“Great professional service.Work sympathetically done and care taken to make sure we were not inconvenienced.”
Public evidence profile · Checked June 2026
MS HEATING and PLUMBING
Review quality
No reviews in 12 months
Credentials & registries
Which? Trusted Trader
Trust Score
67out of 100
How this score is worked out
Rating5.0 / 5
Review volume274
Independent sources1 independent public source
Credentials1 credential shown
How this score is made up
What customers say48.3 of 60
Independent checks10.8 of 30
Track record8 of 10
See the independent checks
- Licences and credentials0.7 of 10.1
- Ways to reach them10.1 of 10.1
- Reviewed on more than one site0 of 5.1
- Registered company details0 of 3.4
- Photos of their work0 of 0.8
- Industry recognition0 of 0.4
Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.
Trust at a glance
2 checksWhat we can verify about MS HEATING and PLUMBING
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
Review qualityNo reviews in 12 monthsSee detail →Credentials & registriesWhich? Trusted TraderSee detail →
See the full verification checklist for MS HEATING and PLUMBING →Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Customers often mention
Where these reviews are published
- Which? Trusted Traders274 reviews · 5.0 avg
Highlights
“Second time using MS heating and plumbing and dealing with Zeb. Another great job, came out to help us straight away and really friendly. Thanks!”
“Excellent work, quick, friendly, professional staff. Thanks.”
Detailed reviews
These are the individual reviews we hold for MS HEATING and PLUMBING, including the highlights above. The 274 headline total is the review volume reported across public review sources.
Customer recommends this business
Brilliant Service
Faultless service. Had a leak with my sink, and MS heating came out asap and went above and beyond to not only fix the issue at hand but resolve other issues around the sink. Would definitely recommend.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent Service
I had a leaking kitchen tap and required a new overflow and waste pipe. Zeb sent me a quote and was able to find a satisfactory date for the work to be carried out. Zeb kept me informed as to when he would arrive. Carried out the work efficiently and explained everything as he carried out the work even fixed the waste pipe so I had more cupboard space. Cleared up after himself. Very polite and professional. Well done
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Prompt and professional
Punctual and explained the work and issues arising. Very professional in work and demeanour. Would recommend
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 4 / 5
- Value
- 5 / 5
Customer recommends this business
Good Service
I had a leaking pipe, I called the company for a quote and sent him some photo's of the leak so that he could give me a quote. He sent me a quote and was able to fix the problem the following day and gave me advice on other issues. Very good and Polite Service.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Customer recommends this business
Excellent service from a family run business
An excellent service from a family run business. I needed a new boiler and they promptly provided a quote, which was emailed to me listing exactly what they would do. When I booked them in, they gave me a 30 minute slot as to when they would arrive and rang me up beforehand to confirm they were on their way. The job took two days to complete and they tidied the place up afterwards, taking the old boiler away. They explain clearly how the boiler controls operated. I was impressed by the high quality of their work and the politeness of the young lad they sent to do the work. I would strongly recommend them.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Read the other 15 detailed reviews on this pageShow fewer reviews
Customer recommends this business
One hundred percent
Zeb responded promptly to the request for a quote and took the time to explain why we would not benefit from a larger boiler than the existing boiler, thus ensuring that we did not waste money. MJ and Paul arrived at the agreed time, having phoned to confirm that they were on the way. Carpet protector was put down before starting any work, and all rubbish taken away at the end of the job. In addition, rubbish was removed as the job progressed, ensuring that disruption was kept to a minimum. MJ and Paul were extremely polite. I am extremely happy with the work done, and would recommend them to anyone.
Work completed:
Scores listed by Which? Trusted Traders
- Customer Service
- 5 / 5
- Quality
- 5 / 5
- Value
- 5 / 5
Flexible excellent service
Great professional service.Work sympathetically done and care taken to make sure we were not inconvenienced.
Really helpful and prompt.
Second time using MS heating and plumbing and dealing with Zeb. Another great job, came out to help us straight away and really friendly. Thanks!
Excellent work
Excellent work, quick, friendly, professional staff. Thanks.
On time and professional.
They replaced and replace a leak in my toilet system. They arranged a day to visit and after to do the work. They turned up on time and cleaned up after the work was complete. They were very efficient did the job well and were friendly.
Excellent!
Very good tidy and prompt. And a good price.
Excellent!
Well mannered young man. Everything went well. None stop working. Let us know what he was doing all the way.
Well mannered
This young man is well mannered and works well. Ask questions and listened to.
A pleasure!
Have used MS Heating & Plumbing for 9 years. They have always been polite and respectful of me and my home. Highly recommend.
Professional, clean and thorough.
This company serviced our Potterton boiler. They were very thorough and checked all the central heating system. The engineer was very polite and I was more than satisfied with the workmanship. I will certainly recommend them.
Professionally done.
I had to have my pipes boxed in after having my living room completely refurbished. MJ & Paul came to my home and worked tirelessly to give me the best service possible. Leaving my flat completely finished. With a very good job well done.
Prompt & professional.
Excellent service: -Quick response after leaving message & appointment sorted out quickly. -Plenty of communication about RTA. -Very polite, friendly. -Job sorted thoroughly and efficiently.
Good service
Punctual, polite engineer, carried out work in a professional manner. Highly recommend Ms Heating!
