Public evidence profile · Checked June 2026

Hinson Custom Made Timber Products

Window / door fitterMilton Keynes4.920 reviews · 1 independent public source
Credentials & registries
Which? Trusted Traders

Newest review we found is from February 2024.

No Trust Score yet

  • Rated 4.9 from 20 reviews
  • 1 credential shown

Newest review February 2024

Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.

Reviews · public evidence

What customers say

These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.9out of 5
20 reviews in public evidenceReviewed on public review sources since 2016Most recent review
Customers often mention
  • Quality of workMentioned in 40% of reviews we've read
  • ProfessionalMentioned in 30% of reviews we've read
  • Tidy & cleanMentioned in 25% of reviews we've read

Based on the 2 reviews with a star rating

5 stars2
4 stars0
3 stars0
2 stars0
1 star0
Where these reviews are published
  • Which? Trusted Traders20 reviews · 4.9 avg

Detailed reviews

Customer in Buckinghamshire
Customer recommends this business

High Quality Products and Professional fitting

Chris , Sean and Scott of Hinsons constructed, painted and installed four corded Sash windows together with a toilet window. The quality of the windows are very good with traditional brass catches, handles and pulleys. Fitting involved the removal of 125 year old sash windows, install of new heavy double glazed sashes and surrounding architrave. Done to a hogh standard Very happy with results and already planning to use Hinsons for the rest of house

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Northamptonshire
Customer recommends this business

Great workmanship. Very poor lead time

I've just had my front door fitted. After visiting the Hinson showroom last summer I had high expectations of the quality of the workmanship, service and the front door we'd chosen. The sixteen week quoted lead time was difficult to swallow but accepted it because the product looked good, and we respected Hinson when they said they quote realistic lead times. I'm really happy with the end result - the door is solid, looks great and meets initial expectations. The installers were superb - good, professional guys, who did a great job and cleaned up after themselves, removing all waste from site including my old PVC door. Price wise Hinson's quote was comparable to others I'd received. We were disappointed with the how long it took in the end (32 weeks from paying the deposit to fitting the door), and our expectations were poorly managed when it came to the schedule. I would advise anyone ordering to be prepared for a long wait, and take any delivery time updates with a pinch of salt. If you're prepared to wait, you're unlikely to be disappointed. Hope our door looks and works as well as it does, for years to come.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
2 / 5
Quality
5 / 5
Value
4 / 5
Customer in Warwickshire
Customer recommends this business

Hinsons bespoke wooden front door

We recently chose Hinsons to make a solid oak front door for us to replace a very faded PVC door. We found them easily using Google Maps and visited the showroom to see an example of their work, and instantly loved a door on display. The quality of the craftsmanship, the attention to detail with the finish and the quality door furniture made us want to have one made for us. The price is very competitive too, in fact a lot cheaper than a ‘timber’ (not solid oak) door from a well known nationwide window and door company. There were no compromises with our door and we got exactly what we wanted. The whole process is very straightforward and went smoothly for us and we were kept up to date with the door manufacture. We were even invited to view the door in the workshop a couple of days before fitting which was lovely to do. The fitting was expertly completed by two fitters, who were polite and swiftly installed the new door paying attention to the plaster repair around the door and the very neat mortar repair around the threshold outside. A first class job all around, and they had plenty of time to talk to us about adjusting the catch should we need to (wood will expand and contact very slightly) too. We’re over the moon with the door and wish we’d have done it ages ago, it really improves the visual appeal of the house (we have already had a compliment off our neighbour). We can thoroughly recommend Hinsons, we don’t have a single complaint.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Milton Keynes
Customer recommends this business

