New taps installed in kitchen and bathroom, the latter being particularly difficult to access, quickly and efficiently. Lee was friendly and obliging, fitting the work around our schedule. Would certainly use again.
Public evidence profile
Neptune Plumbing & Heating
Emergency callout
Central Heating Repair, Plumber
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for these jobs:
- Central Heating Repair
- Plumber
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- Checkatrade192 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for Neptune Plumbing & Heating, including the highlights above. The 192 headline total is the review volume reported across public review sources.
Lee turned up as per the agreed time and was able to remove our old kitchen tap and install a new kitchen tap which we had purchased. As the new tap was one of these pull out spray taps, Lee did mention that some of the existing plumbing under the sink might have to be rejigged in order to accommodate the new tap fittings but in the end Lee was able to work around the existing fittings and successfully installed the new tap. Lee came across as very pleasant, honest and professional and I wouldn't hesitate to use his services again. In fact I've already ask him for quotes for additional work!
Local context
Rated 5.0, in line with the local average for plumbers in Gillingham
Across 29 plumbers in Gillingham, the typical rating is 4.9 out of 5. We compare against the same businesses a homeowner would find searching for this trade locally.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Central heating in Gillingham, Kent.
Services they list
Bathroom & Kitchen PlumbingBlocked BathsBlocked SinksBlocked ToiletsGas Boiler InstallationGas Boiler Servicing / RepairGas Central Heating InstallationGas Cooker InstallationGas Safety Checks - CP12General PlumbingLPG Central Heating InstallationPipe Fitter
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
GillinghamKent
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Neptune Plumbing & Heating before you contact them.
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Common questions about Neptune Plumbing & Heating
Is Neptune Plumbing & Heating a legitimate business?
Neptune Plumbing & Heating has 192 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Neptune Plumbing & Heating?
Neptune Plumbing & Heating has 192 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Neptune Plumbing & Heating's reviews are genuine?
Neptune Plumbing & Heating's 192 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
What does Neptune Plumbing & Heating specialise in?
Neptune Plumbing & Heating lists specialist services including Bathroom & Kitchen Plumbing, Blocked Baths, Blocked Sinks, Blocked Toilets, Gas Boiler Installation, Gas Boiler Servicing / Repair. If your job is one of these, look for it in their listed services or ask them to confirm for your project.