“We are delighted with our new gas stove. It looks beautiful. We had excellent service throughout and the two guys who fitted the stove, which included laying a gas pipe under the patio, were thoroughly professional and meticulous. Would not hesitate to recommend this company.”
Public evidence profile
Fireplaces Direct
Trust Score
71out of 100
- Rated 5.0 from 873 reviews
- 3 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume873
Independent sources1 independent public source
CredentialsNo credentials shown yet
How this score is made up
What customers say55.7 of 60
Independent checks10.1 of 30
Track record5 of 10
See the independent checks
- Licences and credentials0 of 10.1
- Ways to reach them10.1 of 10.1
- Reviewed on more than one site0 of 5.1
- Registered company details0 of 3.4
- Photos of their work0 of 0.8
- Industry recognition0 of 0.4
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade873 reviews
Highlights
“From the first moment I visited the showroom I received nothing but friendly and excellent advice and service from Chris. He wasn't at all pushy which is great....nothing was too much trouble . He came to visit my home on the arranged date and time, again nothing was too much trouble. The fitter arrived on time and even though he encountered problems we hadn't envisaged he just carried on. The overall attention and care given was second to none. I would recommend this company to family and friends without a second thought. Carol kept me informed all the time about fitting dates. Excellent”
“Fireplaces Direct supplied and fitted our beautiful fireplace 3 years ago. We are delighted with it and with the service we have received. It has transformed our living room and I would recommend Fireplaces Direct without hesitation.”
Detailed reviews
These are the individual reviews we hold for Fireplaces Direct, including the highlights above. The 873 headline total is the review volume reported across public review sources.
We are delighted with our new gas stove. It looks beautiful. We had excellent service throughout and the two guys who fitted the stove, which included laying a gas pipe under the patio, were thoroughly professional and meticulous. Would not hesitate to recommend this company.
From the first moment I visited the showroom I received nothing but friendly and excellent advice and service from Chris. He wasn't at all pushy which is great....nothing was too much trouble . He came to visit my home on the arranged date and time, again nothing was too much trouble. The fitter arrived on time and even though he encountered problems we hadn't envisaged he just carried on. The overall attention and care given was second to none. I would recommend this company to family and friends without a second thought. Carol kept me informed all the time about fitting dates. Excellent
Fireplaces Direct supplied and fitted our beautiful fireplace 3 years ago. We are delighted with it and with the service we have received. It has transformed our living room and I would recommend Fireplaces Direct without hesitation.
Local context
Rated 5.0, in line with the local average for gas engineers in Basingstoke
Across 27 gas engineers in Basingstoke, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Fireplaces / stoves in Basingstoke, Hampshire.
Services they list
FireplacesGas Fire Installation
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
BasingstokeHampshire
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab)
- Established: 1994 (32 years in business)
- Areas served: Basingstoke, Alton, Tadley, Hook, Fleet
Accreditations it displays. Confirm each is current on the official register before you hire:
- Gas Safe Register · verify (opens in new tab)
- Checkatrade · verify (opens in new tab)
- HETAS registered · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Gas work is restricted by law to Gas Safe registered engineers. If they'll touch a boiler or any gas appliance, confirm they're currently on the register before you hire - it's free and takes a minute.
Check the Gas Safe RegisterBy law, anyone working on your gas appliances must be on the Gas Safe Register. Ask to see their Gas Safe ID card and check the licence number at gassaferegister.co.uk before they start.
Never let an unregistered person touch your gas: unsafe gas work risks carbon monoxide poisoning, fire and explosion, and is a criminal offence.
For a boiler or appliance install, get the work and price in writing and keep the Gas Safe / Building Regulations certificate they are required to give you.
Want an extra legitimacy check? Run the Cowboy Checker on Fireplaces Direct before you contact them.
Run Cowboy Checker →Independent checks
About this business
Recently reviewed3 reviews in the last 12 months.
Website online sinceTheir website domain has been registered since 1999, according to the public domain registry. This dates the website, not necessarily the business.
Good to know
Common questions about Fireplaces Direct
Is Fireplaces Direct a legitimate business?
Fireplaces Direct has 873 independent public reviews, rated 5.0 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Fireplaces Direct?
Fireplaces Direct has 873 public reviews, averaging 5.0 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Fireplaces Direct's reviews are genuine?
Fireplaces Direct's 873 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Fireplaces Direct had recent public reviews?
Fireplaces Direct has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
What does Fireplaces Direct specialise in?
Fireplaces Direct lists specialist services including Fireplaces, Gas Fire Installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does Fireplaces Direct cover?
They state on their own website that they cover Basingstoke, Alton, Tadley, Hook, Fleet. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.