Brilliant job
As always M S Heating & Plumbing work with utmost professionalism and always clean and tidy. Well done.
New thermostat fitted.
Very nice friendly & polite. Highly recommend company & individual.
Local context
Rated 5.0, above the local average for plumbers in Birmingham
Across 231 plumbers in Birmingham, the typical rating is 4.8 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Review quality check
Review recencyReview recency
How recently this business's reviews were left, kept separate from the star rating and the number of reviews.
No reviews from the last 12 months are shown.
From customer reviews
What customers consistently say
Recurring themes from 25 customer reviews on Which? Trusted Traders.
“Punctual” · Which? Trusted Traders, 12 Nov 2023
“They turned up on time” · Which? Trusted Traders, 7 Oct 2019
“Punctual” · Which? Trusted Traders, 11 Sept 2019
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 25 Jun 2026
Source-listed gallery
13 photosPhotos listed on Which? Trusted Traders
These sources do not label every image as completed work. The gallery may include projects, people, logos or certificates, so it does not count as completed-work evidence.
kitchen-tap-installation-image3.jpg
20200121_144511_resized.jpg
20180315_225708.jpg
New Toilet Installation.jpg
central-heating-repair-Image4.jpg
Grohe - Thermostatic - Shower..jpg
Bathroom Images - 2020.jpeg
From Which? Trusted Traders
Opening hours
The hours this business publishes online, handy for knowing when to call. Confirm before you set off.
- Monday–Saturday
- 9am–6pm
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked June 2026
About
QUALITY AFFORDABLE SERVICES At MS Heating and Plumbing, we provide Quality Affordable Gas, Plumbing and Central Heating Services to our Domestic and Commercial Customers. SAME DAY REPAIR SERVICE MS Heating & Plumbing carry out all types of Plumbing, Boiler and Central Heating Repairs including New Installations. Emergency Same Day Repair Service is available at No Extra Cost. BATHROOM DESIGN & INSTALLATION EXPERTS MS Heating and Plumbing Specialise in Design & Installation of Quality Bespoke Bathrooms, Walk-in Showers and Wet Rooms. WORCESTER ACCREDITED INSTALLERS We Offer a 12 Year Guarantee on all Worcester 8000 Boilers. EXPERIENCED GAS SAFE ENGINEERS Our Engineers are Experienced, Polite and always happy to go the extra mile without any hesitation. We have Hundreds of Happy Customer Testimonials with all positive feedback. FREE QUOTE Call Your Local Trusted Experts for Free Advice or Estimate on Freephone 0808 19 29 786 or 07967 839 818
Services they list
Emergency plumbing servicesUnvented cylinder installation and maintenanceWater softener installation and maintenanceBoiler repairBoiler servicingBoiler installationGas emergenciesGas cooker installationPower flushingUnderfloor heatingRadiators and central heatingBathroom design services
Listed on public sources or the business's own website; check directly that they cover your job before you book.
What this business says about itself
From their own website
What this business says about itself
See their work: Photo gallery (opens in new tab) · Instagram (opens in new tab)
- Emergency availability: 24/7 response
- Insurance: Public Liability Insurance
- Areas served: Birmingham
- Brands they work with: Worcester Bosch
- Good to know: Free quotes · Fixed pricing
Accreditations it displays. Confirm each is current on the official register before you hire:
- Gas Safe Register · verify (opens in new tab)
- Which? Trusted Trader · verify (opens in new tab) · we hold this registration
- Checkatrade · verify (opens in new tab)
- Worcester Bosch Accredited Installer · verify (opens in new tab)
These are statements the business makes on its own website, worth confirming in writing (and on the official registers) before you hire, not independently verified by us.
Your own checks
What to check before you hire
Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on MS HEATING and PLUMBING before you contact them.
Run Cowboy Checker →Good to know
Common questions about MS HEATING and PLUMBING
Is MS HEATING and PLUMBING a legitimate business?
MS HEATING and PLUMBING has 274 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about MS HEATING and PLUMBING?
MS HEATING and PLUMBING has 274 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know MS HEATING and PLUMBING's reviews are genuine?
MS HEATING and PLUMBING's 274 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is MS HEATING and PLUMBING qualified and accredited?
We hold 1 independently sourced credential for MS HEATING and PLUMBING, including Which? Trusted Trader. Each is attributed to the body that issued it in the credentials section. For example, Which? Trusted Trader is Which? Trusted Trader: an endorsement from the consumer champion Which?, given to traders who pass its assessment process.
Is MS HEATING and PLUMBING insured?
They state on their own website that public Liability Insurance. This is the business's own statement on their website, not something we have independently checked. Ask to see a current certificate before work starts.
What does MS HEATING and PLUMBING specialise in?
MS HEATING and PLUMBING lists specialist services including Emergency plumbing services, Unvented cylinder installation and maintenance, Water softener installation and maintenance, Boiler repair, Boiler servicing, Boiler installation. If your job is one of these, look for it in their listed services or ask them to confirm for your project.
What areas does MS HEATING and PLUMBING cover?
They state on their own website that they cover Birmingham. This is the business's own statement on their website, not something we have independently checked. Confirm they cover your postcode before booking.
How long has MS HEATING and PLUMBING been trading?
MS HEATING and PLUMBING has been reviewed on public sources since 2019.
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