- Source reference
- direct-maintenance-contractors
- Source checked
- 11 Jul 2026
Public evidence profile
Direct Maintenance Contractors
Credentials & registries
2 credentials shown
Trust Score
58out of 100
- Rated 5.0 from 104 reviews across 2 review sources
- 2 credentials shown
Worth checking: NFRC Competent Person Scheme (CompetentRoofer)
How this score is worked out
Rating5.0 / 5
Review volume104
Independent sources2 independent public sources
Credentials2 credentials shown
How this score is made up
What customers say41.5 of 60
Independent checks7.9 of 30
Track record9 of 10
See the independent checks
- Licences and credentials1.9 of 10.3
- Ways to reach them3.4 of 3.4
- Reviewed on more than one site2.6 of 5.1
- Registered company details0 of 5.1
- Photos of their work0 of 4.3
- Industry recognition0 of 1.7
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about Direct Maintenance Contractors
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Direct Maintenance Contractors →Credentials and associations
2Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 25 Jun 2026
From customer reviews
What customers consistently say
Recurring themes from 29 customer reviews across 2 review sources.
“The work space was cleaned at the end of wach day.” · Which? Trusted Traders, 14 Jun 2026
“cleaned up every day and left tidy.” · Which? Trusted Traders, 14 Apr 2025
“They arrived promptly each day and tidied up at the end.” · Which? Trusted Traders, 9 Apr 2024
Source-listed gallery
13 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
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From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Saturday
- 8am–5pm
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Which? Trusted Traders76 reviews · 5.0 avg
- Checkatrade28 reviews · 5.0 avg
Highlights
“Excellent work fitting a new bathroom, kitchen and various other house refurbishments — professional, friendly, and excellent quality. From the very first meeting Martin and his team were professional, punctual and answered our queries quickly. They listened carefully to what we wanted, offered helpful suggestions, and kept us informed every step of the way. We are very pleased with the results. Highly recommend!”
“Martin was able to supply and fit a new bathroom in timely fashion. Any questions I had were answered immediately. I was also very impressed with his team, who were professional, especially Joe, who managed the team like a true leader. Well done boys xx”
“These guys sorted out a major leak in my bathroom which needed a lot of work. It was done quickly and professionally and now everything looks good as new! Great stuff, I will definitely recommend them.”
Detailed reviews
These are the individual reviews we hold for Direct Maintenance Contractors, including the highlights above. The 104 headline total is the review volume reported across public review sources.
Customer recommends this business
Polite, on time, and on cost.
We asked Direct Maintenance to finish our kitchen, which had been left only partly done by a previous contractor. Martin came out on time to look at the job. He gave us clear advice about some of the work, which was helpful. He explained that, as he was busy, a full cost breakdown for the job might take a week. He gave us the breakdown within 7 days. Having committed to do the work, he came on time with some of his crew. The plasterer, in particular, was extremely polite, but all of the crew were very personable. The work was done in a timely fashion. The work space was cleaned at the end of wach day. The job came in on cost. I would happily recommend Martin. If I have more work to do before we sell the house, I won't be looking elsewhere.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 4 / 5
Customer recommends this business
Another excellent job!
