Phoenix Heating Limited

We recently moved house and inherited a complicated two boiler setup of which half of it stopped working just as Winter hit. We wanted it simplified to one new boiler and upgraded to something more modern, a big job basically. The only person to actually give us a full quote for the work was Kieran at Phoenix. He took the time to look at the existing system and how it was setup and talked through the different options to replace and upgrade the heating/hot water and the pros/cons. He identified a number of things beyond just the boiler that would need updated (our water main and softener) to get the best out of the new boiler and cylinder. Given we had a young baby and not much heating in the house, he then moved other jobs around to start the job with his colleague Tom within a week of agreeing the quote. This included also coming out at the weekend before he started to temporarily fix the working half of our heating system which had broken. I cannot fault the quality of work or how tidy they were from start to finish. Throughout the work, he kept us updated on progress and checked any major decisions as we went along. Once everything was installed and running, he took the time to talk through how everything worked and it is clear it has been installed in a way to make it run as efficiently as possible and make servicing and maintenance easy. I cannot fault the quality of Kieran's work for us and would highly recommend him.

Wanted a new boiler for my elderly mother's house and I am naturally very cautious about who we ask to carry work out in the house. Used Trusted Traders to find Kieran. He came, he saw, he quoted. On time, explained what he thought needing doing & why, with always the option to ask further questions. Quote was spot for the work being carried and it is clear that he wouldn't compromise on the quality of the parts being fitted. On the day, arrived on time with Tom his assistant and throughout was polite, professional and respectful that they working in someone's house. Always appraised of what they were doing and why, with updates as to the progress being made. Tided up afterwards and left the property clean tidy, was happy to explain the work that had been done and ensured that the boiler was correctly register with Gas Safe & Worcester Bosch. Would be more than happy to recommend Kieran to friends, relatives and colleagues. The reviews on here speak for themselves as to his professionalism.

The first thing I noticed about Kerian, owner of Pheonix heating was that he answered his phone straight away and promptly returned any calls. I used Pheonix to replace a old Worcester boiler with a new one at a rental property I have a fair understanding of plumbing and immediately realized that they knew what they were talking about, They then carried out the replacement in one day, arriving on time, leaving the property spotless and all their work was extremely tidy which I appreciated as I'm quite fussy about pipes looking neat. I will not hesitate to give them a call when I need any more work carried out.

Kieran and his 'apprentice', Tom, replaced my 15+ year old boiler/cylinder system with a new Worcester-Bosch boiler system, cylinder, 8 TRVs and tidied up the pipe work around the same area, which had become a mess over last 20 years. They took two days for the job, arriving promptly on both days and working continuously until the job was completed. An added bonus was the laying down of a protective covering for the areas that would be affected by their work. In summary they were trustworthy, friendly, helpful, efficient and very good value for money.

Kieran came and gave a quote for the removal of an ageing and somewhat troublesome Keston Boiler and replacing it with a Worcester Bosch System boiler with a Nest controller. We agreed to the quote and arranged a date for installation. Kieran and his apprentice, Tom, arrived on time at 08:30 and worked solidly through until 17:30 on both days. His work is precise and meticulous and they clean up thoroughly after them-selves each day. Kieran is very knowledgeable and does not push you for extras. (A different plumber had said that we would need a power flush of our 16 year system at a cost of £900 before fitting a new boiler. However, Kieran said that the system was very clean and even though he carried the equipment to perform a power flush he said that it would only be a waste of time and money, (an honest plumber!)). As the boiler was only installed yesterday it is a bit early to tell if all is okay but it appears to be functioning as it should. Added bonus you get a 10 year guarantee on parts and labour for the Bosch boiler. Kieran is very personable and a pleasure to have in our house. A tradesman who takes a great deal of pride in his work.

I first used Phoenis Heating in Aug 2010 when Kieran fitted a new heating system and boiler. And then over the years, he has fitted a boiler at two further properties. He has also come over to fix any leaks or problems with other parts of my old house. In 2017, Kieran gutted and fitted a new bath room ie shower, radiator, bath, sink, toilet & tiles. His work is outstanding. I do not say that lightly - I have used other plumbers over the years but since 2010, it is ONLY Kieran because he is so good and more importantly so honest. He does not rip you off and he does a first class, reliable job. He even comes out for little jobs which I know is a hassle for him because he so busy but he does it. Since 2010, he has adopted the same methodical approach: He assesses the work to be done, advises you of it, prices it and if he cannot do it he will get in a fellow tradesman who can. He sources the equipment (bolier, radiators etc) himself and does not ask for up front payment (which he should, but he never does). The work is carried out diligently, with little mess, he clears up at the end of each day and he keeps you apprised of progress and the next stage. He does not abandon jobs half-way to start a fresh job elsewhere. I recommend him thoroughly and without reservation, having used him at least a dozen times over 9 years (3 boliers, 1 heating system, one bathroom plus little bits over the years).

Kieran came and quoted, gave clear, helpful and impartial advice, and the came back with his colleague Tom and installed a Worcester Bosch and 10 TRVs and a remote thermostat. Throughout the work was high quality, punctual and efficient. Kieran also took the time to answer my questions and tidy up the messy pipe work around the boiler as part of the installation. It's been two months since they finished the work and I'm absolutely delighted with the new boiler and the quality of the installation. I would highly recommend Phoenix Heating and would definitely use them again.

Had to replace my 18 year old boiler so contacted Worcester who recommended several companies and passed on my details.I don’t like dealing with big companies and prefer dealing with the actual installer themselves as get a better feeling about them as past experiences with other work I had done the job gets sub contracted and not carried out by the person who originally quoted it. Kieran of Phoenix heating limited called me and arranged a time to come and see what was required. He put my mind at ease stating he was the owner of the company and the installer. I quickly read up on the reviews and was very impressed.He arrived on time and measured up and answered all questions I had. For instance I was told by another heating company that all my radiators would also require replacing, Kieran looked and said there’s nothing wrong with them and just to replace the vent plugs. Kieran sent me a detail quote for a boiler and a softner to be fitted which I accepted. He arrive on the day with another plumber to help. There standard of work was second to none. I can now understand why he has been rated 5 stars and has not had one bad review. I would recommend phoenix heating ltd to all with no hesitation. Thank you Kieran and Tom. Sean

Kieran and Tom (apprentice) arrived on time and serviced a 15 year old FFPotterton boiler taking less than an hour . He provided some useful info on boiler operation and reliability Good guy , will use again this was on 22/11/2018 Brendan

My central heating boiler was cycling up and down between 40 and 80 degrees very rapidly. Kieran made an initial diagnosis of the issue over the phone, citing the pump as the most likely cause. He quoted the price for a pump replacement with the caveat that other issues might be causing the problem. His initial diagnosis proved to be correct, the pump was duly changed and the problem fixed. Kieran demonstrated an in-depth knowledge of the central heating system and was able to advise me on a number of other points relating to its design and configuration. The cost of the repair was the price quoted over the phone. Kieran was highly competent, fast, friendly and efficient. A 5-star experience from end to end. Phoenix is now my go-to central heating firm. Outstanding.