Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
What we can verify about Drain Catt Homecare Drain Services
1 thing checked
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
62 reviews in public evidence5 reviews in the last 12 monthsReviewed on public review sources since 2017Most recent review
Customers often mention
Friendly & politeMentioned in 28% of reviews we've read
Where these reviews are published
Which? Trusted Traders62 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for Drain Catt Homecare Drain Services, including the highlights above. The 62 headline total is the review volume reported across public review sources.
Customer in Greater London
Customer recommends this business
Awesome guy and fast resolution
Can't thank Kenneth enough for sorting out my blocked drain problem. He used simple solution to sort out the issue . Home care guys rejected the issue of blocking and Kenneth sorted it . He wa very nice polite and very skillful. I will highly recommend him.
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Years Old Problem Solved
For years we've suffered slow running and blocked kitchen sink, various plumbers have tried to no avail. Whilst looking for a 'drain' expert who could do a full CCTV scan of our entire drain system, I came across this amazing company via Checkatrade. Ken came round and after three hours hard graft trying different things, he sourced and fixed the problem and we have free running water in our kitchen sink following a jet wash of our main external manhole and clearing out years' worth of fat. I was impressed by his call to me (via Checkatrade) and, as he is local to me, he offered to pop round to see if he could solve it without the expense of CCTV scan. Highly recommend this great company.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Prompt service
Chose this service as it was local and not part of a chain. He rang me back very quickly, agreed a time and arrived ahead of schedule. All good. Looked at my drains, gave good advice and took action as necessary. Would definitely recommend - he clearly has years of experience.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Classic Old Skool Great Service and Response
When Dyno-Rod quote you double the price and expect you to sit in the entire day to wait for them, whilst watching your waste pipe pour out horrid stuff on to your lawn and being unable to use your loo or washing machine whilst waiting, CALL DRAIN CATT! One phone call to explain the gravity of the situation and someone turns up when they said they would withing two hours. Impressive job done, problem explained and a sensible bill which got paid on the spot.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Great service- Reasonable Price - Blocked Drain
Called Drain Catt Homecare Drains in the morning. They arrived around lunchtime. The work was super efficient and at a reasonable cost compared to other quotes I had received.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Customer in Greater London
Customer recommends this business
Blocked drain
We had a blockage between a bedroom and the street. We had another contractor and the water board out several times to figure out what the problem was, but Jen was the only one to crack it, and he saved us a lot of time and money by doing so.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Friendly and efficient!
Stuck with standing water in two drains between Christmas and New Year and wondering how we'd manage. Googling how to clear outside drains gave useless advice around using vinegar and bicarb...Called Drain Catt and expected to have to wait a couple of days, but no - Ken came over early in the afternoon and quickly dealt with the problem. Very grateful!
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Excellent service, at a very reasonable charge
The problem: standing water in two manholes, one in the front garden and the other in the back garden, plus a sometimes slow-draining and smelly kitchen sink. Ken arrived an hour or so after I phoned him, and had discovered the blockage (a buildup of limescale at the exit from the main manhole) within minutes. He cleared this, as well as scale that was starting to build up elsewhere. He made sure everything was running freely from all waste outlets. Brilliant. And, very importantly, his charge is very reasonable, compared with two other exorbitant quotes I'd got (one from a Which Trusted trader). I highly recommend him.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Blockages in drains which had led ,specifically, to further blockage in main soil stack
I rang Drain Catt on Monday morning, he said he would come along in the afternoon. I had an ongoing blockage in drains/main soil stack. Ken quickly and successfully dealt with the blockages (others hadn't) and also returned yesterday to deal with the glug glugging from the wash hand basin (associated with the blockages). - Ken was professional , honest and extremely competent. I'm a delighted and very satisfied customer. Thank you very much.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Highly recommended - very competent & great value.
