“From the start, Steve was always available to answer my many questions. He and his team kept me informed throughout the entire process, and upon completion they left the property clean and tidy. They did an excellent and very professional job. Thank you !”
Public evidence profile
Novon Group Ltd
Emergency callout
Central Heating Repair, Drain / Sewer Clearance +1 more
No Trust Score yet
- Rated 4.5 from 169 reviews
- 3 reviews in the last 12 months
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Trust at a glance
1 checkWhat we can verify about Novon Group Ltd
Each card sums up one thing we can check from public sources. Open it for the full detail and the named source. This is evidence context, not a guarantee.
See the full verification checklist for Novon Group Ltd →From Checkatrade
Emergency callout
Lists emergency callout on Checkatrade for these jobs:
- Central Heating Repair
- Drain / Sewer Clearance
- Plumber
This is how they list themselves on Checkatrade. Call ahead to confirm they can come out for your job right now before you rely on it.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
4.5out of 5
Where these reviews are published
- Checkatrade169 reviews · 4.5 avg
Highlights
“Excellent service. Have used AD Heat for installing gas cooker and carrying out an annual service for our boiler and I would highly recommend them. Will definitely be using them in the future”
Detailed reviews
These are the individual reviews we hold for Novon Group Ltd, including the highlights above. The 169 headline total is the review volume reported across public review sources.
Recently changed company name from AdHeat of Caterham. Booked an annual boiler service this year having carried out last year’s service for me. Time slot booked & re-confirmed on day before for the morning, but didn’t turn up until 14:50. No update re running late or expected arrival time. Luckily I was still at home for the engineer. At least the engineer Steve carried out the service without any problem and all working fine afterwards. Invoice arrived next day. Just a pity no arrival time updates or apology for arriving so late on the day.
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Check dates vary by source. Where we hold a date, the check shows it.
About
Central heating in Caterham.
Services they list
24 Hour Drain ClearanceAir Source Heat Pump Installation - ASHPBathroom & Kitchen PlumbingBlocked BathsBlocked DrainsBlocked SinksBlocked ToiletsCCTV Surveys for DrainsDrain InstallationDrain ReliningDrain RepairDrainage Investigation
Listed on public sources or the business's own website; check directly that they cover your job before you book.
Areas served
Caterham
The areas they list covering on a public directory; confirm they cover your address before you book.
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
Want an extra legitimacy check? Run the Cowboy Checker on Novon Group Ltd before you contact them.
Run Cowboy Checker →Independent checks
About this business
Recently reviewed3 reviews in the last 12 months.
Good to know
Common questions about Novon Group Ltd
Is Novon Group Ltd a legitimate business?
Novon Group Ltd has 169 independent public reviews, rated 4.5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Novon Group Ltd?
Novon Group Ltd has 169 public reviews, averaging 4.5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Novon Group Ltd's reviews are genuine?
Novon Group Ltd's 169 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Has Novon Group Ltd had recent public reviews?
Novon Group Ltd has 3 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.
What does Novon Group Ltd specialise in?
Novon Group Ltd lists specialist services including 24 Hour Drain Clearance, Air Source Heat Pump Installation - ASHP, Bathroom & Kitchen Plumbing, Blocked Baths, Blocked Drains, Blocked Sinks. If your job is one of these, look for it in their listed services or ask them to confirm for your project.