paid Chimney Chaps/Brett Smith £1,500 deposit in Dec 2024 for a second fireplace. Eight months later—no work, no refund. Excuses ranged from “no access to bank account,” “in intensive care in France,” to “no longer a British citizen.” Filed a CCJ after being ignored, yet Brett responded instantly to a new customer enquiry—proving I was being deliberately misled. Unprofessional, evasive, and dishonest. Avoid at all costs.

The guy which owns the company Bret is certainly not customer friendly , the job was completed but not in working order , they did a smoke test after everything had been done and filled my new kitchen with smoke and try to tell me the chimney was working fine . after several phone calls text messages because he dosnt answer his phone and nearly a year later I have resolved the problem myself by fitting a anti down draft cowl .The guy is only interested in taking your money please dont use this company he is not bothered in sorting anything out just taking your money !!!

The guys were punctual, polite and tidy - they did a great job. The only slight negative was that they didn't take away the rubbish - it was left neatly piled outside the house. I'm also still waiting for the certificates to be sent through but it's only been 3 weeks since the install.

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