Phoenix Gas Services Limited

The installation is still not complete although they have taken £2500 off my 90 year old mum. They have only taken out a water tank, not turned up numerous times leaving her in waiting, can't get through to them on the phone, boiler should have been installed 2 weeks ago and still nothing. So far she's had no heating or hot water for 6 weeks. Totally disgusting with them.

It took 7weeks to repair a leak. Engineers did not turn up on 3 occasions. Arrived after 2100hrs did not gain access due to being in bed asleep twice. One engineer was so rude I have refused to let him in again. Even a manager made an appointment to meet with me over my complaint and never arrived. This company is very unprofessional, they cannot even ring to say that they would not be attending. having to take time off work and staying in all day waiting for someone to arrive is not a joke .but this company is a joke. There are definitely better company’s out there

Three appointments made with this company the first cancelled by them the day before the other two on the actual day. I have tried calling on numerous occasions get an answer machine saying leave a message and someone will call you back, they never have. Sent emails again with no reply. I have lost three days annual leave and will not waste anymore. Disgusting lack of customer service, not one call back or apology.