“I had been able locate the leak. Gene turned up fully prepared and completed the job in just an hour. I was expecting him to have to recreate better access (which would have caused damage to a tiled floor) but Gene was able to fix the leak from the access I had already created. I'm sure others may have "laboured" the job by creating more work, but not Gene. Would I use Gene again? Absolutely!”
Public evidence profile · Checked March 2026
Gene Kitson Plumbing
Trust Score
53out of 100
- 141 reviews across 2 review sources, rated 5.0 where a rating is published
- 3 reviews in the last 12 months
How this score is worked out
Rating5.0 / 5
Review volume141
Independent sources2 independent public sources
CredentialsNo credentials shown yet
How this score is made up
What customers say36.2 of 60
Independent checks10.1 of 30
Track record6.5 of 10
See the independent checks
- Licences and credentials0 of 8.3
- Ways to reach them7 of 8.3
- Reviewed on more than one site3.1 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Often reviewed for
Customers often mention
Across all 110 reviews on Rated People
5 stars108
4 stars0
3 stars1
2 stars0
1 star1
Where these reviews are published
- Checkatrade31 reviews
- Rated People110 reviews · 5.0 avg
Highlights
“Gene Kitson plumbimg recently replaced my toilet and did an excellent job. The work was neat, efficient, and professionally done. I’m very pleased with the result and would highly recommend his plumbing services.”
“Really efficient, easy to arrange and very helpful!”
Detailed reviews
These are the individual reviews we hold for Gene Kitson Plumbing, including the highlights above. The 141 headline total is the review volume reported across public review sources.
Plumbing Repair & Maintenance
Super fast and easy!
Plumbing Repair & Maintenance
Honest and speedy service. Work completed to a very good standard. 5*
Bathroom Installation
Gene was absolutely brilliant refitted a new shower tray and replaced all the old tiles for us. Cleaned up all the rubbish and no mess left behind. Would highly recommend him for the jobs you need doing.
Local context
Rated 5.0, above the local average for plumbers in Stafford
Across 139 plumbers in Stafford, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
What this trader's customers report about their jobs, in their own words.
Respectful and tidy in your home: “Cleaned up all the rubbish and no mess left behind.” · Rated People, 25 Nov 2023
Sources
2 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Public evidence last checked March 2026
About
Excellent customer service and great communication is at the forefront of my business. I work to a high standard using my 18 years experience in domestic plumbing and central heating. I am friendly, reliable and professional. I hold City & Guilds plumbing and heating qualifications. I also hold Logic and Bpec qualifications in Hot Water Systems and Water Regulations. I carry Competent Tradesman status and am currently registering with the associated schemes. This is my first solo business venture having spent most of my career working for large companies such as Dyno and Homeserve.
Services they list
Bathroom & Kitchen PlumbingBlocked BathsBlocked SinksGeneral PlumbingPipe FitterPlumbing RepairsRadiator InstallationRadiator RepairRadiator Thermostat Valve InstallationShower InstallationShower RepairTap Repair
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
StaffordStaffordshire
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Gene Kitson Plumbing before you contact them.
Run Cowboy Checker →Good to know
Common questions about Gene Kitson Plumbing
Is Gene Kitson Plumbing a legitimate business?
Gene Kitson Plumbing has 141 independent public reviews, rated 5 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Gene Kitson Plumbing?
Gene Kitson Plumbing has 141 public reviews, averaging 5 out of 5, gathered across 2 review sources, 1 of which publish a rating. You can read the individual reviews and where each came from in the reviews section above.
How do I know Gene Kitson Plumbing's reviews are genuine?
Gene Kitson Plumbing's 141 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Gene Kitson Plumbing had recent public reviews?
Gene Kitson Plumbing has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
What does Gene Kitson Plumbing specialise in?
Gene Kitson Plumbing lists specialist services including Bathroom & Kitchen Plumbing, Blocked Baths, Blocked Sinks, General Plumbing, Pipe Fitter, Plumbing Repairs. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
How long has Gene Kitson Plumbing been trading?
Gene Kitson Plumbing has been reviewed on public sources since 2023.
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