M D Joinery (Southport) Ltd

Have had windows & doors fitted by M&D No hard sell, quality product, professional approach & great aftersales

I purchased a set of double porch doors for my house and despite assurances from the owner of MD Joinery that they could deliver my exact requirements and from a member of the owners family who came to measure the sizes (twice) MD Joinery fitted a door that stuck on my carpet. To their credit MD Joinery were prompt to respond when I complained and adjusted the door to its maximum tolerance (+4mm) but wanted to leave (job done) when the door was still catching the carpet. They offered to buy me a new thinner carpet or "rip out" the door frame and re position it with a sill at a higher level or £90 discount on a £1390 bill. Re-positioning the frame which was securely sealed would have created more mess and left me with a worse finish. The discount offered was a joke so I asked if they could ask the owner to contact me about the problem. They refused to involve the owner in the process and I eventually settled on a discount of £190. However my biggest concern was the pressure applied on me to accept a deal with them at the time or they would send a team to "rip out" the door. When accepting the discount I made it clear that I am not a satisfied customer and that is why I leave this feedback.

The promises of a perfect product and installation fell at the last hurdle when their installation employee (of 30 years) decided it was unnecessary to fit a load bearing support correctly and then after I alerted them to the problem they sent the same person back to implement a bodged repair to correct the error, then to make matters worse their rep never bothered to keep their promise to call later that day so I wasted my time waiting for them.

They fitted 1 new double glazed bedroom window and several replacement units for misted up double glazed windows. Excellent efficient fitting. Polite and cleared up. Aftercare was also excellent. They came out immediately to sort a minor problem. I would use them again and recommend them.

New front door fitted today Paul and Johnathan arrived early very pleasant and polite. Explained everything right throughout the job were clean tidy very hard working and they know the job inside out. Would recommend the firm. A job well done.

A leaking 3 part conservatory roof requiring replacement. M D Joinery were helpful in responding to a request for help and were very thorough in their assessment, advice on what was required, preparation of the job and its execution. Mr Durkin attended regularly throughout the week to ensure satisfactory progress. The staff, particularly Paul, Johnny and Carne were friendly, helpful, respectful, obliging and efficient throughout the project which was completed on time.

This review is not about the workmanship which was good. It about a complaint to my carpet which was left scuffed. I contacted MD windows about this matter and Mike called to my home to have a look. He said his fitters did not cause the fault as they worked outside. But they had to step inside to fit the plastic trims to fit the door surround. I had put a cover over the carpet but I did see them inside when I looked through the door. I am sure that they cut the trim to size on the inside because I saw work tools on the carpet. To say I am very disappointed with Mike's response, as no way would I damage my own carpet. We were going to ask MD windows to replace further outside doors but now I would have to watch them the whole time. Now I have to look for another double glazing company which I did not think I would need to.

The fitters from MD Joinery were great! They took time to protect my home whilst they carried out the installation of my new double glazing. The quality of the materials and fitting were first class and I was impressed by the way the lads tidied up after themselves. I would highly recommend MD Joinery and I would not hesitate to use this company again.