“From start to finish Lucking we're brilliant. We had a slight issue as our mains water supply is join with our neighbour and could only be accessed on their property. Lucking were happy to discuss all aspects with us both, kept all parties in the loop for scheduling and progress. Their work ethic is fab, got stuck in, when the task got difficult they kept going even when it was getting damp and dark. Our water supply was reinstated, we now have all plastic pipes and the worry of lead leakage into our water is totally gone.”
Public evidence profile
Lucking Utility Services Limited
Credentials & registries
TrustATrader Approved
No Trust Score yet
- Rated 4.9 from 281 reviews across 2 review sources
- 10 reviews in the last 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public sources below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.9out of 5
Customers often mention
Where these reviews are published
- Checkatrade244 reviews · 4.9 avg
- TrustATrader37 reviews · 4.8 avg
Highlights
“The 2 Danny's attended my property on 31st October to carry out a lead replacement and fit an internal stopcock that was accessible. I was advised to have this done as I'm installing laminate flooring and didn't want potential problems at a later date. Both guys arrived on site early and got straight on with work and were even digging and moling in the heavy rain! The job went very smoothly for them and the stopcock and check valve are easily accessible in my under stairs cupboard. Both Danny's took great pride in their work and I would highly recommend Lucking Utility Services”
“After realising we had a water leak of which was not visible work was done by our water company only to be told the leak is on our property. Luckings Utility Services were contacted. A video was requested of the new pipe run and photos were taken of where our existing Stop Cock was. A Quotation was sent to me of which we accepted. On the day the repair was booked in for 3 very politie men turned up at my property. With first impressions over I felt at rest, all 3 men worked through out the day even in persistent Rain. Job done All clean Thankyou to Danny,Danny and Jonny Thanks Luckings.”
Detailed reviews
These are the individual reviews we hold for Lucking Utility Services Limited, including the highlights above. The 281 headline total is the review volume reported across public review sources.
Lucking provided a great service, going above and beyond. We replaced a lead pipe from our new property to the road and moved our stopclock. Would recommend.
Verified by Checkatrade
I found Lucking services staff very helpful and courteous . They fan a French water pipe under my home . I had daily updates on the progress of the work which was very helpful I would highly recommend recommend this company for any major and minor burst water pipe issues
Verified by Checkatrade
The makings of a good company is how they deal with complications. Williams team are lovely and on the face of it did a good job in replacing our lead pipe. Unfortunately their initial survey nor main work picked up that there was a main pipe connection to our external tap that was cut during the works. Hence, after querying this disconnection, instead of discussing how this could be addressed and coming to a suitable arrangement given the unexpected circumstances, William instead issued the invoice and threatened a debt collection process if we didn’t pay within 4 days.
Verified by Checkatrade
I don't normally leave reviews but I'm so angry about the service we've received from Lucking. After initial conversations I felt assured that despite the high cost they would source the leak in our house quickly and with expertise. This was not the case. William Lucking consistently blamed Anglian Water who have since proved the leak is not their fault. 5 months later and having spent more than £1,000 for what was essentially 2 hours work and no closer to finding the leak, we feel robbed. The owner has no interest in customer care. READ OTHER 1 STAR REVIEWS AS WELL. Seriously avoid.
Verified by Checkatrade
Great service from start to finish. I’m a bit fussy who I have in my garden and felt happy with this company. I had just had my new patio laid a few months prior to my water leak and only 2 and a bit tiles had to be lifted up which was done without breaking. Lots of mud and mess but when finished they cleaned up and you wouldn’t know they had been there.
Read the other 10 detailed reviews on this pageShow fewer reviews
Verified by Checkatrade
Initial contact with office staff efficient and friendly. Operatives arrived on date and time notified, friendly and informative. Work carried out tidily, under the job circumstances, and within timescale. Unable to access T&Cs electronically. Materials costs on invoice submitted challenged as these were twice retail prices (including overhead and profit allowances) that would be charged by the builders merchant used. Makes one wonder about the labour charges. Materials discount offered and grudgingly accepted (no 'strings' attached). Correspondence polite. Immediate payment expected.
Verified by Checkatrade
Absolutely brilliant from the first point of contact all the way until the end of the job. Bill was friendly and got the work organised so quickly for me. Guys who visited were professional and tidy. Would definitely recommend them to anyone and would 100% use again.
Lucking Utility Services were first class from start to finish. Their communication was clear throughout and the team who did the work were friendly and professional. They showed us at each stage what was being done and asked us for our decision before carrying out a small piece of additional work. They needed to remove crazy paving and part of a brick floor in the garden. This was replaced exactly as they had found it. Their work was clearly to a high standard and the report with photos showed exactly what they had done. We would highly recommend them.
Verified by Checkatrade
Lucking Utility Services were very professional and responsive at all hours and days of the week. They only wanted to please and did a great job for us, reinstating the drive/pavement and removing rubble.
