“Good work completed thoroughly. Pleased with the result. House is now secure.”
Public evidence profile · Checked June 2026
Locktec Security Group
Credentials & registries
2 credentials shown
No Trust Score yet
- 1,159 reviews across 3 review sources, rated 5.0 where a rating is published
- 13 reviews in the last 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Checkatrade675 reviews
- TrustATrader416 reviews · 5.0 avg
- Which? Trusted Traders68 reviews · 5.0 avg
Highlights
“I approached Locktec in order to get me out of a position where I was very unhappy with my current security provider. I was impressed that I was recommended to stay with my current supplier to save money but they would be happy to help should I decide to go with Locktec. I decided to ask Locktec to do the work (on a BPT system) and they carried it out with courtesy , patience and efficiency given that the wiring was a bit of a mess and some of what used to work had stopped doing so. It is such a relief to be able to call on a business that can manage my security system's needs with no fuss and”
“I’ve been a Locktec customer for 26 years (alarm) and 6 years (CCTV). Their service is consistently excellent: they upgraded our gate entry to a smooth mobile app, replace locks to meet security standards, and service equipment twice yearly. They’re reliably available for emergencies, answering by phone and usually onsite within an hour, even at night. Their charges are reasonable and often cheaper than local or online competitors. I highly recommend Locktec for professional, responsive, and good-value security services.”
Detailed reviews
These are the individual reviews we hold for Locktec Security Group, including the highlights above. The 1,159 headline total is the review volume reported across public review sources.
I have been very lucky to find locktec security system,spoke to Debbie who is very knowledgeable, offer good value for money and service. They have just upgraded my home alarm and set me up with the latest app to operate the system. They always provide excellent advice giving me peace of mind & thanks to Jack cook was very patient and helpful explaining the system & how the app works after installing the new system, highly recommend them no pushy sales ,just pure understanding of customer needs .many thanks Karim family
Debbie in sales and Glen during installation were expert and professional and above all friendly. I really enjoyed dealing with them at all stages. The alarm implementation itself was great and a minimum of fuss and appears to be working really well. I couldn't be more pleased.
As always excellent service from polite, friendly and experienced staff, cannot fault them
Locktec changed all our batteries for us , phoned up Monday and Debbie in the office fixed a slot for the next day so quick ! Adam came and was quick and throughly explained the panel again to lock and unlock as I use my key fob! I had trouble with my app a couple of day later and Debbie got him to come and sort it for me the same day I phoned. So pleased with how quickly and efficient this company are. Highly recommend them to anyone wishing to have alarms, lights or cameras fitted and any other work they do.
Verified by Checkatrade
We had burglar alarms and a motion sensor fitted into our home. The team were great and quick to solve all our problems. Would highly recommend :)
Read the other 10 detailed reviews on this pageShow fewer reviews
Verified by Checkatrade
Locktec Security Group were brilliant from start to finish. Great communication from Julian throughout the whole process. Residents are extremely happy with their newly installed security doors. Thank you once again, and highly recommend
Verified by Checkatrade
Excellent service, very efficient and tidy. They went above and beyond to ensure everything was done as planned. Would definitely recommend Locktec.
Julian and his entire team are professionals. This is what good looks like when it comes to service. I called Locktec has I had a old alarm system with issue. Got some really practical advice, no up selling, no pushy sales that I must buy now!! when it came to installation, they were great - onetime, cleaned up after themselves and actually spent time doing a security review and made sure I understood exactly how to get the best out of the new alarm. Overall I rate 10 out of 10. The aftercare service, when we had a query was very response too. So good I got them to install at my mums too!
Verified by Checkatrade
Very clean and quick installation. Place was left clean too. Very happy with the whole install. Thank you!
Verified by Checkatrade
I had CCTV fitted the Friday - much quicker than expected and it works perfectly, exactly as explained. Alarms on the Monday. Very friendly and helpful, they cleared up after themselves, and explained how everything worked. I thought I would need to move lots of things but no, they moved what they needed to and put it back afterwards. I can view the CCTV on an app on my 'phone - fab - as well as on my TV. I can also operate the alarm on my 'phone as well as by the keypad or with key fobs. I like having the different options, especially as I have a cat sitter who comes in when I'm away.
Customer recommends this business
Efficient, friendly, what else do you want?
I had CCTV fitted on Friday - much quicker than expected and it works perfectly, exactly as explained. Alarms today. Very friendly and helpful, they cleared up after themselves, and explained how everything worked. I thought I would need to move lots of things but no, they moved what they needed to and put it back afterwards. I’m very satisfied, thank you.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Fantastic company with excellent quality of service. We have had both our house alarm and CCTV installed with Locktec. Easy to get hold of on the phone and obtain advice (Debbie is very helpful, knowledgeable and generous with her time). Easy to book in visits and clear communication in the run up to appointments with estimated time of arrival. Their engineers are excellent - they turn up on time, are very professional, knowledgeable and efficient. For all of my visits they have taken the time to explain the systems/CCTV and alarm interfaces to me
Verified by Checkatrade
I contacted Locktec to fix our Alarm, but this turned out to an uneconomical repair. As they we so friendly and efficient we decided to have a new alarm system. They sent us a very detailed quote which we accepted, and their engineer Glen, came and fitted the Alarm and gave us clear and concise instructions on how to use it. We are very pleased with our Alarm and the service we've received from Locktec has been absolutely excellent - we would highly recommend them.
