Public response evidence
How quickly they respond
What customers mention:
- Arrived within hours: "Matt called me within miuntes of me posting my job request and came within 24 hours to get the job done." (Checkatrade, 15 Oct 2025)
- Came the same day: "Halo Heating contacted me on the day I requested a quote for an annual boiler service and were able to come same day" (Checkatrade, 22 Oct 2025)
Use this as a reason to call them first, not a guarantee they can attend now. Confirm availability, timing, and call-out terms directly before you rely on it.
From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for:
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews across 2 review sources. Analysis updated 14 Aug 2026.
Customers who keep coming back: “We have used Matt, for all our Boiler repairs and servicing for several years now.” · Checkatrade, 16 Jan 2026
Respectful and tidy in your home: “Matt and Dom were tremendous: punctual, efficient, tidy and great at keeping us updated.” · TrustATrader, 7 Apr 2025
Reviewers confirm: Finished on schedule. “Great new recommended system fitted in time allocated.” · Checkatrade, 13 Feb 2025
Reviewers confirm: Final price matched the quote. “Gave a price for the job which he stuck to.” · Checkatrade, 20 Aug 2024
Clear communicationQuoted from 3 reviews“provides excellent communication throughout the repair, servicing process.” · Checkatrade, 16 Jan 2026
“Communication was great, can’t fault Matt.” · Checkatrade, 25 Sept 2025
“Matt did a great job for us. Excellent communicator before and during job” · Checkatrade, 19 Mar 2025
Reliable and punctualQuoted from 3 reviews“Turned up on time / communication throughout the works .” · Checkatrade, 14 Jan 2026
“The gentleman gave me a time window he'd attend in and stuck to it exactly.” · Checkatrade, 6 Jan 2026
“Punctual, tidy, professional and friendly.” · Checkatrade, 10 Nov 2025
Quality of the workQuoted from 3 reviews“quality work and after sales service.” · Checkatrade, 8 Jan 2026
“work done so neatly to an outstanding standard, new boiler is fantastic.” · Checkatrade, 17 Dec 2025
“Matt is a consummate professional, with an extremely engaging style and fantastic quality work produced.” · Checkatrade, 5 Mar 2025
Quick to respondQuoted from 3 reviews“Matt answered my call and was out within a couple of hours to fix it.” · TrustATrader, 31 Dec 2025
“Matt called me within miuntes of me posting my job request and came within 24 hours to get the job done.” · Checkatrade, 15 Oct 2025
“Matt was able to arrive at my flat within 45 minutes - not bad at all for an early Saturday morning call out.” · TrustATrader, 23 Nov 2024
Credentials and associations
Credentials and memberships
1These credentials and memberships are attributed to named public sources. Check the source before relying on them.