1st Call Gas Services Limited

I've used First Call Gas for a couple of years for the servicing of my boiler. They also fitted smart devices/controllers to my existing system. I find that they are reliable and provide a good service.

Would recommend this company. The gentleman who attended to service our boiler was courteous and did a good job. He arrived on time and left the boiler area clean and tidy.

1st Call was very accommodating, working with me to complete a gas safety inspection in challenging circumstances. They were thorough and knowledgeable, and let us know exactly what time they would be there, so no one wasted any time waiting around. Thank you, 1st Call!

Since we have dealt with First Call gas, they have always been consistent with good service from the booking of the visit, the courtesy and efficiency of the engineer and the honesty about our appliance.

This was the first service on my boiler which was supplied and fitted by 1st Call a year ago. The appointment was originally booked for the following day but I had a call from the engineer, who had had a cancellation, asking if I would like the service that day. I was home so it suited me to get it done. He was very efficient, polite and friendly. It didn't take long to check the boiler, everything was working fine, which was expected due to it's age. He didn't check the radiators as the engineer has in previous services on my old boiler, but he said he had switched the heating on briefly to test it. I'm confident that everything will work fine when the weather gets cold. I was advised of the cost (£90) when I booked the appointment and was a bit surprised as previously I have paid much less for services from other companies which included a check of every radiator. However, it will be 2 years since I had to have a boiler serviced and I appreciate that the price of everything has increased in that time. All in all I'm satisfied with the work.

I decided to give 1st Call Gas a call, as I couldn't get any hot water or my heating to work. The office staff understood that this was urgent with the cold weather setting in, so she arranged for a plumber to come to mine ASAP. We arranged a suitable time and date (it could've been that same day). The plumber assessed the situation and weighed up the options to me. He was very knowledgable and from his facts, it was clear I definitely needed a new boiler. The next day, two more plumbers arrived, ready to take the old boiler out and replace it with a new one. They kept my house clean and tidy and took all the rubbish away, including the old boiler. All the staff were polite, professional and helpful and I wouldn't hesitate to use them again if I need in the future. It is such a peace of mind knowing the people working in your home, just want to do the best job possible in an honest way. I would definitely recommend the company to others!

We have been with 1st Call Gas since we had a new boiler installed in 2020. We have found the personnel to be very professional, good time keepers and very helpful. Prices seem to be fair for both parties. Booking is also efficient so we give them outstanding service all round.

The whole team involved in the work carried out at my home were professional, efficient and friendly. They made every effort to ensure everything went smoothly and with consideration, protecting environment and cleaning up after the work. I would highly recommend this company.