“Nigel & Adam, did a very professional job. They were very clean workers, one of our windows they replaced was a very large job indeed.”
Public evidence profile
Herts & Essex Window Doctor
Review quality
No reviews in 12 months
Credentials & registries
Which? Trusted Trader
Trust Score
53out of 100
- Rated 4.9 from 41 reviews
- 1 credential shown
Newest review June 2025
How this score is worked out
Rating4.9 / 5
Review volume41
Independent sources1 independent public source
Credentials1 credential shown
How this score is made up
What customers say34.4 of 60
Independent checks9 of 30
Track record9.9 of 10
See the independent checks
- Licences and credentials0.7 of 8.3
- Ways to reach them8.3 of 8.3
- Reviewed on more than one site0 of 6.2
- Registered company details0 of 4.1
- Photos of their work0 of 2.1
- Industry recognition0 of 1
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about Herts & Essex Window Doctor
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Review qualityNo reviews in 12 monthsSee detail →Credentials & registriesWhich? Trusted TraderSee detail →
See the full verification checklist for Herts & Essex Window Doctor →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.9out of 5
Customers often mention
Where these reviews are published
- Which? Trusted Traders41 reviews · 4.9 avg
Highlights
“Arrived on time, did a great job. I would call him again and recommend him to my friends.”
“Nigel was very prompt & professional at the survey, quickly identified the problem and produced an estimate straight away. He arrived promptly with Adam the following week to do the work. They were very efficient and completed the work quickly with minimum noise & fuss, clearing up perfectly afterwards. Highly recommended.”
Detailed reviews
These are the individual reviews we hold for Herts & Essex Window Doctor, including the highlights above. The 41 headline total is the review volume reported across public review sources.
Customer recommends this business
Very sick door brought back to life
My double glazed composite front door had seriously warped. I really thought the diagnosis was terminal but Nigel at Herts and Essex window doctor brought it back to life and it now looks as good as new. Prompt, friendly, expert service and reasonably priced. Could not be better.
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Window opener dropped
I thought my window opener needed new hinges as the window opener had dropped. Nigel came out and advised that replacement hinges are not required at this stage and to lubricate certain areas which should fix it. Not charged. Highly recommend. Great service. Thank you Nigel.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Broken conservatory window replaced
When he quoted for the job, he appeared very knowledgeable about his subject and the quote seemed reasonable to me, so we booked in a date for the work. The booked date was today. He arrived when he said he would, replaced my window and left no mess. The down side is that I now have to clean my other windows to match the shiny one he put in haha. He'll definitely be my first call when I need any window work again.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent job
I had several windows that had locked shut, a new handle and a blown panel that needed replacing! Nigel did a great job on them, sorting them quickly and at a very reasonable price. I would definitely recommend Herts and Essex Window Doctor if you need these jobs doing.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
A job well done
Nigel completed work in our garden room replacing 3 fanlight windows which had “blown” and replaced the rubber seal gasket around the opening doors. His quoted price I felt was very fair and his work was excellent. He arrived on time, completed the job quickly, tidied up and made sure we were completely satisfied before leaving and he also serviced the locks, hinges and alignment of the doors. An excellent trader who respected my home, and would thoroughly recommend him.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Customer recommends this business
Window replacement
Just a few lines to say that I would thoroughly recommend this family run company. Needed a double glazed window section replaced as the seals had gone & window condensation a problem. The job was done very quickly with a minimum of fuss & at a very reasonable cost. Will use this company again.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent service
Work done was the replacement of the hinges to a UPVC back door, together with the supply and fitting of a new handle set. They quickly identified and sourced the appropriate parts from photos that I sent them, gave a price for the job which I thought was reasonable and agreed a date time to do the work. They kept in touch by phone on the day, letting me know they were running a little late. The work was carried out professionally and appears very good so far (they mentioned that they guaranteed the work for one year). In summary I found this father/son team both professional and a pleasure to deal with.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Highly recommended - helpful & totally hassle free
I've been let down by several local companies in the past, but am very pleased to have asked Nigel and Adam to do the work.... We have double-glazed, multi-paned sash windows, and a number of the units had blown & started to mist up. Despite a visit from the company who previously came to replace other blown units, the quote failed to materialize, and they disappeared off the radar. No such issue with Herts & Essex Window Doctor - they came over for a free quote, arrived on time, and gave me the price there and then. Dates all set in diary, arrived exactly when they said, and work all done. Left the house very clean and tidy, took shoes off etc. Also gave plenty of advice on how long to leave before painting the new putty etc. Above all, they are both genuinely really nice & friendly. Very highly recommended.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
They don't come any better than these guys!
What a pleasure it was finding this company. From the very first phone call to the work carried out, father and son team, Nigel and Adam, were well mannered, informative, good humoured, punctual and unflappable. Very reasonable costs for good, honest, guaranteed work. Charming, old-school, skilled tradesmen. I would recommend them to anyone, and would have them back at the drop of a hinge.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
The Best Service You Could Wish For.
My patio doors were misting up, I went online and tried many other repairers, thank God I found Nigel and Adam, they came and gave me a very reasonable quote and made an appointment to carry out the repair. They arrived on time and although my frames were very old, it was obvious they knew exactly what they were doing and in no time new double glazed units were fitted and the doors replaced but, through no fault of theirs, there was a problem with the tracking. Nigel and Adam refused to give up and worked tirelessly to put it right. Never before have I found such a professional team, frankly in my opinion, two nicer and dedicated guys you couldn’t wish to meet. They deserve your custom.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Best Service I have ever experienced.