This is the second occasion we have had work carried out by this company. After being so pleased with our first encounter, when we needed more work to be done on our house, they were definitely our first choice. They are so organised about the quote, schedule of work and communication which we really like. The people who did the actual work are professional and polite and very skilled at what they do. We have no hesitation in recommending the company.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Repair and renovate complete chimney
Martin provided a full, detailed and competitive quote for all the work required on my chimney. When the work began I was given good notification of arrival times and what to expect. All the team involved were professional, courteous and considerate to us and our neighbours. The work was carried out to a high standard and any questions or concerns about the work were explained in full and dealt with. Overall they were a pleasure to have at our home and I would have no hesitation in recommending Martin and his team.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent work and communication
Prompt response to initial query. Communication and updates from Martin excellent throughout. Whole team carried out work to a high standard and were considerate, friendly and very tidy. This was the second time the team had carried out work for us and I would definitely approach them for any future work needed. I have no hesitation in recommending the company.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
House Repairs and re-render
Martin was one of 3 companies to visit to make recommendation on repairs to my 1930's semi. He was very knowledgeable and clearly advised on his recommendations for the repair work, including removing a section of render, inserting brick ties and reinforcement mesh and rendering. The quality of the repair is excellent and the new render matches in very well to the existing. The team were very clean and tidy in their work and answered any questions I had. The price was also very competitive. Would definitely use again.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Read the other 12 detailed reviews on this pageShow fewer reviews
Customer recommends this business
Re-rendering of rear walls to property
We engaged this company to conduct work on our 1930s semi-detached house. We needed the original render to be removed as it was in very poor condition. Replacement render would then need to be applied. Martin responded promptly to our initial enquiry and visited our home to advise us. We were very impressed with his knowledge and his recommendations. We were provided with a quote for the work, which we promptly accepted. Martin then contacted us very soon afterwards with the date for commencement and the expected duration of the work. The team turned up promptly every day, and we were very impressed with their professional demeanour and their hard work. The final outcome exceeded our expectations, and it looks great. We would have no hesitation in recommending this company and will certainly approach them for any future work on our house.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
A very professional service
We employed Direct Maintenance to paint and carry out various repairs to the outside of the house. We were impressed by the professional service - Martin was easy to contact, kept us updated and visited regularly while work was in progress. His team were reliable, courteous and keen to do a good job, and the work was completed ahead of schedule. I would definitely use the company again.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 4 / 5
Customer recommends this business
Pleased with the results
Direct maintenance contractors provided a fast quote and good service. I had a range of things needing fixing in my new home, including woodwork that needed replacing and blown double glazing. They had it all sorted within a few weeks. Will definitely consider using their services again in the future.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Miscellaneous property repairs
Very prompt friendly and reliable service. Martin always returns or answers his calls. I would highly recommend Direct Maintenance
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Maintenance and redecoration of rear elevation of house
I found this company through the Which? Trusted Traders site, and received a prompt reply to my initial email enquiry. Following Martin's visit to my house everything ran very smoothly and rapidly. Work was carried out to a high standard and within the projected time frame. The paperwork was thorough and billing efficient.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Remove old cement and replace with new.
Martin and his team were nothing short of excellent they arrived on time, and left the job in a tidy condition on completion. This entailed removing old rendering and re-rendering the same. The job was completed in two weeks and cleaned up every day and left tidy.🤗 The scaffolders place the scaffold as needed and removed it soon after the job was complete.🤗 We would certainly have them again and would also recommend them to others.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
excellent response and work
called Direct Maintenence contractors with a bathroom issue after checking Which Trusted Traders. They responded quickly and diagnosed problem and came up with a solution. They came when they said they would and completed the work effectively.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 4 / 5
Customer recommends this business
Stair rail and architrave
We’d been struggling to find a trader prepared to add a pigs-ear style stair rail to our loft and tidy up a door frame. Direct Maintenance Contractors agreed to do it and completed the work beautifully for us. They were also very friendly and left the house spotlessly clean. I’d definitely recommend them.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Chimney renovation, new guttering and facias, gable end renovation.
I have used this company twice this year and am very pleased with the work that has been completed. Martin and his team showed good communication,excellent standard of work, friendliness, turning up when they say they are, leaving the site clean and tidy, so are easy to recommend.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent rendering work
Direct Maintenance came recommended and I have no hesitation recommending their services now I’ve experienced them firsthand. Martin was reliable from the point of contact, turning up as arranged and providing a prompt and agreeable quote for external rendering works to a Victorian terraced property. Once Martin and his team commenced the job they uncovered a bigger repair job than anticipated. All repair work was carried out to ensure the stonework and lintels were structurally sound prior to rendering. Martin kept me updated with progress throughout as the job did take longer than thought. The rendering and external decoration was carried out to a very high standard leaving an excellent finish. The job took two months in total and I can say all of the team including Tommy, Mike, Matt, Millie and Joe were a pleasure to have around. They all worked to a high standard taking great care. They liaised well with neighbours which was appreciated as the work affected both sides with it being a terraced property. I have no doubt that I’ll be using Martin and his team again for future works.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent work
Martin turned up as arranged to give an estimate for painting the external render of our block of flats. Estimate was quickly received and accepted. Mathew, his painter, arrived at the agreed time and worked diligently to complete the task. Mathew was a very pleasant young man and his work was faultless and tidy.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Fixing ceiling and flooring after water damage
Martin and his team were fantastic. They were prompt in providing a quote and the work was carried out in a quick, timely manner but nothing was rushed and all the work was done to an excellent standard. We were on holiday at the time, but he kept us informed as well as my mum who was checking in every now and then. We also wanted some extra work doing in the hall which we decided last minute and they were more than happy to help and it didn't delay the process at all. I couldn't recommend Martin and his team enough. I'll be using them for all future jobs. It's great to know a team who can provide a variety of services and will do an excellent job. Thanks again Martin and team!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Local context
Rated 5.0, above the local average for roofers in Cardiff
Across 79 roofers in Cardiff, the typical rating is 4.7 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
4 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Registers and membership directories
Business and public registers
Check dates vary by source. Where we hold a date, the check shows it.
