Public evidence profile · Checked June 2026

Hall & Randall

RooferLondon4.8271 reviews · 3 independent public sources
Credentials & registries
TrustATrader Approved

No Trust Score yet

  • Rated 4.8 from 271 reviews across 2 review sources
  • 1 credential shown

Newest review July 2025

Worth checking: NFRC Competent Person Scheme (CompetentRoofer)

Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.

Contact on Checkatrade (opens in new tab)
Completed work

Photos listed as completed work

2 photos

These photos were listed as completed work by the business or a public source. They do not verify workmanship.

Credentials and checks

Credentials, licences and vetting

Credentials and associations

Credentials and memberships

1

These credentials and memberships are attributed to named public sources. Check the source before relying on them.

From TrustATrader

TrustATrader checks

No missed appointments in the past 6 months. TrustATrader logs when a member misses an agreed appointment, so a clean run is a sign they turn up when they say they will.

TrustATrader lists these checks:

  • Identification checked
  • Company address verified
  • Customer references checked
  • Agreed to TrustATrader's high standards
  • Agreed to complaints procedure

Insurance listed on TrustATrader:

  • Source-listed cover: Adler Fairways; verified 19 Jun 2026

This information comes from their TrustATrader profile. Confirm current cover, membership, and job terms directly before hiring.

Public directory notes

Checks and details listed by directories

1

These are checks, verified insurance filings, and practical details listed by named public directories and official registers. Each is the named source's own record, not MyTrustedTraders verification, unless a separate panel shows that evidence.

From customer reviews

What customers consistently say

Recurring themes from 150 customer reviews across 2 review sources. Analysis updated 14 Aug 2026.

Customers who keep coming back: “I highly recommend Hall & Randall Plumbers and have been using them for a number of years.” · TrustATrader, 25 Aug 2022

Respectful and tidy in your home: “after completion of the work he has left our property in a clean and tidy.” · Checkatrade, 23 Jun 2025

Reviewers confirm: Finished on schedule. “They did the job over 2 days as promised.” · TrustATrader, 12 Jul 2018

Reviewers confirm: Final price matched the quote. “Nicholas turned up on time and did exactly what was asked at the agreed price.” · Checkatrade, 14 Dec 2019

Reliable and punctualQuoted from 3 reviews

“he has turned up when he said he would.” · Checkatrade, 23 Jun 2025

“Mr hall was on time” · Checkatrade, 18 Aug 2023

“He was on time, polite and very honest and transparent.” · Checkatrade, 4 Mar 2023

Quality of the workQuoted from 3 reviews

“He completed the work as required quickly and to a high standard” · Checkatrade, 7 Oct 2024

“With Nick you get great workmanship with a very helpful, courteous and personable manner.” · Checkatrade, 22 Aug 2024

“Matt did a faultless job of installing our new kitchen sink” · TrustATrader, 6 Oct 2023

Quick to respondQuoted from 3 reviews

“He emailed me back very promptly and dealt with the issue promptly too.” · Checkatrade, 2 Jul 2025

“Within a hour of posting on Checkatrade, Nick Hall rang and arranged to visit after his next job.” · Checkatrade, 15 Aug 2022

“Came within hours of our phone call.” · Checkatrade, 14 Oct 2021

Clear communicationQuoted from 3 reviews

“Communication was good - I got a text reminder on the morning of the appointment and he rang me afterwards” · Checkatrade, 13 May 2022

“Nicholas engages with his customer listening to what they want then explores and explains options.” · Checkatrade, 26 Apr 2022

“explained the issue in simple terms and kept us updated along each step of the way.” · Checkatrade, 25 Oct 2021

Reviews · public evidence

What customers say

These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.8out of 5
271 reviews in public evidenceReviewed on public review sources since 2013Most recent review Cross-checked across 2 review sources
Often reviewed for
  • Boiler & heating4 reviews
  • Plumbing3 reviews
Customers often mention
  • Friendly & politeMentioned in 29% of reviews we've read
Where these reviews are published
  • Checkatrade122 reviews · 4.8 avg
  • TrustATrader149 reviews · 4.8 avg

Highlights

“I searched Checkatrade and contacted Nicholas. He emailed me back very promptly and dealt with the issue promptly too. He Liaised with my tenants direct and sent me an invoice (other companies wanted card details up front!). Very reasonable and reliable. Would definitely use Nicholas again and recommend to friends/family.”

