Justin Bucknell Electrical Limited

I engaged them to replace a bathroom extractor fan in our roof space. The electrician who visited found issues with the venting of the original install and could not do the work in the time allocated. The company treated his visit as reconnaissance to establish what it would take to put things right and did not charge for this initial callout. They re-quoted and two men came to do the work on the agreed date. They proved thorough but quick, completing the work within the allotted slot. They also identified an issue with the earthing under the kitchen sink and completed the fix without additional charge. All company employees proved to be courteous, professional and understanding of my needs whether quoting, arranging visit dates or carrying out the work. I also feel confident that, where they found issues, these have been corrected and this peace of mind is worth every penny of what they charged me. While this was my first time using this firm I cannot now imagine going anywhere else when I next need an electrician.

Justin was prompt in his replies and in hisfirst visit, he sent his estimate very promptly. He seemed like someone who knew what he was doing. The electricians did a complete rewire of the house which is large and complicated. It took about as long as predicted there were a few days when they had to complete other jobs. It was done on budget. The electricians were polite pleasant and respectful and tried hard to make as little disruption to our lives as possible. They cleaned up at the end of each day leaving the house in a useable state. Messages were responded to promptly.

Adam arrived on time and completed the installation of my Zappi car charger within 2 hours. He explained how it worked and left the work area clean and tidy. I am very pleased with the work.

I reached out to Justin Bucknell after finding them online, as moved into my new home and needed a EV charger fitted and a quote for some other work too. I was promptly contacted and had excellent communication from the office team and before I knew it, I had Adam over to come assess the work needed and about a week later Jamie to install the EV charger. The diligence, craftsmanship and customer service from Justin Bucknell is nothing short of fantastic. I will be getting all my work done by this team in the future!

We needed a major electrical refurbishment and new lighting after 25 years. We found Justin Bucknell Electrical via Which Trusted Traders and they lived up to their reputations in all respects. Despite the work happening at short notice during holidays, everybody was on time and very helpful and responsive to our questions & suggestions. We had to make quite a few changes as we went along and the quoting/invoicing was prompt, efficient and fair. The work itself was done to a very high standard and it's great having everything working as it should. The electricians were very tidy and a pleasure to have around.

The quote process was very smooth and quick via video conferencing. The work was completed to time and Max did a good job and was very tidy which is always appreciated.

I decided to use JBE because of their good reviews. I don't love writing bad reviews, but from my own personal experience I wouldn't use them again, and therefore feel like this review is necessary. Long story short, I had a fault somewhere in my house that kept tripping the fuse box. I would say my experience started off really well - they organised to come see me quickly which was great, but then they never found the fault (despite looking for quite a long time), the fix they tried actually made things worse, and I had to pay another electrician to come undo what they did, and find / fix the fault. The other electrician found the fault in less than an hour, and fixed everything in an hour and a half (including a trip to the shops). In addition to the issues with the actual fault finding, JBE also sent out a different electrician to look at the fault to the one they sent out to fix it, which I am sure added to the issues. Both electricians had to leave early (and not because they had to go to a different job, one of them was going off on holiday and had to 'sort out his van' - it was about 9.30 am, he *was* on holiday from the next day, but wasn't travelling anywhere). And finally, when the invoice eventually came to me, it also came with a slightly angry note saying it was overdue, despite the fact I had never been sent it before. A lot of people seem to have had a good experience, so maybe I just got unlucky, but I won't be using them again.

I have entered a date for the ‘Work Completed ‘because I am unable to complete the review without doing so BUT: it was not completed by Bucknell. They attended my home on June 14 2023 I was taking delivery of a new Electric Vehicle the next day and he had assured me verbally that I would have a working charger ‘no matter what’. The work was sloppy: loose connections in the fuse box and a poorly connected wire inside the actual unit that needed a further electrician's visit a few months later because it had failed. They left debris where they had drilled and also in the back of the fridge, which they had not covered. They smoked on the premises, filled the house with the smell and left butts in the drive. Having taken twice as long as he stated during the survey, they downed tools at 17:00 and refused to return unless I paid extra. They claimed I needed an Earth for the boiler [In unnecessarily fiddling about with it we found we had no hot water afterwards & a broken panel in the kitchen] but I have since been told by more than one professional electrician and a surveyor there was no regulatory necessity for this. Indeed there had already been an EV Charger fitted by the previous owners of the property. When I tried to complain he became very unpleasant and this has now dragged on for over a year. I wish I had never heard the name Justin Bucknell and, in my opinion, people, especially vulnerable or pensioners, should think carefully before considering employing him.