Verified by Checkatrade
The engineer arrived promptly, and was very clean and tidy. He clearly explained how to use the new system, and went through all the paperwork he was leaving with me for it. I had chosen this company on recommendation by my neighbours, and am very happy with the work and backup support if needed.
Verified by Checkatrade
Locktec Security are a local business and very professional from quote to install. We had an aged system that was decommissioned and the replacement was installed in less than a day. The alarm engineer was very knowledgeable and took time to explain how to best use the system once installed. 100% recommend using this company.
Local context
Rated 5.0, above the local average for security systems / cctv in Ilford
Across 6 security systems / cctv in Ilford, the typical rating is 4.4 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews across 3 review sources.
Customers who keep coming back: “Our second time using Locktec and we would highly recommend Julian and his team.” · Checkatrade, 30 Oct 2023
Respectful and tidy in your home: “Very friendly and helpful, they cleared up after themselves” · Which? Trusted Traders, 2 Jun 2025
“Their engineers are excellent - they turn up on time” · Checkatrade, 30 May 2025
“The engineer arrived promptly, and was very clean and tidy.” · Checkatrade, 28 Apr 2025
“the engineers Jack and James were on time, very polite and courteous and very tidy.” · Checkatrade, 9 Feb 2024
“Great all-round experience - v professional and high quality work” · Checkatrade, 15 Nov 2024
“Excellent workmanship, left no mess/ rubbish” · Checkatrade, 10 Jul 2024
“The quality is top notch throughout with well designed equipment” · Checkatrade, 28 Nov 2022
“Great communication from Julian throughout the whole process.” · Checkatrade, 2 Oct 2025
“Debbie in the office was fantastic, offering all the information and taking time to discuss my different options.” · Checkatrade, 16 Sept 2024
Credentials and associations
2Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 25 Jun 2026
- Source checked
- 26 Jun 2026
Source-listed gallery
14 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
Videx Digital Video with Monitor.jpg
Paxton Fob reader.jpg
Smart App alarm feature.jpg
Risco Video Door Bell.jpg
PIR Camera.jpg
Risco touch screen keypad
Locksmith.jpg
From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Friday
- 9am–5pm
Sources
3 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked June 2026
About
Locktec Security Group has been vetted and approved by TrustATrader. Covering Ilford and the surrounding areas
Services they list
Alarm ResponseBurglar Alarm - InstallationBurglar Alarm - Supply & InstallationBurglar Alarm - Supply OnlyBurglar Alarm ServicingCCTV - InstallationCCTV - Supply & InstallationGate AutomationIntercom Entry SystemsIntruder AlarmsSecurity AssessmentSecurity Solutions / Access Control
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Ilford
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
- Emergency availability: 24/7
- Guarantee: Guaranteed outstanding Customer Services and after sales support
- Areas served: London, Essex, Hertfordshire
- Good to know: Free quotes · Design service
- VAT number they state: GB 184676856 · check on the HMRC VAT checker (opens in new tab)
Accreditations it displays. Confirm each is current on the official register before you hire:
- Checkatrade · verify (opens in new tab)
- SSAIB (Security Systems and Alarms Inspection Board) · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Independent checks
About this business
How long they've really been tradingOperating since at least 2013 (13 years), according to an independent source, not just their own word.
Website online since2001First public review2013
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Look for consistent reviews across several named sources, not one polished profile.
Check any credential evidence, and that the business details independently check out.
Get a written quote and keep guarantee, insurance and payment terms in writing.
Want an extra legitimacy check? Run the Cowboy Checker on Locktec Security Group before you contact them.
Run Cowboy Checker →Good to know
Common questions about Locktec Security Group
Is Locktec Security Group a legitimate business?
Locktec Security Group has 1,159 independent public reviews, rated 5 out of 5, gathered and cross-checked across 3 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Locktec Security Group?
Locktec Security Group has 1,159 public reviews, averaging 5 out of 5, gathered across 3 review sources, 2 of which publish a rating. You can read the individual reviews and where each came from in the reviews section above.
How do I know Locktec Security Group's reviews are genuine?
Locktec Security Group's 1,159 public reviews are gathered and cross-checked across 3 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Locktec Security Group had recent public reviews?
Locktec Security Group has 13 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Locktec Security Group qualified and accredited?
We hold 2 independently sourced credentials for Locktec Security Group, including Which? Trusted Traders, TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Traders is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
Does Locktec Security Group guarantee their work?
They state on their own website that guaranteed outstanding Customer Services and after sales support. This is the business's own statement on their website, not something we have independently checked. Get the terms in writing before you agree to the job.
What does Locktec Security Group specialise in?
Locktec Security Group lists specialist services including Alarm Response, Burglar Alarm - Installation, Burglar Alarm - Supply & Installation, Burglar Alarm - Supply Only, Burglar Alarm Servicing, CCTV - Installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does Locktec Security Group cover?
They state on their own website that they cover London, Essex, Hertfordshire. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
When was Locktec Security Group's website registered?
Locktec Security Group's website has been online since 2001, according to the public domain registry. This dates the website, not necessarily when the business began trading.