“The guys were punctual, polite and tidy - they did a great job. The only slight negative was that they didn't take away the rubbish - it was left neatly piled outside the house. I'm also still waiting for the certificates to be sent through but it's only been 3 weeks since the install.”
Public evidence profile
Chimney Chaps
Trust Score
5out of 100
- Rated 2.1 from 25 reviews
- Reviewed 12 months ago
How this score is worked out
Rating2.1 / 5
Review volume25
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say0 of 60
Independent checks0 of 30
Track record5 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them0 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
2.1out of 5
Where these reviews are published
- Checkatrade25 reviews · 2.1 avg
Highlights
Detailed reviews
These are the individual reviews we hold for Chimney Chaps, including the highlights above. The 25 headline total is the review volume reported across public review sources.
Paid Chimney Chaps/Brett Smith £1,500 deposit in Dec 2024 for a second fireplace. Eight months later, no work, no refund. Excuses ranged from “no access to bank account,” “in intensive care in France,” to “no longer a British citizen.” Filed a CCJ after being ignored, yet Brett responded instantly to a new customer enquiry, proving I was being deliberately misled. Unprofessional, evasive, and dishonest. Avoid at all costs.
The guy which owns the company Bret is certainly not customer friendly , the job was completed but not in working order , they did a smoke test after everything had been done and filled my new kitchen with smoke and try to tell me the chimney was working fine . after several phone calls text messages because he dosnt answer his phone and nearly a year later I have resolved the problem myself by fitting a anti down draft cowl .The guy is only interested in taking your money please dont use this company he is not bothered in sorting anything out just taking your money !!!
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
Services they list
Chimney Sweep
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
RotherhamSouth Yorkshire
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Their public rating is on the low side. Read the most recent reviews yourself before deciding.
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Wood-burner, stove and solid-fuel work in England & Wales must meet building regulations. HETAS is the Government-recognised scheme whose installers can self-certify - check they're on the HETAS register.
Check the HETAS registerAsk to see a portfolio of completed work like yours, plus recent references you can contact.
Check the credentials and registrations that matter for this work, and that they are current.
Get a written, itemised quote with scope, assumptions and a staged payment schedule.
Want an extra legitimacy check? Run the Cowboy Checker on Chimney Chaps before you contact them.
Run Cowboy Checker →Good to know
Common questions about Chimney Chaps
Is Chimney Chaps a legitimate business?
Chimney Chaps has 25 independent public reviews, rated 2.1 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Chimney Chaps?
Chimney Chaps has 25 public reviews, averaging 2.1 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Chimney Chaps' reviews are genuine?
Chimney Chaps' 25 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
What does Chimney Chaps specialise in?
Chimney Chaps lists specialist services including Chimney Sweep. If your job is one of these, look for it in their listed services or ask them to confirm for your project.