Paul arrived quicker than expected, is very knowledgeable and experienced plumber/heating engineer. Happily he is also friendly and likes dogs, which is a plus. His experience in plumbing matters came to the fore as he quickly located the problem, fixed it and was on his way. Importantly his rates are very reasonable and he doesn't charge an exorbitant call out fee. I would most definitely recommend Paul Donald and indeed already have.
Public evidence profile · Checked May 2026
Paul Donald Plumbing & Heating
Credentials & registries
TrustATrader Approved
No Trust Score yet
- Rated 5.0 from 43 reviews
- 1 credential shown
Newest review August 2025
Based on rating, review volume, independent sources and credential evidence. Evidence context, not a guarantee of workmanship.
Reviews · public evidence
What customers say
These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.
5.0out of 5
Where these reviews are published
- TrustATrader43 reviews · 5.0 avg
Detailed reviews
These are the individual reviews we hold for Paul Donald Plumbing & Heating, including the highlights above. The 43 headline total is the review volume reported across public review sources.
Paul explained the plan for the work I had requested and gave an idea of when he would be available. Once we booked a date he arrived early, completed the work with minimal disruption and left the area clean when he finished. Thank you!
Needed some valves fitting, he's a straight talker, super friendly, realistic, talked you through everything that he's doing and how it was all working. The job was done quickly and effectively. After the job he went through and demonstrated it all working. Cleaned up and left. Really couldn't ask for a better plumber.
I contacted Paul on a Friday via email and he called back the next day; I missed his call but called him the following Monday and we arranged for him to visit to look at the work needed on Thursday the same week. I showed him the jobs and he provided me with an estimate and offered to do the jobs the same day, which was welcome and unexpected. He left to obtain the parts and returned about an hour later, completing two of the jobs (dripping tap repair and toilet flush) quickly. For the third job (replacing main stop valve) he didn't have the right part so he left again to obtain that, returned within 30 minutes and completed the job. Given how difficult it is to find a reliable plumber these days I was very happy with Paul's work, attitude and value for money. Happy to recommend him to others and to use him again.
From customer reviews
What customers consistently say
What this trader's customers report about their jobs, in their own words.
Respectful and tidy in your home: “left the area clean when he finished.” · TrustATrader, 8 Nov 2024
Credentials and associations
1Credentials and memberships
These credentials and memberships are attributed to named public sources. Check the source before relying on them.
- Source checked
- 26 Jun 2026
Sources
1 named public sourceWhere this information comes from
Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.
Review sources
Public evidence last checked May 2026
About
Often, it is hard to find a plumber near you, particularly in the case of an emergency. Paul Donald Plumbing & Heating has been providing trusted, rated...
Your own checks
What to check before you hire
Worth checking yourself
Always confirm credentials and quotes with the business directly before hiring.
Verify at the sourceCheck them yourself
Approved plumbers on the free WaterSafe register are vetted, qualified to the water regulations and insured. Check they're listed, or find a WaterSafe-approved plumber near you.
Check the WaterSafe registerAgree the call-out fee, the hourly or fixed rate, and whether parts are charged on top, in writing, before an emergency plumber starts. Out-of-hours overcharging and 'while I'm here' add-ons are common complaints.
Be wary of a plumber who, on a first visit, says your whole system or boiler must be replaced. Get a second opinion and an itemised quote (parts and labour separately) before agreeing to major work.
Gas and boiler work is a separate, regulated trade, not general plumbing. Make sure anyone working on a gas appliance is specifically registered to do gas work, and ask to see that registration before they start.
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Common questions about Paul Donald Plumbing & Heating
Is Paul Donald Plumbing & Heating a legitimate business?
Paul Donald Plumbing & Heating has 43 independent public reviews, rated 5 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.
What do customers say about Paul Donald Plumbing & Heating?
Paul Donald Plumbing & Heating has 43 public reviews, averaging 5 out of 5. You can read the individual reviews and where each came from in the reviews section above.
How do I know Paul Donald Plumbing & Heating's reviews are genuine?
Paul Donald Plumbing & Heating's 43 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.
Is Paul Donald Plumbing & Heating qualified and accredited?
We hold 1 independently sourced credential for Paul Donald Plumbing & Heating, including TrustATrader Approved. Each is attributed to the body that issued it in the credentials section. For example, TrustATrader Approved is TrustATrader's approved badge: awarded after it vets the trader's identity and background.