Excellent product, great installation

We needed to change our windows in Newport Pagnell to comply with listed building regulations, and chose to use Hinson, based in Milton Keynes, who offered us the best price for the job. The product was to be of wood construction, with single glazed panes to match neighbouring windows. There was some delay in manufacture, due to a break-in at the workshop, but once this was sorted out, the windows were constructed and installed. Communication from Hinson was good, and when the day for installation came round, the installers arrived in good time, and made a very professional job of removing the old windows and installing the new. When the old windows were removed, a few problems with the existing lead work were discovered, which the installer pointed out, and we were able to resolve - much better than to hide the problem away and leave the potential for water ingress further down the line, so I was very happy with that. After installation, the listed buildings officer at the council has approved the windows as being compliant, so again I'm very happy with that.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Milton Keynes
Customer recommends this business

Beautiful craftsmanship

We cannot praise enough the recent work carried out, the making and installation of 4 external doors and one double garage door. The doors are absolutely beautiful, made with exceptional craftsmanship. The installation was also extremely efficient and professionally done by a high skilled team. This is the third time we have had doors/windows made and fitted by this company.We have no hesitation at all in recommending them if you are after beautiful wooden doors and windows.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Read the other 15 detailed reviews on this page
Customer in Northamptonshire
Customer recommends this business

Outstanding quality and fantastic service.

I'm really happy with my Windows and doors supplied by Hinsons. They have been built to a very high standard. Service throughout was great and the installation team did a fantastic job despite the Covid restrictions. Thank you Chris and the team.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
2 / 5
Value
5 / 5
Customer in Oxfordshire
Customer recommends this business

Very Professional and Skilled

We are absolutely delighted with the new double-glazed windows made and installed for us by Hinson. As the house is listed the design requirements were very specific and we were quite anxious about the whole process, but Chris listened carefully and responded exactly to what we needed. Neighbours have commented that they "look exactly the same" which was what was required. Sean and Tebor took 2.5 days to remove the old windows and install the new ones, not a straightforward job due to the idiosyncrasies of an old property. They were professional throughout, clearly committed to producing excellent work, pleasant to deal with, efficient, tidy and quiet.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Sally in Northamptonshire
Customer recommends this business

Bespoke front door and side panels

Hinson’s carried out this work during extremely difficult COVID restrictions. Very thorough and made sure every step was dealt with and double checked. A bespoke and complicated job well done. This company will gladly return and fix any adjustments needed, which is inevitable with the materials they work with. Very pleasant family firm to deal with who take pride in what they do. Highly recommended.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Hertfordshire

Bad customer service

Hinson customer service is very poor I have emailed them half dozen times to tell them about our doorknob keep coming lose which turns out it’s not the right fitting. I was told it be sent out it’s been 2 months and nothing it’s like they are waiting for me to disappear the door frame has only have one coat paint on, all the paint is coming off where the other keys hits the door frame as opening, these people do not have any customers care at all. After you pay them they just don’t want to know.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
1 / 5
Quality
1 / 5
Value
1 / 5
Customer in Northamptonshire
Customer recommends this business

New doorway.

Beautiful new front doorway. Excellent workmanship and everything left spick and span when it as all completed.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Buckinghamshire
Customer recommends this business

A beautiful new front door

Hinson’s fitted our new front door last week, made by them from scratch to the design and specification we agreed with them. It’s been a pleasure to deal with them throughout and they have done a real craftsman’s job, with fantastic attention to detail. The fitting was also done with care and precision and we are thrilled and would definitely recommend them.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Northamptonshire
Customer recommends this business

Beautiful door

From the first time we saw the quality of the doors we were impressed. The whole job was finished to perfection and we are very happy with every aspect of Chris Hinsons work and Thomas who fitted our doors for us.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Milton Keynes
Customer recommends this business

Great work with very meticulous fitting

We had a custom front door built and fitted for us by Chris and his team at Hinson. I couldn't ask for anything more regarding the service or the quality of the work. The door is has superb craftsmanship and looks wonderful. The fitter, Tom, spent almost a full day fitting it into the existing frame along with installing all the door furniture and was meticulous in cleaning up afterwards. Highly recommended.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Milton Keynes
Customer recommends this business

French doors

Fantastic job and professionalism, highly recommended. Replaced three sets of French Doors to our design and they look and feel top quality. The quality of the construction and locking mechanism is outstanding. Thank you Chris and Tom for a great job.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Helen & Terry Barnell
Customer recommends this business

Manufacture and installation of bespoke oak French doors and glazed side panels.

