“From Paul in the office to Carl and Dave I couldn’t be happier with the way I was treated and looked after. Paul was really patient with us and explained everything. Carl and Dave were a duo to behold friendly and good humoured. Not many companies offer this level of customer service and I think a few companies out there could learn a lot from DFM”
Public evidence profile · Checked May 2026
Drainage Facilities Management Ltd
Review quality
No reviews in 12 months
Credentials & registries
TrustATrader Approved
No Trust Score yet
- Rated 4.1 from 13 reviews
- 1 credential shown
Newest review July 2025
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about Drainage Facilities Management Ltd
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Review qualityNo reviews in 12 monthsSee detail →Credentials & registriesTrustATrader ApprovedSee detail →
See the full verification checklist for Drainage Facilities Management Ltd →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.1out of 5
Based on the 4 reviews with a star rating
5 stars3
4 stars0
3 stars0
2 stars0
1 star1
Where these reviews are published
- TrustATrader13 reviews · 4.1 avg
Highlights
“Great service. Every member of the team from the first call to the guys who came to do the work were really friendly and helpful. The work and costs were clearly explained. Site was left clean and tidy. Really happy with their work, can't fault them.”
“Very happy. Swift response. Job completed at very reasonable price. Friendly and personable staff at all points. Will use again in the future.”
Detailed reviews
Despite advertising no callout fees, this firm responded to my call - saying I thought my sewage outlet was somehow blocked - by sending a man in a van who didn't do any work apart from lift some covers (already loosened by plumber). He was on the property about 3 minutes and told me what I already knew - that the cess pit system was not working properly due to blockage. His office then called me and asked for a fee of about 120 pounds plus vat straight away. I protested at the unfairness but they wouldn't even consider taking that into account if I then had them empty the septic tank. Recommend?? No
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 26 Jun 2026
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
About
Drainage Facilities Management Ltd Was formed in September 2016 by Mathew Clowery & Tony Roach who have over 40 years' Experience of Working in the...
What this business says about itself
From their own website
What this business says about itself
- Emergency availability: 24/7
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
How long they've really been tradingOperating since at least 2021 (5 years), according to an independent source, not just their own word.
Website online since2016First public review2021
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Drainage Facilities Management Ltd before you contact them.
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Common questions about Drainage Facilities Management Ltd
Is Drainage Facilities Management Ltd a legitimate business?
Drainage Facilities Management Ltd has 13 independent public reviews, rated 4.1 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Drainage Facilities Management Ltd?
Drainage Facilities Management Ltd has 13 public reviews, averaging 4.1 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Drainage Facilities Management Ltd's reviews are genuine?
Drainage Facilities Management Ltd's 13 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Drainage Facilities Management Ltd qualified and accredited?
We hold 1 independently sourced credential for Drainage Facilities Management Ltd, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.
When was Drainage Facilities Management Ltd's website registered?
Drainage Facilities Management Ltd's website has been online since 2016, according to the public domain registry. This dates the website, not necessarily when the business began trading.