AnonymousCheckatrade5.0 rating

“During the past few months Nick has dealt with : 1.. Replacement of an internal stopcock in our house. 2. Replacement of valve in cold water tank in loft 3.. Issue we had with regulating hot water to power shower in bathroom. 4. Tracing and repairing leak in cold water pipe under kitchen floor In all cases Nick has been prompt in his response, he has turned up when he said he would. he has carried out the working professionally and after completion of the work he has left our property in a clean and tidy.In all cases we felt we were charged a reasonable price for the work carried out.”

AnonymousCheckatrade5.0 rating

“Have used Nick for years and always reliable and knowledgeable. Had a hot water timer fitted.”

AnonymousCheckatrade5.0 rating

Detailed reviews

Replies to reviews, including critical ones

These are the individual reviews we hold for Hall & Randall, including the highlights above. The 271 headline total is the review volume reported across public review sources.

Frances1.5 / 5 ·

The trader didn’t appear happy and wasn’t a tidy worker. System worked for 2 months. Boiler manufacturer said system not flushed out properly and had to renew heat exchanger. Almost unheard of after 2 months. Company arranged a proper flush out and now are charging us over £800! I would not recommend.

Reply from the business

Dear client, we are investigating this issue. When we did return it was proven that the system was flushed and cleaned when we carried out the boiler install. We are taking this up with the boiler manufacturer as their engineer was incorrect in what he said. There is also an Ideal boiler filter supplied by the manufacturer to protect the boiler which has obviously not done its job. The statement should have been run past a manager before being sent so that the issues here could be addressed with the manufacturer and we apologise that this didn’t happen. We have now put the statement on hold until the discussion with the manufacturer can be had. Thank you for your patience on this matter.

Customer5.0 / 5 ·
Verified by CheckatradeBoiler service & gas certificate

Nick is very easy to deal with. I feel I can trust him. I even give him a key to let himself in my house if I am out. Great workmanship, tidy and polite.

Checkatrade
Customer5.0 / 5 ·
Verified by Checkatrade

We are extremely pleased with the work carried out by Nicholas Hall in our home. He is so helpful and hardworking and trustworthy. We highly recommend his plumbing services.

Checkatrade
Customer5.0 / 5 ·
Toilet cistern

Very professional set up. I was told upfront about the cost. Carried out the work quickly and efficiently. Would definitely recommend.

Checkatrade
Alexandra2.3 / 5 ·

I had paid over £700 for the first bill, which had to be amended due to errors, and the second one at over £450 was also incorrect. This second bill is being disputed. Despite the plumbers having good temperaments and seemingly trying their best, they do not do the job properly. Then you get charged for their coming back again to fix their mistakes! After 34 emails and then both our recorded delivery letters about the disputed bill, the co-owner has now reduced the bill a little. I am still very unhappy with this invoice and the fact that I have spent at least 10 hours going back and forth with them and getting legal advice. This has made me ill and that is the reason why I have agreed to the reduced bill, which is only less £129 + vat from the £455.