Chris came originally to discuss requirements, design, advise, quote for the work and agree a schedule which was kept to throughout. Any subsequent requests/queries were answered promptly, largely by email. Bespoke oak woodwork was of excellent quality – everything we’d asked for, beautifully finished with attention to detail and on time. Installation by Chris and Thomas was organised, careful and professional, with all finishing off carried out to a high standard. They took away old doors etc. for disposal leaving the site clear and clean. Highly professional throughout. Budget exactly as agreed. Excellent communication throughout. All paperwork well organised and presented. Both Chris and Thomas were a pleasure to deal with. We would highly recommend them without reservation and will certainly use them again.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Buckinghamshire
Customer recommends this business

Bespoke front door & windows

Hinson have given us first class service from start to finish! Chris is highly professional, and gave us quotes for replacing our front door and windows, which were to be in keeping with our old house. The end product was beyond our expectations! Many thanks to Thomas, who did amazing job removing the old, and fitting the new. He left us with a clean & tidy house each day, and the finish that he provided was excellent. He is a true craftsman, and rightly proud of his work! We would, and have recommended Hinson to friends and neighbours and will certainly use them again!

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Customer in Bedford
Customer recommends this business

Bespoke Front Doors

The workmanship was excellent. The workmen fitting the doors were polite and tidy and cleared up after themselves. We did wait some time for our Bespoke doors, but this is probably due to the fact that the company are very busy. They were definitely worth waiting for. Would recommend.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
David Preston
Customer recommends this business

Bi-fold doors and replacement windows in hardwood

One day on premises to replace an aluminium patio door with a bespoke hardwood bi-fold door and to replace two sets of windows in dining room and kitchen. Work all to schedule and the invoicing exactly as per quotation. Completed work of a high standard and in the agreed finishes. Much admired by neighbours and visitors.

Work completed:

Scores listed by Which? Trusted Traders
Customer Service
5 / 5
Quality
5 / 5
Value
5 / 5
Which? Consumer, Buckingshire5.0 / 5 ·

Replacement of front door

Bespoke door as it was curved. Excellent work done and we gets lots of compliment on our door. Had no problems since the installation and work was completed on time and to quote

Which? Trusted Traders
Which? Trusted Traders Consumer4.7 / 5 ·

Installed two bespoke doors

Absolutely happy, they are brilliant and are perfectionists. The work was complete all to schedule and to the inital quote. 100% would reccommend them and will use for future work

Which? Trusted Traders
Local context

Rated 4.9, in line with the local average for window / door fitters in Milton Keynes

Across 18 window / door fitters in Milton Keynes, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.

From customer reviews

What customers consistently say

Recurring themes from 20 customer reviews on Which? Trusted Traders.

Customers mention transparent pricing: Work all to schedule and the invoicing exactly as per quotation. · Which? Trusted Traders, 20 Oct 2017

Respectful and tidy in your home: They were professional throughout, clearly committed to producing excellent work, pleasant to deal with, efficient, tidy and quiet. · Which? Trusted Traders, 14 Jun 2021

Reviewers confirm: Finished on schedule. Chris came originally to discuss requirements, design, advise, quote for the work and agree a schedule which was kept to throughout. · Which? Trusted Traders, 15 Feb 2020

Reliable and punctualQuoted from 3 reviews

the installers arrived in good time, and made a very professional job of removing the old windows and installing the new. · Which? Trusted Traders, 19 May 2022

Chris came originally to discuss requirements, design, advise, quote for the work and agree a schedule which was kept to throughout. · Which? Trusted Traders, 15 Feb 2020

Work all to schedule and the invoicing exactly as per quotation. · Which? Trusted Traders, 20 Oct 2017

Quality of the workQuoted from 3 reviews

The doors are absolutely beautiful, made with exceptional craftsmanship. · Which? Trusted Traders, 22 Jan 2022

they have done a real craftsman’s job, with fantastic attention to detail. · Which? Trusted Traders, 15 Oct 2020

The door is has superb craftsmanship and looks wonderful. · Which? Trusted Traders, 13 Jul 2020

Credentials and associations

Credentials and memberships

1

These credentials and memberships are attributed to named public sources. Check the source before relying on them.