We needed a CCTV inspection of our main drain in case there was a leak. Ken not only did the CCTV efficiently which confirmed that there was no leak, which is what he suspected when he made the initial inspection, but he also cleared an obstruction. All to a very reasonable budget. Cannot recommend him highly enough.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Timely and efficient
Our kitchen sink was not draining properly and it became clear from the external gully that our drain needed to be cleared. We contacted Ken and he arrived at the time we had agreed and quickly set to work. After opening the manholes he identified where the blockage was located and set up the high pressure hose which he operated from his van. The blockage was cleared within what appeared to be seconds and the waste water etc began to flow again. He then managed to lift the cover which was fitted over the gully. This was no mean feat. I had tried to lift this last year but it was stuck fast and I had no success. Ken persisted and was able to release it, albeit after some minutes. He then cleared a mound of sludge from the gully. I was amazed to see how much there was as we are careful not to let fat or solid kitchen waste get into the drain. Job done, Ken packed his gear up and was off. He is a fast worker and knows this sort of job inside out. We are very happy with the result and would definitely use him again.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Highly recommended
I contacted Ken to arrange a pre purchase cctv survey. This turned out to be quite complicated and revealed some issues that needed dealing with including flushing, clearing, repairs and rebuilding of manhole chamber wall.. Ken and Dean did a great job and kept me informed, answering all my questions. Good pricing and reliable tradesman. Thanks
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Prompt, efficient, friendly
Contacted via website regarding a blocked drain and received a prompt email reply and an appointment the next day. Ken cleared the blockage and excavated much of the gravel that was obstructing the flow. Altogether very satisfactory and reasonably priced.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Fast, efficient, knowledgeable
I called in the morning and he arrived mid-afternoon to sort out a blocked external drain. He accurately assessed the problem and dealt with it quickly and effectively. Also reasonably priced. Highly recommend.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Liad in Greater London
Customer recommends this business
Excellent service, professional and reasonable
Ken is very pleasant and an absolute professional, he cleared multiple blockages fast, then continued to conduct a CCTV inspection which revealed issues causing the regular blockages. He also made sound recommendations on how to solve the issue. To top this up, his rates are extremely reasonable especially compared to some cowboy traders in this field.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Problem solved
I had multiple concerns with drains and infestations of black fly. Mr Cattanach visited promptly, made careful observations and identified a series of interlocking faults. It is reassuring to have a real expert take a problem in hand.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Sheena in Greater London
Customer recommends this business
Professional Service at Reasonable Rates
We initially had a problem with an overflowing open drain from our bathroom, this worsened substantially and involved leaking sewage from a closed drain. Ken came the day after I phoned him and he quickly diagnosed the problem – a broken pipe cap that had fallen across the entrance to the waste pipe. He removed the cap and jetted the blockage solving the sewage problem, the main problem. Unfortunately the open bathroom drain still overflowed after he left as Ken thought it would also have been cleared by the work he’d done but he came back and sorted it out satisfactorily. Ken was very professional, hard-working and knowledgeable and his charges were very reasonable. Would definitely recommend.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Ulrich in Greater London
Customer recommends this business
Efficient and friendly
I had a blocked drain outside that resisted all my own DIY attempts. Called Ken @ Drain Catt yesterday night, and he came around today as agreed. He fixed the problem in a jiffy, gave me advice on something else he noticed on the property, and then charged me his advertised standard fee. Good old-fashioned competent, honest, and friendly service.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Greater London
Customer recommends this business
Fast and efficient
Ken was friendly, quick and reliable when unblocking my gutter drain which was clogged up with mud and debris. Happy with the work and came over the same day I had called.
Work completed:
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
4 / 5
Customer in Greater London
Customer recommends this business
Very quick and efficient!
I called Ken as been having problems with a blocked drain for over a couple of weeks and tried my best to clear it without joy. Called Ken at 10am today and he was round within an hour and a half. He checked all drains, cleared the blockage and all done with no mess and at a very reasonable price. Would use him again with no hesitation.
Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
03
From customer reviews
What customers consistently say
Recurring themes from 25 customer reviews on Which? Trusted Traders.
Quick to respondQuoted from 3 reviews
“He rang me back very quickly” · Which? Trusted Traders, 29 Sept 2025
“someone turns up when they said they would withing two hours.” · Which? Trusted Traders, 14 Sept 2025
“Ken arrived an hour or so after I phoned him” · Which? Trusted Traders, 5 Sept 2024
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
04
Sources
Where this information comes from
1 named public source
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
About Drain Catt (Homecare Drain Services) BBC Featured Business I am the owner and operator, Ken Cattanach, and have an honours degree in engineering and worked as a Plant and Building Services engineer on piped services, drain and sewer associated works with London Transport for many years. My associate and cousin is Dean (a human mole) who has been installing and repairing drains, cesspit, sewer pump installations for over 20 years. We act as a team but keep our businesses as sole traders separate, this keeps down our overheads and allows us NOT to charge Vat a great saving to our domestic clients. Visit www.DrainCatt.com
Services they list
Drain and sewer servicesCCTV drain surveysEmergency drain clearance serviceDrain installationSeptic tank installation and repairsratsblocked drainsdrainage services
Listed on public sources or the business's own website; check directly that they cover your job before you book.
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Steadily reviewed5 reviews in the last 12 months, in line with their long-term review pace of about 7 a year.
Your own checks
What to check before you hire
Worth checking yourself
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Verify at the sourceCheck them yourself
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Agree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
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Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
✓
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Drain Catt Homecare Drain Services before you contact them.
Common questions about Drain Catt Homecare Drain Services
Is Drain Catt Homecare Drain Services a legitimate business?
Drain Catt Homecare Drain Services has 62 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Drain Catt Homecare Drain Services?
Drain Catt Homecare Drain Services has 62 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Drain Catt Homecare Drain Services' reviews are genuine?
Drain Catt Homecare Drain Services' 62 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Drain Catt Homecare Drain Services had recent public reviews?
Drain Catt Homecare Drain Services has 5 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Drain Catt Homecare Drain Services qualified and accredited?
We hold 1 independently sourced credential for Drain Catt Homecare Drain Services, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
What does Drain Catt Homecare Drain Services specialise in?
Drain Catt Homecare Drain Services lists specialist services including Drain and sewer services, CCTV drain surveys, Emergency drain clearance service, Drain installation, Septic tank installation and repairs, rats. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
How long has Drain Catt Homecare Drain Services been trading?
Drain Catt Homecare Drain Services has been reviewed on public sources since 2017.
These describe public evidence MyTrustedTraders held at the stated dates. They are not independent awards, they cannot be bought, and they do not change this business's Trust Score or search position. How milestones are measured