About
Direct Maintenance Contractors is a Cardiff based family business established in 1999 servicing Cardiff and the Vale. We aim to provide customers experience, quality and value for money for all projects. We can provide customers with testimonials and referrals for works completed . We are also endorsed by the Federation of Master Builders nr 47200.Our extensive experience allows us to provide our customers with a wide range of works to include;- Alterations Refurbishments Extensions Bathrooms Tiling , wall and floor Roofing Windows and Doors UPVC fascias and gutters Rendering and plastering Internal and external decoration Conservatories Easy living adaptations to include grab rails, ramps , walk-in showers. Try us we aim to complete your project on time and within budget.
Services they list
Bathroom CladdingBathroom DesignerBathroom FitterBathroom SupplierBathroom Supply & FitDisabled Bathrooms / ShowersWet RoomsBuilding construction managementPorchesExtensionsPlasteringConservatories
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
CardiffSouth Glamorgan
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
- Good to know: Family-run · Fixed pricing
Accreditations it displays. Confirm each is current on the official register before you hire:
- Which? Trusted Trader · verify (opens in new tab) · we hold this registration
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
Website online sinceTheir website domain has been registered since 2000, according to the public domain registry. This dates the website, not necessarily the business.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Roofing isn't licensed, so anyone can set up - and it's a trade with more than its share of cowboys. A big re-roof must meet building regulations; CompetentRoofer (the Government-authorised NFRC scheme) registers roofers who can self-certify that, and vets and inspects them at least twice a year. Check they're on it before you hire.
Check the CompetentRoofer registerNever agree to roof work from a cold-caller at your door or an unsolicited 'we noticed your roof' note. That is the classic roofing scam.
Get a written quote that itemises access (scaffolding or a tower), the exact materials, and the workmanship guarantee, not a vague day rate.
Be wary of demands for a large cash deposit; agree staged payments against work you can actually see completed.
Want an extra legitimacy check? Run the Cowboy Checker on Direct Maintenance Contractors before you contact them.
Run Cowboy Checker →Good to know
Common questions about Direct Maintenance Contractors
Is Direct Maintenance Contractors a legitimate business?
Direct Maintenance Contractors has 104 independent public reviews, rated 5 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Direct Maintenance Contractors?
Direct Maintenance Contractors has 104 public reviews, averaging 5 out of 5, gathered across 2 review sources. You can read the individual reviews and where each came from in the reviews section above.
How do I know Direct Maintenance Contractors' reviews are genuine?
Direct Maintenance Contractors' 104 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Direct Maintenance Contractors qualified and accredited?
We hold 2 independently sourced credentials for Direct Maintenance Contractors, including Federation of Master Builders, Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Federation of Master Builders is the Federation of Master Builders: members are independently inspected and can offer an insurance-backed warranty.
What does Direct Maintenance Contractors specialise in?
Direct Maintenance Contractors lists specialist services including Bathroom Cladding, Bathroom Designer, Bathroom Fitter, Bathroom Supplier, Bathroom Supply & Fit, Disabled Bathrooms / Showers. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
When was Direct Maintenance Contractors' website registered?
Direct Maintenance Contractors' website has been online since 2000, according to the public domain registry. This dates the website, not necessarily when the business began trading.
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