Reply from the business

We are disappointed that you have left this poor review. As discussed in our email conversations, we feel we did nothing wrong. You got charged by us for fitting your WC out of hours, which you requested us to do because the builder you instructed to do the work was not able to. You then said that there were problems on the original first fix which, as we proved, was totally fine with no issues. In order to get paid, we also reduced the cost substantially meaning we are at a loss. The truth is that we actually went above and beyond to assist you as you were desperate for your WC to be fitted that evening. Kind Regards Hall & Randall

Read the other 4 detailed reviews on this page
Annabelle5.0 / 5 ·

Matt did a faultless job of installing our new kitchen sink - he took the measurements, found a modern/stylish sink which would fit and installed it within a few hours with no fuss. It looks great. Matt genuinely takes pride in what he does and knows what he’s doing. Thank you again!

Customer5.0 / 5 ·
Verified by CheckatradeServiced boiler

Excellent work, reliable,great price,great communication and knows his stuff, highly recommended and now have a great plumber??

Checkatrade
Customer4.9 / 5 ·
Verified by CheckatradeBoiler service

Mr hall was on time Did the service Left the house clean and tidy No problems

Checkatrade
Customer5.0 / 5 ·
Verified by Checkatrade

I am very grateful for Nicholas to come out and remove my old gas cooker and seal off the gas. He was very helpful and even came round earlier than expected. It was very quickly sorted out and he made sure everything was safe. He was very polite and helpful. I will consider using his services again if I need them.

Checkatrade
Sources

Where this information comes from

3 named public sources

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Review sources

Public evidence last checked June 2026

About

Hall & Randall has been vetted and approved by TrustATrader. Covering London, Home Counties and all surrounding areas.

Areas served

IpswichSuffolk

The areas they list covering on a public directory; confirm they cover your address before you book.

What this business says about itself
From their own website

What this business says about itself

See their work: Facebook (opens in new tab)

  • Experience they state: over forty years
  • Areas served: Borehamwood, Hertfordshire, North London, Greater London
  • Brands they work with: Worcester Bosch
  • Good to know: Free quotes

Accreditations it displays. Confirm each is current on the official register before you hire:

These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.

Your own checks

What to check before you hire

Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself

Roofing isn't licensed, so anyone can set up - and it's a trade with more than its share of cowboys. A big re-roof must meet building regulations; CompetentRoofer (the Government-authorised NFRC scheme) registers roofers who can self-certify that, and vets and inspects them at least twice a year. Check they're on it before you hire.

Check the CompetentRoofer register
Never agree to roof work from a cold-caller at your door or an unsolicited 'we noticed your roof' note. That is the classic roofing scam.
Get a written quote that itemises access (scaffolding or a tower), the exact materials, and the workmanship guarantee, not a vague day rate.
Be wary of demands for a large cash deposit; agree staged payments against work you can actually see completed.

Want an extra legitimacy check? Run the Cowboy Checker on Hall & Randall before you contact them.

Run Cowboy Checker →
Independent checks

About this business

How long they've really been tradingOperating since at least 2013 (13 years), according to an independent source, not just their own word.
First public review2013Website online since2014
Good to know

Common questions about Hall & Randall

Is Hall & Randall a legitimate business?

Hall & Randall has 271 independent public reviews, rated 4.8 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about Hall & Randall?

Hall & Randall has 271 public reviews, averaging 4.8 out of 5, gathered across 2 review sources. You can read the individual reviews and where each came from in the reviews section above.

How do I know Hall & Randall's reviews are genuine?

Hall & Randall's 271 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Does Hall & Randall turn up to appointments?

TrustATrader's logs show no missed appointments for Hall & Randall in the past 6 months. TrustATrader logs whenever a member misses an agreed appointment, so a clean run is a sign they turn up when they say they will. This is TrustATrader's reliability signal over that period, not a guarantee.

Is Hall & Randall qualified and accredited?

We hold 1 independently sourced credential for Hall & Randall, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.

What areas does Hall & Randall cover?

They state on their own website that they cover Borehamwood, Hertfordshire, North London, Greater London. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.

When was Hall & Randall's website registered?

Hall & Randall's website has been online since 2014, according to the public domain registry. This dates the website, not necessarily when the business began trading.

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