I had my patio door jammed shut for nearly a year and hard to find someone to fix it. I have been quoted few hundred pounds before. initial phone call with Adam was informative and gave me a true sense of trust and good workmanship even I only found them on the internet search. I was in particular impressed by Adam's honesty about not selling new doors or windows but only repair them. Both gentlemen (father and son) arrived on time and promptly repaired my door within 30 minutes and also fixed some other minor bits on other doors without mentioning extra charges. We were so impressed that we felt we have to pay them extra for their help. It is not much but a little gesture to say thank you for such good service which we do not see very often. I can see and wish that this family base company is going to grow bigger and more famous in the future. I even volunteered to display their cards in my work place which I never did for anyone. Anyone which had door/window problem should give them a call first , nothing to lose but may save lots of money. Highly recommended with a 6 stars if I could! A very happy customer
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Fantastic work and best priced
With our hearty thanks for your splendid job for replacing all our front conservatory glasses. We now had the new windows installed for about a month and everything is looking as good as when they were first replaced. Apart from your first rate craftsmanship and your wonderful work ethics, the price you quoted for us was also the fairest by far. We have no reservation when recommending you to all our friends and without hesitation you will be the first to call if we need any window-related works done at our home in the future. Thank you!
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Very good job
Nigel & Adam, did a very professional job. They were very clean workers, one of our windows they replaced was a very large job indeed.
Job well done
Arrived on time, did a great job. I would call him again and recommend him to my friends.
Friendly and very professional
Nigel was very prompt & professional at the survey, quickly identified the problem and produced an estimate straight away. He arrived promptly with Adam the following week to do the work. They were very efficient and completed the work quickly with minimum noise & fuss, clearing up perfectly afterwards. Highly recommended.
Customer recommends this business
Excellent service from a professional company
They quickly came to look at my conservatory which had sprung a leak, provided a very reasonable quote and came back to fix the issue. They were punctual, very thorough and explained what my options were and what they would advise. The whole process was completely painless and I have no hesitation in using them again -in fact I will be using them again in the summer to carry out maintenance on my conservatory.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Professional Service
Professional and friendly service. The guys fixed a jammed tilt and slide patio door being careful of our home and placing dust sheets in the work area. They turned up on time and supplied a 12 month warranty. I would definitely recommend the company.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 4 / 5
Reliable and friendly.
Nigel turned up on time and him and his son fixed our broken window. They were both very efficient and did the job well. They even took their shoes off when they came in the house! Highly recommend them!
Friendly and efficient.
Was on time and efficient and went out his way to get our bungalow secure. He sourced a new lock where the original company could not help.
Very pleased
Nigel and Adam kept very promptly to their appointments and undertook the glaze window replacements and fixed the locks in a professional and friendly manner. We are very pleased.
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 25 Jun 2026
Source-listed gallery
3 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
After.jpg
Before.jpg
From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Friday
- 9am–6pm
- Saturday
- 9am–1pm
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Herts & Essex Window Doctor is a small family run company based in Stansted. We have a strong focus on always providing our customers with an honest, personal and reliable service. We cover areas across the north Essex, ensuring that windows are repaired NOT replaced! There is a common misconception that cracked windows, broken hinges or misted windows are an indication that the unit needs to be completely replaced. We can assure you that this is not the case! With a vast knowledge of double glazing, we confidently say that we have a solution for a majority of problems with your double glazed units. We can save your time, money and effort by simply amended a problem with your window, rather go through the time consuming procedure of choosing, removing and replacing your current units.
Services they list
Double glazing repairsDouble glazing repairConservatory repairsreplacement of sealed units
Listed on public sources or the business's own website; check directly that they cover your job before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab) · Facebook (opens in new tab)
- Experience they state: over 35 years
- Areas served: Essex
- Good to know: Free quotes · Family-run
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Be wary of high-pressure 'today-only' discounts and a salesperson who won't leave. A reputable window or door firm gives you a written, itemised quote you can take away and compare against others.
Never pay the full price up front; a modest deposit with the balance on completion is normal. Ask what deposit protection or insurance-backed guarantee you get if the firm stops trading before fitting.
Get the specification in writing (frame material, the glazing units and their energy rating, and any trickle vents) so you can check you got what you paid for.
Want an extra legitimacy check? Run the Cowboy Checker on Herts & Essex Window Doctor before you contact them.
Run Cowboy Checker →Good to know
Common questions about Herts & Essex Window Doctor
Is Herts & Essex Window Doctor a legitimate business?
Herts & Essex Window Doctor has 41 independent public reviews, rated 4.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Herts & Essex Window Doctor?
Herts & Essex Window Doctor has 41 public reviews, averaging 4.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Herts & Essex Window Doctor's reviews are genuine?
Herts & Essex Window Doctor's 41 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Herts & Essex Window Doctor qualified and accredited?
We hold 1 independently sourced credential for Herts & Essex Window Doctor, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
What does Herts & Essex Window Doctor specialise in?
Herts & Essex Window Doctor lists specialist services including Double glazing repairs, Double glazing repair, Conservatory repairs, replacement of sealed units. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does Herts & Essex Window Doctor cover?
They state on their own website that they cover Essex. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
How long has Herts & Essex Window Doctor been trading?
Herts & Essex Window Doctor has been reviewed on public sources since 2015.