Source-listed gallery

Photos listed on Which? Trusted Traders

15 photos

These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.

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From Which? Trusted Traders

Opening hours

The hours this business publishes online, handy for knowing when to call. Confirm before you set off.

Monday–Friday
8am–5pm
Sources

Where this information comes from

1 named public source

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Public evidence last checked June 2026

About

Bespoke timber windows and doors, handcrafted in Milton Keynes. Hinson Custom Made is a specialist manufacturer of bespoke timber windows, doors based in Milton Keynes and established since 1984. We combine traditional craftsmanship with modern machining techniques to deliver products that are built to last and tailored to each project. From contemporary new builds to heritage and listed buildings , our work is designed around your property’s character and performance needs. Every item is carefully crafted using sustainably sourced hardwoods, softwoods and Accoya, with a focus on durability, precision, and finish.

Services they list

Timber doorsBi-fold doorsPatio doorsTimber windowsStained glassSash windows

Listed on public sources or the business's own website; check directly that they cover your job before you book.

What this business says about itself
From their own website

What this business says about itself

See their work: Instagram (opens in new tab) · Facebook (opens in new tab)

  • Guarantee: guaranteed service life of up to 50 years
  • Experience they state: over 40 years
  • Areas served: Buckinghamshire
  • Brands they work with: Accoya
  • Good to know: Family-run

Accreditations it displays. Confirm each is current on the official register before you hire:

These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.

Independent checks

About this business

How long they've really been tradingThey state they've been established since 1984, but the earliest independent source we can find is 2016. Worth asking them about the gap.
They say, established1984First public review2016
Your own checks

What to check before you hire

Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Be wary of high-pressure 'today-only' discounts and a salesperson who won't leave. A reputable window or door firm gives you a written, itemised quote you can take away and compare against others.
Never pay the full price up front; a modest deposit with the balance on completion is normal. Ask what deposit protection or insurance-backed guarantee you get if the firm stops trading before fitting.
Get the specification in writing (frame material, the glazing units and their energy rating, and any trickle vents) so you can check you got what you paid for.

Want an extra legitimacy check? Run the Cowboy Checker on Hinson Custom Made Timber Products before you contact them.

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Good to know

Common questions about Hinson Custom Made Timber Products

Is Hinson Custom Made Timber Products a legitimate business?

Hinson Custom Made Timber Products has 20 independent public reviews, rated 4.9 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about Hinson Custom Made Timber Products?

Hinson Custom Made Timber Products has 20 public reviews, averaging 4.9 out of 5. You can read the individual reviews and where each came from in the reviews section above.

How do I know Hinson Custom Made Timber Products' reviews are genuine?

Hinson Custom Made Timber Products' 20 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Is Hinson Custom Made Timber Products qualified and accredited?

We hold 1 independently sourced credential for Hinson Custom Made Timber Products, including Which? Trusted Traders. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Traders is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.

Does Hinson Custom Made Timber Products guarantee their work?

They state on their own website that guaranteed service life of up to 50 years. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.

What does Hinson Custom Made Timber Products specialise in?

Hinson Custom Made Timber Products lists specialist services including Timber doors, Bi-fold doors, Patio doors, Timber windows, Stained glass, Sash windows. If your job is one of these, look for it in their listed services or ask them to confirm for your project.

What areas does Hinson Custom Made Timber Products cover?

They state on their own website that they cover Buckinghamshire. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.

How long has Hinson Custom Made Timber Products been trading?

Hinson Custom Made Timber Products has been reviewed on public sources since 2016.