Verified by Checkatrade
We had a water leak somewhere on the property, the guys come with all the gear needed, quickly located a leak in the front garden and got it all sorted with no fuss really polite guys that turned up and great communication on explaining everything to me when asked. Thanks again guys
Lucking Utility Services were first class from start to finish. They communicated well, checked with us on extras, explained at each stage of replacing our mains water pipe what was happening. They left our garden brick patio and path exactly as it had been after digging. We got a comprehensive report and follow up to assure us the work would be accepted by Thames Water. It’s a great company!
an unexpected pleasure to work with - efficient - clean - tidy and well versed in their specialist type of work. (installation of underground mains water supply)
From start to finish, Lucking Utility Services were prompt, efficient and professional throughout. They worked to the schedule, were punctual and after reinstating necessary holes they had to made, they also removed all surplus materials and rubbish.
Completed an online request for a quote to replace our water supply pipe. Received a call back from them within an hour, to discuss what what we required. Quote received in 3 days of sending them photos and video of our property and the route for the new pipe. I had no experience of Lucking, but was impressed with the initial contact, plus they didn't ask for payment upfront. The price was competitive to other quotes, so a date and time was agreed with them. They arrived as agreed and the job was completed in two days as quoted, with no fuss and little mess. The guys worked very hard with out complaint, especially as there were some very challenging ground conditions.
Verified by Checkatrade
We needed urgent service as our lead mains water pipe had burst for the third time in the last couple of years, and there was no way of us repairing it this time, now needed to replace all of lead pipe , we then contacted a few companies and Luckings came straight back and fitted us in for the next day! we were a bit apprehensive as we were doing this so quickly but needed to be done.Matthew and his work colleague arrived first thing in morning carried out a great job, very professional and polite, dug two small trenches in my new cobbled drive and replaced pipe and put cobbles back.great work
Local context
Rated 4.9, in line with the local average for plumbers in Colchester
Across 81 plumbers in Colchester, the typical rating is 5.0 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
From customer reviews
What customers consistently say
Recurring themes from 150 customer reviews across 2 review sources.
Respectful and tidy in your home: “an unexpected pleasure to work with - efficient - clean - tidy and well versed in their specialist type of work.” · TrustATrader, 8 May 2025
Reviewers confirm: Finished on schedule. “They worked to the schedule, were punctual and after reinstating necessary holes they had to made, they also removed all surplus materials and rubbish.” · TrustATrader, 6 May 2025
“kept all parties in the loop for scheduling and progress.” · Checkatrade, 6 Nov 2025
“Their communication was clear throughout and the team who did the work were friendly and professional.” · Checkatrade, 23 May 2025
“keeping me and my neighbour updated all the time” · TrustATrader, 6 Feb 2024
“Operatives arrived on date and time notified, friendly and informative.” · Checkatrade, 15 Jun 2025
“They worked to the schedule, were punctual” · TrustATrader, 6 May 2025
“the lucking utility services team turned up on time with a detailed survey of the route they need to undertake” · TrustATrader, 6 Feb 2024
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 26 Jun 2026
Sources
3 named public sourcesWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Business and public registers
Check dates vary by source. Where we hold a date, the check shows it.
About
Lucking Utility Services Limited has been vetted and approved by TrustATrader. Covering London, South East & East Anglia
Services they list
Water Supply Pipe Repairs
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Essex
The areas they list covering on a public directory; confirm they cover your address before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab) · Instagram (opens in new tab) · Facebook (opens in new tab)
- Good to know: Family-run
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Completed work
6 photosPhotos listed as completed work
These photos were listed as completed work by the business or a public source. They do not verify workmanship.
Independent checks
About this business
How long they've really been tradingOperating since at least 2017 (9 years), according to an independent source, not just their own word.
First public review2017Website online since2017
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Lucking Utility Services Limited before you contact them.
Run Cowboy Checker →Good to know
Common questions about Lucking Utility Services Limited
Is Lucking Utility Services Limited a legitimate business?
Lucking Utility Services Limited has 281 independent public reviews, rated 4.9 out of 5, gathered and cross-checked across 2 review sources. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Lucking Utility Services Limited?
Lucking Utility Services Limited has 281 public reviews, averaging 4.9 out of 5, gathered across 2 review sources. You can read the individual reviews and where each came from in the reviews section above.
How do I know Lucking Utility Services Limited's reviews are genuine?
Lucking Utility Services Limited's 281 public reviews are gathered and cross-checked across 2 review sources. Reviews spread across several review sources are harder to fake than a single polished page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Lucking Utility Services Limited had recent public reviews?
Lucking Utility Services Limited has 10 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
Is Lucking Utility Services Limited qualified and accredited?
We hold 1 independently sourced credential for Lucking Utility Services Limited, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.
What does Lucking Utility Services Limited specialise in?
Lucking Utility Services Limited lists specialist services including Water Supply Pipe Repairs. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
When was Lucking Utility Services Limited's website registered?
Lucking Utility Services Limited's website has been online since 2017, according to the public domain registry. This dates the website, not necessarily when the business began trading.