We were recommended to House of Surrey for replacement wood effect windows. The whole process from Ray quoting , survey and Chris and David fitting was truly professional. Our every whim was taken on board with ease. I thoroughly recommend anyone to use House of Surrey. Thank you all.
Public evidence profile
House of Surrey Limited
No Trust Score yet
- Rated 4.1 from 609 reviews
Newest review July 2025
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.1out of 5
How Checkatrade customers rate them (out of 5)
Reliability5.0
Communication5.0
Quality of work5.0
Where these reviews are published
- Checkatrade609 reviews · 4.1 avg
Detailed reviews
These are the individual reviews we hold for House of Surrey Limited, including the highlights above. The 609 headline total is the review volume reported across public review sources.
I am delighted with the installation of my window and aluminium glazed sliding doors. The quality of the products is excellent and Jim and Jack worked tirelessly with the installation, leaving my house and garden spotless after the work. The internal and external finishes where the window and doors meet the structure are excellent too, and I received my Fensa certificate and guarantees shortly afterwards.
The work was carried out to a good standard 3 MONTHS after reporting the problem. Staff shortages were blamed, but the customer service was virtually non-existant. I was told repeatedly to just wait and they would eventually get back to me. We had given up and booked a different company to repair it when they finally rang. Gerry, who was efficient and friendly, carried out the work. Some customers waited all summer to have windows they couldn't CLOSE repaired. Although we sweltered, at least we could keep the rain out and the house secure. After-sales service was terrible, very stressful.
Sources
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About
Windows / doors / conservatories in Shepperton, Surrey.
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Common questions about House of Surrey Limited
Is House of Surrey Limited a legitimate business?
House of Surrey Limited has 609 independent public reviews, rated 4.1 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about House of Surrey Limited?
House of Surrey Limited has 609 public reviews, averaging 4.1 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How is House of Surrey Limited rated on reliability and quality?
On Checkatrade, customers rate House of Surrey Limited by category: Reliability 5.0 out of 5, Communication 5.0 out of 5, Quality of work 5.0 out of 5. These are per-category scores from real published reviews. They show where House of Surrey Limited is strongest, not just the overall average.
How do I know House of Surrey Limited's reviews are genuine?
House of Surrey Limited's 609 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
How long has House of Surrey Limited been trading?
House of Surrey Limited has been reviewed on public sources since 2022.